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- Tasks: Support NHS teams by ensuring seamless integration of Cyted’s diagnostic solutions.
- Company: Join a fast-growing healthcare tech company making a real impact.
- Benefits: Enjoy 25 days holiday, private health insurance, and a paid sabbatical after 4 years.
- Why this job: Be part of a purpose-driven team improving patient outcomes through innovative diagnostics.
- Qualifications: Bachelor’s degree and experience in customer support; strong communication skills required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Following our successful Series B funding round and growing momentum with the NHS, we’re seeking a proactive and driven Customer Service Associate to play a pivotal role in supporting our operations as Cyted scales its diagnostic device and testing offering. Acting as a trusted partner to clinical teams, this role focuses on driving adoption, ensuring seamless integration into existing pathways, and delivering a high-quality user experience. Working at the intersection of healthcare, technology, and service delivery, you will collaborate closely with NHS stakeholders to optimise performance, resolve challenges, and maximise the clinical and operational impact of Cyted’s test. The role also contributes to continuous improvement by capturing real‑world insights and feeding these back into product, marketing and operations teams. As Cyted continues to expand, you will be critical in building strong, long‑term partnerships and supporting the delivery of scalable, high‑impact diagnostic services that improve patient outcomes.
The role is a full‑time position with a standard 37.5 hour working week. The role holder may be required to work flexibly. The Customer Service Associate will be based at 3 days a week at Cyted’s Head Office, Ground Floor Building 3 Old Swiss, 149 Cherry Hinton Road, Cambridge, United Kingdom, CB1 7BX and may need to visit other company sites when and if required.
What you will be doing
- Customer Service & Partnership Management
- Act as a primary point of contact for NHS stakeholders, building trusted, long‑term relationships across clinical and operational teams
- Support the serviceful onboarding and integration of Cyted’s diagnostic solutions into NHS pathways
- Deliver ongoing support to ensure confident and effective use of Cyted’s services
- Proactively manage customer needs, addressing challenges and ensuring a high‑quality user experience
- Operational Delivery & Performance Optimisation
- Monitor customer experiences of Cyted’s tests across partner sites, identifying opportunities to improve outcomes
- Troubleshoot issues efficiently, working cross‑functionally to resolve technical or operational challenges
- Ensure smooth day‑to‑day delivery by maintaining accurate records of interactions, issues, and resolutions (e.g. via our CRM system, SalesForce)
- Support scalable implementation as Cyted expands across new NHS sites
- Insight, Improvement & Growth
- Gather and analyse user feedback to identify trends, challenges, and opportunities for improvement
- Collaborate with Product, Marketing, Operations, and Business Development teams to translate insights into actionable enhancements
- Contribute to the optimisation of clinical pathways and service delivery models
- Support the identification of opportunities to expand adoption and deepen partnerships within existing accounts
Who you are?
We’re looking for a proactive and customer‑focused Customer Service Associate to support the continued rollout and adoption of our diagnostic services across the NHS. This is an ideal entry‑level opportunity for someone with a strong interest to build experience in a customer‑facing role. You’ll develop confidence working with a range of stakeholders, from clinical teams to internal partners, while supporting day‑to‑day service delivery and contributing to improvements in the user experience. Hands‑on, organised, and eager to learn, you’ll thrive in a fast‑paced, purpose‑driven environment, helping to deliver high‑quality service and meaningful impact for patients.
Therefore You Will Have
- A bachelor’s degree in a related field (e.g., Life Sciences, Business Administration or similar)
- Experience working in a customer support or customer‑facing position
- Curiosity and a genuine interest in learning about Cyted’s technology, clinical users and the wider healthcare landscape
- Excellent communication and interpersonal skills for collaborating and supporting both internal and external stakeholders
- A proactive, hands‑on mindset – someone who takes ownership, brings ideas forward and follows through
- Skill using Microsoft suite and learning new platforms
- A natural problem‑solving skills and curiosity with a proactive and solution‑oriented approach
- Reliable organisational and time‑management skills to consistently support and deliver on multiple customer needs
Benefits
- 25 days’ holiday + public holidays with the ability to purchase up to 5 additional days
- Matched pension contributions up to 7%
- Company paid private health insurance with access to wellbeing and fitness discounts, including dental, optical and audiological cover
- Paid 4‑week sabbatical after 4 years of service
- Company paid income protection of 75% base salary following a 13‑week deferred period
- Regular team socials, Winter & Summer parties, and an annual Team Day
- Company paid life insurance of 4Ă— basic salary
- Electric Vehicle Scheme through salary sacrifice
Customer Service Associate employer: Cyted Health
Contact Detail:
Cyted Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Network like a pro! Reach out to current employees at Cyted on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Service Associate role.
✨Tip Number 2
Prepare for the interview by understanding Cyted’s mission and values. Be ready to discuss how your skills align with their goals, especially in supporting NHS stakeholders and improving patient outcomes.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on, especially in customer-facing roles. This will demonstrate your proactive mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Cyted team.
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Associate role. Highlight your relevant experience and skills that align with what we’re looking for, especially in customer support and relationship management.
Show Your Passion: Let us see your enthusiasm for healthcare and technology! Share any experiences or projects that demonstrate your interest in these areas, as it’ll help you stand out in the application process.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and motivations.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands and shows your commitment to joining our team!
How to prepare for a job interview at Cyted Health
✨Know Your Stuff
Before the interview, make sure you understand Cyted’s diagnostic solutions and how they integrate into NHS pathways. Familiarise yourself with the company’s mission and recent developments, especially after their Series B funding. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully managed customer relationships or resolved issues. Highlight your proactive approach and problem-solving skills, as these are crucial for a Customer Service Associate role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
Come prepared with questions that demonstrate your curiosity about the role and the company. Ask about how they measure success in customer service or what challenges they currently face in integrating their services. This shows you’re thinking critically about how you can contribute.
✨Be Ready to Collaborate
Since the role involves working closely with various stakeholders, be prepared to discuss how you would approach collaboration. Share examples of how you’ve worked with different teams in the past and how you can help optimise performance and improve user experience at Cyted.