At a Glance
- Tasks: Lead daily operations of a vibrant cycle shop and manage exciting events.
- Company: Join Mercia Cycles Ltd, a growing community-focused cycling business.
- Benefits: Enjoy a competitive salary, pension scheme, and free on-site parking.
- Other info: Flexible hours with opportunities for professional growth and outdoor fun.
- Why this job: Be part of a dynamic team and make a real impact in the cycling community.
- Qualifications: Must have Cytech Level 2 and management experience in bicycle retail.
The predicted salary is between 24804 - 29989 £ per year.
We are a growing cycle hire and retail business with four established locations in Warwickshire. Our newest and most exciting development is the creation of a cycling hub at Newbold Comyn in Leamington Spa, offering bike hire, servicing, retail, coaching, and events — all centred around purpose‑built trails. We are looking for an experienced and proactive Cycle Shop Manager to lead the day‑to‑day operations at this location. It’s a role that is ideal for someone who enjoys variety, takes initiative, and is confident working with the public, staff, and key partners.
As Shop Manager, you will oversee our retail and hire services, play a key role in trail management, event coordination, customer bike servicing, marketing activities and stakeholder engagement and represent the site at meetings with the local council and cycling clubs, helping to shape the site’s long‑term development.
Key Responsibilities- Managing the daily operations of the shop, hire services, and trails.
- Delivering excellent customer service and maintaining a welcoming, professional environment.
- Leading a small team of staff, including mechanics and hire assistants.
- Overseeing and coordinating workshop servicing and repairs and working closely with mechanics.
- Helping to plan and deliver on‑site events throughout the year.
- Supporting the delivery of coaching and activity sessions on‑site.
- Liaising with stakeholders including the local council and attending regular progress meetings.
- Maintaining high standards of health and safety across all areas of the business.
- Reporting regularly to the Operations Manager on performance, issues, and opportunities.
- Cytech Level 2 qualification (minimum)
- Proven management experience in bicycle retail or associated leisure industries.
- Strong leadership, organisational, and communication skills
- Confidence in stakeholder engagement and public‑facing duties
- A hands‑on, solutions‑focused attitude
- Passion for mountain biking, cycling in general, the outdoors, and community‑driven projects
- Flexibility to work weekends and support events as required
- Knowledge of health and safety practices in public or outdoor spaces
Contributory company pension, Cycle to work scheme, Free on‑site parking, First aid training provided, Opportunity to be part of a fast‑growing community‑focused business.
Job Type: Full‑time Work Location: On‑site - Newbold Comyn, Leamington Spa
Shop manager in Birmingham employer: Cytech Training
Mercia Cycles Ltd is an excellent employer for those passionate about cycling and community engagement, offering a vibrant work culture in the heart of Birmingham. With opportunities for professional growth, a contributory pension scheme, and a cycle to work initiative, employees can thrive in a supportive environment that values teamwork and innovation. Join us at our exciting new cycling hub in Leamington Spa, where you can make a meaningful impact while enjoying the outdoors.
StudySmarter Expert Advice🤫
We think this is how you could land Shop manager in Birmingham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Cytech Training, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Cytech Training!
We think you need these skills to ace Shop manager in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Cytech Training, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Cytech Training and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Cytech Training that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Cytech Training
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
