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- Tasks: Join our team to build, repair, and service bikes while delivering top-notch customer support.
- Company: Chicken CycleKit, a leading name in cycling solutions for over 100 years.
- Benefits: Enjoy 22 days annual leave, pension contributions, and career progression opportunities.
- Why this job: Combine your passion for cycling with hands-on work in a dynamic environment.
- Qualifications: Experience in cycle equipment and a Cytech qualification preferred.
- Other info: Be part of a growing company focused on innovation and customer satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
At Chicken CycleKit we continue to grow and, 100 plus years on, we are still leading the market in all two-wheeled solutions from novice cyclist to professional racer. As we increase and develop our portfolio of world-renowned and in-house brands through expanding our dealer network, we are creating a company that is forward-thinking, agile, passionate and focused on providing the best customer service and selling a wide-ranging portfolio of premium cycles and accessories.
Due to continued expansion, we are looking for a Warranty & Service Technician to join our dedicated warranty team. This is a hands-on role centred on delivering an outstanding customer experience, providing technical support and advice, and working closely with our brand partners.
The successful candidate will have industry experience, a passion for cycling and be able to build, repair and service all kinds of bikes and associated cycling products.
Key responsibilities will include:- Handling returns, booking in jobs, special orders and customer queries
- Carry out maintenance, repairs, servicing & warranty assessments
- Bike building and assembly of our Basso, Cinelli & Wilier ranges
- Providing excellent levels of customer service
- Maintain a clean, safe and organised workshop environment
- Complete daily and weekly duties, ensuring the smooth running of the workshop
22 days annual leave (increasing with length of service) + 8 days public holiday
Pension contribution
Career progression with a fast-growing company
As this role is based full time at our warehouse, the successful candidate should be located within a reasonable commuting distance of Leighton Buzzard, LU7.
Skills/Experience Required:- Extensive knowledge of cycle equipment as you will be building bikes, identifying faults and deciding what kind of repairs or maintenance are needed
- Cytech Level 2 or equivalent but a minimum of Level 1 will be considered
- Be thorough and pay attention to detail
- Excellent communication skills both with customers, suppliers and working colleagues
- Be able to work as part of a dynamic workshop team
- Self-motivated with a drive to achieve high standards
Warranty and Service Technician in Leighton Buzzard employer: Cytech
Contact Detail:
Cytech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty and Service Technician in Leighton Buzzard
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Chicken CycleKit. Understand their products and values. This will help you connect with the team and show that you're genuinely interested in being part of their cycling community.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to bike maintenance and customer service. Think about your past experiences and how they relate to the role. We want to hear your passion for cycling and how you can contribute to the team!
✨Tip Number 3
Show off your skills! If you have the chance, bring along examples of your work or even a portfolio showcasing your bike repairs and builds. This hands-on evidence can really set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Warranty & Service Technician role.
We think you need these skills to ace Warranty and Service Technician in Leighton Buzzard
Some tips for your application 🫡
Show Your Passion for Cycling: When you're writing your application, let your love for cycling shine through! Share any personal experiences or projects that highlight your enthusiasm and knowledge about bikes. We want to see that you’re not just qualified, but genuinely excited about the role.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight your relevant experience in bike maintenance and customer service. We appreciate when applicants take the time to connect their skills with what we’re looking for at Chicken CycleKit.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the cycling industry. We value clarity, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team at Chicken CycleKit!
How to prepare for a job interview at Cytech
✨Know Your Bikes
Make sure you brush up on your knowledge of different bike brands and models, especially Basso, Cinelli, and Wilier. Be ready to discuss specific repairs or maintenance tasks you've handled in the past, as this will show your hands-on experience and passion for cycling.
✨Show Off Your Customer Service Skills
Since this role is all about delivering an outstanding customer experience, think of examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your communication skills and ability to handle queries effectively.
✨Demonstrate Team Spirit
This position requires working closely with a dynamic workshop team, so be prepared to talk about your experiences in team settings. Share how you’ve collaborated with colleagues to achieve common goals or improve processes in previous roles.
✨Be Organised and Detail-Oriented
The job involves maintaining a clean and organised workshop environment, so come ready to discuss how you manage your workspace and ensure everything runs smoothly. Mention any systems or methods you use to stay organised and thorough in your work.
