At a Glance
- Tasks: Support customers with queries, sales, and warranty processes in a dynamic environment.
- Company: Join The Electric Bike Shop, a leader in premium electric bikes and accessories.
- Benefits: Competitive salary, hybrid/remote work options, and a supportive team culture.
- Other info: Ideal for bike enthusiasts looking to grow in a fast-paced, friendly team.
- Why this job: Be the first point of contact for customers and make a real difference in their cycling experience.
- Qualifications: Strong communication skills and a proactive approach to customer service.
The predicted salary is between 24804 - 29989 £ per year.
Join our dynamic team at The Electric Bike Shop, a leading provider of premium electric bikes and accessories. We're passionate about helping cyclists of all levels find the perfect bike to enhance their riding experience.
This is a head-office based role supporting our online customers, nationwide stores and trade partners. You’ll be the first point of contact for many customers, providing excellent service and product advice, while also supporting our sales efforts and managing aftersales processes including warranty support.
This role is ideal for someone who is well-organised, confident in communication, and committed to delivering excellent customer service, with a proactive approach to learning and supporting the wider team.
YOUR RESPONSIBILITIES- Support customers by phone, email, and live chat, offering friendly and helpful advice.
- Collaborate with internal and external teams to resolve queries quickly and effectively.
- Contribute to a positive and solution-oriented customer service environment.
- Maintain a high level of product knowledge across our e-bike range and brands.
- Understand customer needs and provide expert advice to match them with the right product.
- Support customers with quotes, invoices, and payment links.
- Assist in managing the online order book – confirming details, resolving open queries, and checking delivery updates.
- Keep informed about promotions and new stock to help drive customer interest and conversion.
- Assist with customers' technical queries and warranty claims in a timely and professional manner.
- Liaise with suppliers and brand partners to process part requests or warranty approvals.
- Process and follow up on post-sale payments, returns, and warranty cases.
- Log customer interactions and case details for follow up and reporting purposes.
- Any other reasonable duties required to support the effective running of the department.
- Strong verbal and written communication skills.
- A friendly, professional, and proactive approach to customer service.
- Ability to stay calm under pressure and handle multiple queries.
- Good computer literacy and willingness to learn internal systems.
- Organised, detail-focused and efficient.
- A genuine interest in bikes, cycling, or sustainability is a bonus – but not essential.
- A team player with a flexible, can-do attitude.
- Confident asking questions, solving problems and taking initiative.
Customer Support, Sales & Warranty Assistant – Bristol Hybrid/Remote employer: Cytech Training
At The Electric Bike Shop, we pride ourselves on fostering a vibrant and inclusive work culture that values teamwork and personal growth. Our hybrid/remote working model in Bristol offers flexibility, allowing you to balance your professional and personal life while being part of a passionate team dedicated to enhancing the cycling experience for our customers. With competitive salaries, ongoing training opportunities, and a commitment to sustainability, we are an excellent employer for those looking to make a meaningful impact in the electric bike industry.
