Full or Part-Time Cycle Technician - Battersea

Employer: The Electric Bike Shop

Location: Battersea, London, United Kingdom

Job reference: 35668

Salary: £27,491.10 to £31,418.40 per year depending on experience (pro-rata for part-time). Over 21; minimum wage for under 21.

Job Type: Full or part-time, Permanent

Hours: Part-time up to 30 hours a week; Full-time 37.5 hours a week, Tuesday – Saturday.

Job Description: Whether it be for the weekday commute or weekend pursuits, our customers have very different preferences. What they all have in common is a genuine excitement when they’re presented with their cycling products & you are looked upon not just as a representative of The Electric Bike Shop, but a cycling know-it-all. Your role as Cycle Technician is vital to maintaining our reputation for quality products and service that customers can rely on and trust. As a Technician you’ll be responsible for fixing bicycles and talking to customers, sharing our passion for cycling and ensuring every customer can enjoy the ride.

Responsibilities:

• Manage all levels of services and repairs safely and correctly, within agreed targets.
• Assess and process warranty claims.
• Provide advice and recommendations to help customers find the right products and services that suit their need and budget.
• Inspect bikes before build, ensuring no faults or damage, and report as necessary.
• Assemble and set up bikes safely and correctly within agreed build targets.
• Apply frame protectors, stickers, bells and reflectors.
• Complete safety checklist paperwork.
• Ensure the bike pack is supplied correctly and order status updated in the system upon completion of the build.
• Undertake safety checks and fit accessories to customer bikes.
• Book servicing and repairs for customers.
• Minimise stock loss through vigilance and compliance with all security procedures.
• Process transactions on the till system.
• Support shop floor tasks if required, without impacting workshop workload.
• Find pro-active solutions to customer complaints and queries, escalating to management when necessary.
• Drive key KPIs within the workshop.
• Keep workshop and all other areas within the store clean, tidy and organised at all times.
• Make health and safety a priority for yourself, colleagues and customers, complying with all procedures.
• Perform any other reasonable duties for the effective running of the store and workshop.

Company Benefits:

• Company pension.
• Lifestyle savings and discounts.
• 32 days holiday including bank holidays (pro-rata for part-time).
• Healthcare scheme and assistance programme.

The Electric Bike Shop takes the continued professional development of its workshop technicians very seriously and offers the opportunity to gain Cytech Level 2 or Level 3 via the apprenticeship route to all of its technicians who do not already hold a formally recognised professional qualification. This offer of training will be subject to a fair contractual retention clause.

Skills and Experience:

• A good level of technical bike knowledge / bike mechanics.
• Cytech Level 2 qualification (or equivalent).
• Strong product knowledge or willingness to gain and keep it up to date.
• Customer-service driven mindset and approach.
• Understanding of retail and the importance of commercial goals such as KPI’s.
• Ability to coach and train others and to continually learn and develop own skills.
• Effective listening and communication with all types of people.
• Problem-identification and solution-finding ability.
• Safe use of hand tools and machinery.
• Precision and attention to detail.
• Genuine and intelligent approach to selling.
• Honesty, integrity and doing what’s right.
• Flexible mindset, willing to work additional hours and cover shift where necessary.
• Team collaboration to achieve goals and improve performance.