Service Implementation Manager

About Us

We are a leading gastrointestinal health company delivering minimally invasive diagnostics to transform access to esophageal care. Our EndoSign test combines a simple, swallowable device with cutting-edge laboratory biomarkers and analytics to detect esophageal cancer and its precursor, Barrett’s esophagus. Operating across the US and UK life-science hub, with hybrid, remote and onsite teams, we are expanding our pipeline to address new high-impact targets across gastroenterology and related fields. You’ll join a close-knit team of experts in our field who collaborate daily to translate breakthrough ideas into real-world solutions. At Cyted Health, every voice matters. Whether you’re in R&D, Commercialisation, Medical Affairs or Operations, you’ll have the chance to lead projects, influence strategy, and broaden your skill set across the company. We champion diverse backgrounds and perspectives, fostering an inclusive culture where everyone can thrive and innovate. If you’re inspired by purpose, motivated by challenge, and eager to make a meaningful impact on patient lives, we’d love to hear from you.

Job Summary

The Service Implementation Manager will take ownership of turning commercial agreements into reliable, business-as-usual services within NHS trusts. They will ensure clinic capacity, staffing resilience, and service continuity during implementation, providing hands-on support until services are fully embedded. The Service Implementation Manager will also visit established customers who are looking to expand clinic capacity and extend capsule sponge use to both the Surveillance and Reflux use cases. They will provide “boots on the ground” information to support the development of clear, evidence-based business cases that stand up to board scrutiny, accelerate approvals, and articulate the full clinical, operational, and system value of the service. They will coordinate across Sales, Clinical, and Operations teams to enable smooth handovers and repeatable, scalable delivery, while clarifying clinical pathways and supporting the transition from trial activity to standard care enabling customers to meet their test volumes.

What you will be doing

• Service Operations - Ensure clinic capacity, resilience, and continuity. Work directly with NHS trusts to secure sufficient clinic capacity to support reliable and predictable service delivery. Support trusts in developing sustainable staffing models, ensuring adequate administrative and nursing coverage to mitigate operational risk. Provide hands-on support with day-to-day service management during implementation, maintaining service continuity until the service is fully embedded and stable. Identify early operational risks and intervene proactively to prevent disruption to clinics and patient flow.
• Cross Functional Delivery - Enable smooth implementation and scalable delivery. Manage effective handovers between Sales, Clinical, and Operations teams to ensure a clear and efficient transition from commercial interest to live service. Design and embed repeatable implementation processes that enable consistent rollout across multiple sites. Coordinate resources across departments to prevent duplication of effort, missed dependencies, or delays. Act as a central point of accountability for implementation progress, escalating risks and resolving blockers quickly.
• Service Design - Strengthen pathway clarity and integration. Clarify and resolve confusion between participation in BEST4 and business-as-usual adoption of the service. Work with clinical and operational stakeholders to update, standardise, and modernise pathways and referral routes. Ensure pathways are clearly defined, clinically credible, operationally workable and replicable across different trust contexts. Support alignment between clinical intent, operational delivery, and commercial commitments.

How we work

At Cyted, how we work is just as important as what we deliver. Our values shape how we partner with the NHS, how we support clinical teams, and how we turn innovation into reliable, business-as-usual services. As a Service Implementation Manager, you’ll bring those values to life by owning the transition from commercial agreement to fully embedded, resilient service delivery within NHS trusts. We care deeply about patients, clinicians, and the health systems we serve, ensuring services are safe, sustainable, and grounded in the realities of NHS operations. You’ll work side by side with trusts to secure clinic capacity, support resilient staffing models, and maintain service continuity during implementation. By listening closely to frontline challenges and responding with empathy and practicality, you’ll build trust and confidence in Cyted as a long-term partner. In this role, you will own end-to-end accountability for implementation success. You’ll act as the central point of responsibility for progress, proactively identifying and resolving issues, escalating when needed, and ensuring nothing falls between teams. You won’t wait for problems to surface - you’ll anticipate them, act decisively, and see things through. Your success will be measured by delivery: services embedded, clinics running reliably, and NHS partners confident in Cyted’s ability to deliver on its commitments. We aim high in everything we do. Cyted is scaling rapidly, and our ability to deliver consistently across sites depends on strong, repeatable implementation. You’ll be trusted to set the standard for what great looks like - driving clear handovers, predictable delivery, and high-quality execution as services move from early adoption into standard care. Whether supporting new implementations or helping established customers expand capacity and extend use cases, you’ll push for excellence and continuous improvement. We expect you to dive deep. Success in this role comes from understanding not just what needs to happen, but why. You’ll develop a detailed understanding of NHS clinical pathways, governance, commissioning, and operational constraints, using that insight to strengthen service design and clarify pathways. Your “boots on the ground” experience will inform robust, evidence-based business cases that stand up to board scrutiny and help trusts move faster from intent to action. We encourage everyone at Cyted to challenge and commit. You’ll be empowered to question assumptions, surface risks early, and bring clarity where there is confusion - particularly as services transition from trial activity into business-as-usual delivery. You’ll work across Sales, Clinical, and Operations teams to align stakeholders, resolve blockers, and improve how we implement at scale. Once decisions are made, you’ll own them fully, operating with accountability and focus through to delivery. And most of all, we deliver. This role is about execution. You’ll take end-to-end ownership of implementation progress, acting quickly to address operational risks and keep services running smoothly. Your focus will be on building reliable, scalable services that enable trusts to meet demand, support clinicians, and deliver real clinical and operational value. By acting with urgency and intent, you’ll help Cyted and our NHS partners succeed together. This is how we work at Cyted - and if this sounds like the environment where you’ll do your best work, we’d love to speak with you.

Person Specification

We’re seeking a highly accountable, delivery-focused Implementation & Service Operations Lead who thrives in complex healthcare environments and brings rigor, pragmatism, and credibility to large-scale NHS deployments. The ideal candidate will have deep experience implementing healthcare services across the NHS, with the operational judgement, stakeholder confidence, and resilience required to translate strategy into reliable, scalable delivery across multiple trusts and sites. Proven experience implementing healthcare services within the NHS, ideally across multiple trusts or sites. Strong background in service operations, transformation, or implementation roles within healthcare, medtech, or life sciences. Demonstrable experience developing and securing approval for NHS business cases or equivalent commercial proposals. Experience working cross-functionally with clinical, commercial, and operational teams. Understanding of NHS commissioning, trust governance, and decision-making processes. Strong operational capability with the ability to diagnose and resolve service delivery risks quickly. Deep understanding of NHS clinical pathways and how operational constraints affect delivery. Ability to manage complex stakeholder environments, including senior clinical and managerial audiences. Strong planning and coordination skills, with the ability to create repeatable, scalable processes. Clear, confident communicator able to challenge constructively and drive decisions. Highly accountable and comfortable owning outcomes end to end. Pragmatic and delivery focused, with a bias toward action over analysis. Credible with clinicians and operational leaders, able to influence without authority. Resilient and calm under pressure, able to manage competing priorities and ambiguity.

Benefits

• 25 days holiday per holiday year, plus public holidays
• Pension scheme
• An annual learning and development budget
• Medical insurance including dental and optical cover
• Life/critical illness cover
• Social events including Christmas and Summer parties
• Cycle to work scheme
• Electric Vehicle Scheme
• Sabbatical 4 years of service