Field Service Engineer - Nights

We are looking for self-motivated individuals to join our dedicated team of Service Engineers in the UK to provide the highest level of client service! The Junior Field Service Engineer will be responsible for visiting customer sites to install, troubleshoot and maintain Cytek instruments and equipment.

Responsibilities include:

• Installation, troubleshooting, maintenance, upgrading and repair of flow cytometers and Cytek products with proficiency in a timely manner.
• Professionally managing technical needs of customers while delivering service excellence.
• Managing the daily schedule to ensure appropriate priority is placed upon urgent customer needs, while setting customer expectations for issues of less urgency.
• Professionally communicating technical information via telephone technical support, service visit scheduling, product problem information gathering, fault isolation, corrective action, and site visit closure with high quality and efficiency.
• Completing all business-related transactions including Field Service Reports, Instrument Qualification Reports, Parts Return Tags, etc.
• Managing personal service spare parts inventory to ensure accuracy on a regular basis.

Qualifications:

• Bachelor's degree in Engineering, Life Sciences, and/or other technical degree, military training or experience.
• ~2 years experience troubleshooting and repairing Life Science equipment and/or integrated systems (software, optics, fluidics, electronics, etc.).
• Work experience with the repair or service of electrical or mechanical equipment is highly preferred.
• Professional level English is a must – other European languages preferred.
• Proficiency in Microsoft Office Suite.

This is a full-time position, with evening and weekend work required as job duties demand. This job entails a high volume of traveling – up to 75% of the time. Individuals should be able to travel on commercial airlines, train, rental/leased car to fulfill job duties.

At Cytek Biosciences, we are “Reimagining Cell Analysis to Fuel Scientific Discovery.” Our teams are on a mission to advance cancer and cell biology research using a powerful cell analysis technique called full spectrum flow cytometry. We are committed to providing powerful solutions that enable scientists to obtain deep biological insights rapidly and efficiently through high quality, high parametric datasets.

Inclusion and diversity are core values at Cytek, and we place a high value on the unique perspectives and ideas that they foster. We are committed to our employees and to the communities we serve worldwide. Cytek solutions are used in many of the world’s most renowned pharmaceutical, academic and research institutions. Expand your possibilities professionally and personally, and join our team as we satisfy long unmet needs in fields of research and medical discovery!