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- Tasks: Provide top-notch customer service and support sales initiatives in a dynamic cycling environment.
- Company: Join Chicken CycleKit, a leading name in the cycling industry with over 100 years of experience.
- Benefits: Enjoy competitive salary, career progression, and generous holiday allowance.
- Why this job: Be part of a passionate team and make a real impact in the cycling community.
- Qualifications: Avid cyclist with strong communication skills and a can-do attitude.
- Other info: Great opportunities for growth within a fast-paced, supportive company.
The predicted salary is between 28000 - 39200 £ per year.
At Chicken CycleKit we continue to grow and, over 100 years on, we are still leading the market in all two-wheeled solutions from novice cyclist to professional racer. As we increase and develop our portfolio of world-renowned and in-house brands through expanding our dealer network, we are creating a company that is forward-thinking, agile, passionate and focused on providing the best customer service and selling a wide-ranging portfolio of premium cycles and accessories.
Due to further expansion of the company, we are looking for an additional Customer Service Administrator. The successful candidate will be a result-focused individual with strong account/relationship management skills and brand awareness, working collaboratively with our external Area Sales Managers to help achieve company goals and grow revenues. The role is all about providing an excellent customer experience, maintaining and reviewing ongoing business and generating new sales opportunities in an ever-shifting marketplace. This role also provides a great understanding of the business and successful candidates in this role have moved into more specialist roles of the business over time.
A background in the cycle or fitness industry would be a distinct advantage along with a firm grip of the product sold and online sales environment, coupled with gritty determination to succeed and passion for driving sales.
Key responsibilities will include:- Servicing our customers as the first point of contact when they contact Chicken CycleKit via email, online messaging or telephone
- Checking and processing orders
- Advising customers on their requirements, informing them about unique offers, promotions and new exciting products that could be of interest to them
- Processing customer payments
- Help execute Chicken CycleKit’s sales and service initiatives, closely aligned with our company goals to reach and surpass our targets for revenue and profitability
- Aid with all aspects of sales office administration, including our computer system, CRM system, notification of website updates etc. and anything that eases general office efficiency
24 days annual leave, increasing with length of service + 8 days public holiday
Career progression with a fast-growing company
Pension contribution
As this role is based full-time at our warehouse, the successful candidate should be located within a reasonable commuting distance of Leighton Buzzard, LU7.
So, what are you waiting for? The opportunities you seek could be yours for the taking!
Skills/Experience Required- An entrepreneurial mindset with a ‘can do’ attitude and desire to roll up the sleeves when necessary to get the job done
- The ideal candidate is an avid cyclist and has a strong interest in, and knowledge of the cycling & fitness arena
- A good knowledge of Microsoft Office
- A keen cyclist or have experience of working in the bicycle industry
Customer Service Administrator in Leighton Buzzard employer: Cytech
Contact Detail:
Cytech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Leighton Buzzard
✨Tip Number 1
Get to know the company inside out! Research Chicken CycleKit, their products, and their customer service approach. This way, when you chat with them, you can show off your knowledge and passion for cycling, which will definitely impress them.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what it takes to succeed in the Customer Service Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Chicken CycleKit team.
We think you need these skills to ace Customer Service Administrator in Leighton Buzzard
Some tips for your application 🫡
Show Your Passion for Cycling: Make sure to highlight your love for cycling in your application. We want to see that you’re not just looking for a job, but that you genuinely care about the cycling community and products we offer.
Tailor Your CV and Cover Letter: Don’t just send out a generic CV! We recommend tailoring your CV and cover letter to reflect the skills and experiences that align with the Customer Service Administrator role. Show us how your background fits our needs!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out and are easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need right there!
How to prepare for a job interview at Cytech
✨Know Your Cycling Stuff
Make sure you brush up on your cycling knowledge before the interview. Familiarise yourself with the latest trends in the cycling industry, popular products, and any unique offerings from Chicken CycleKit. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to be the first point of contact and handle customer inquiries effectively.
✨Demonstrate Your Sales Acumen
Since the role involves generating new sales opportunities, be ready to discuss your experience with sales strategies. Share any successful tactics you've used in previous roles to drive sales and how you can apply them at Chicken CycleKit.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the company's future plans, their approach to customer service, or how they support career progression. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
