Cargo Bike Sales & Customer Service Adviser

Are you passionate about cycling and looking for a dynamic role that goes beyond traditional retail? We're seeking two motivated individuals to join our team at London Green Cycles in positions that combine online sales, customer service, and hands‑on bike expertise.

About Us

Founded in 2012, London Green Cycles has spent over a decade becoming London's go‑to cargo bike specialists. We're a tight team of five passionate people who live and breathe urban cycling (well, 4 of us cycle religiously – the other is still deciding). What makes us different? We're not just selling bikes – we're helping London families reimagine how they move around the city. From that first “can a cargo bike really replace my car?” conversation to post‑sale support, repairs, and even helping with resale when the kids grow up, we're with customers every step of the journey.

Locations

We operate from two London locations: Balham (SW12 8SG) and Camden (NW1 4BU).

Role Overview

This isn't your typical retail sales role. You'll handle approximately 80% of sales and customer interactions through online channels – email, WhatsApp, phone calls, Google suite, and our website – with 20% involving face‑to‑face interactions, primarily conducting test rides with families (often with excited kids in tow). You'll be the go‑to person for three core activities:

• Sales – managing cargo bike sales, accessories, spares, and a select range of kids' bikes
• Repairs – liaising with workshop staff, coordinating bike drop‑offs and collections, processing repair payments
• Hire – supporting our online booking platform, managing hire bike handovers and returns from our fleet

A Typical Day

Your day might look like this: Opening the store, moving bikes and making the showroom look brilliant, opening the till, and planning your day around scheduled test rides, hire bike pickups and returns, new bike collections, and courier deliveries. Throughout the day you'll be responding to emails, phone calls, and walk‑in customers, coordinating with the workshop on repairs, processing quotes using Lightspeed POS, updating Trello and Google Sheets, and managing the constant flow of bikes in and out. You'll close out the till and lock up with the rest of the team at day's end. No two days are identical – that's what makes it exciting.

Key Responsibilities

• Manage online sales enquiries and customer support via email, WhatsApp, phone, and website
• Conduct face‑to‑face test rides, showcasing cargo bikes to families
• Process sales, repairs, and hire transactions using Lightspeed retail POS
• Maintain accurate records across Google Sheets, Trello, and our website booking system
• Coordinate with workshop staff on repair scheduling and handovers
• Manage hire bike fleet logistics – handovers, returns, and availability
• Generate customer quotes and follow up on enquiries
• Handle courier collections and deliveries of bikes
• Provide exceptional customer service through every touchpoint
• Support the smooth day‑to‑day operation of the shop

Skills/Experience Required

• Genuine passion for cycling, cargo bikes, or the cycling industry
• Genuine passion for helping customers and providing excellent service
• Tech‑savvy with strong digital skills (Google suite, online platforms)
• Excellent communication skills – both written and verbal
• Comfortable engaging with families and children
• Organised and able to prioritise in a fast‑paced environment
• Strong team player with excellent timekeeping
• Checkable 2‑year work history
• Eligibility to work in the UK

Preferred but not essential:

• Background in cycling (industry experience, advocacy, or deep personal involvement in cycling culture)
• Retail or sales experience

The Details

• Location: Balham SW12 8SG OR Camden NW1 4BU (two positions available)
• Salary: £29,800 – £34,000 per annum, depending on experience
• Holiday: 28 days per year (inclusive of bank holidays, based on 5‑day week)

What We Offer

• Trade price on all staff purchases – get your own cargo bike, bike bits and accessories sorted
• Cycle to Work scheme – tax‑free bike savings
• Performance bonuses – rewarding great work
• Platform training – comprehensive onboarding on Lightspeed POS, Trello, and all systems
• Supportive team environment – you'll have autonomy plus backup when you need it
• Real variety – every day brings different challenges and interactions

Why Join Us?

This role is perfect for someone who wants more than traditional retail – you'll have real autonomy, direct customer relationships, and the satisfaction of helping London families make sustainable transport choices. You'll develop expertise in a growing industry while working with a team that genuinely loves what they do.