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For Companies At a Glance
- Tasks: Lead operations, ensuring high-quality service delivery and compliance with industry standards.
- Company: Join a dynamic company focused on operational excellence and customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Why this job: Make a real impact by driving operational efficiency and leading a talented team.
- Qualifications: Experience in senior operations roles and strong leadership skills required.
- Other info: Opportunity to shape the future of operations in a fast-paced industry.
The Head of Operations will lead and manage all operational activities, ensuring the delivery of high-quality services, compliance with industry standards, and contribute to the achievement of business objectives. This role includes full responsibility for Contract Management, Operational Efficiency, Process Efficiency, general team leadership, and Customer satisfaction.
Operational Performance:
- Oversee a profitable day-to-day operational performance across installation, maintenance, and remedial services.
- Develop and implement operational strategies aligned with company goals.
- Drive continuous improvement in processes, productivity, and service delivery.
- Prepare regular performance reports, KPIs, and operational updates for senior management.
Contract Management:
- Oversee workforce scheduling, equipment allocation, and subcontractor coordination to optimize productivity, ensuring compliance with agreed terms and SLAs.
- Negotiate new contracts and renewals to maximize profitability and customer satisfaction.
- Monitor contract performance and resolve any issues promptly.
Compliance & Standards:
- Ensure adherence to UK fire and security regulations, health & safety standards, and ISO requirements.
- Maintain accreditations (e.g., NSI, BAFE) and implement best practices across operations.
Financial Management:
- Control operational budgets, monitor costs, and deliver projects within financial targets.
- Drive the invoicing process on a daily/weekly basis.
- Provide accurate forecasting and reporting to senior leadership.
Team Leadership:
- Lead, mentor, and develop operational teams, including engineers and office support.
- Support in the hiring and development of engineers and a sub-contractor network.
- Create a culture of accountability, safety, and customer focus with high performance & morale.
- Provide input and engagement with other businesses in the Asset Protection Group.
Customer Experience:
- Ensure exceptional service delivery and maintain strong client relationships.
- Act as escalation point for operational issues and drive resolution.
Requirements:
- Proven experience in a senior operational role within FM, M&E, Business Services, Electrical or Fire & Security sectors.
- Strong knowledge of UK compliance standards and industry regulations.
- Expertise in contract management including mobilisation and project management.
- Excellent leadership, communication, and stakeholder management skills.
- Commercial acumen with experience managing budgets and KPIs.
- Ability to implement operational improvements and manage change effectively.
- Self-motivated with strong motivational traits and evidence of managing small teams.
- Adaptable and flexible and customer service focused.
- Track record of developing colleagues.
- Relevant technical or management qualifications (e.g., NVQ, IOSH, Prince2).
Head of Operations employer: CYS Group
Contact Detail:
CYS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your skills can help them achieve their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Head of Operations role. Highlight your successes in contract management and operational efficiency to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Operations role. Highlight your experience in operational management, contract negotiation, and team leadership. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven operational efficiency and customer satisfaction in previous positions.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and KPIs to demonstrate how you’ve improved processes or increased profitability in past roles. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at CYS Group
✨Know Your Operations Inside Out
Before the interview, dive deep into the company's operational strategies and recent projects. Familiarise yourself with their compliance standards and how they manage contracts. This will not only show your genuine interest but also allow you to discuss how your experience aligns with their needs.
✨Showcase Your Leadership Style
Be prepared to talk about your leadership approach and how you've successfully managed teams in the past. Share specific examples of how you've mentored team members or improved team morale. This is crucial for a role that requires strong team leadership.
✨Demonstrate Financial Acumen
Since financial management is key for this position, come ready to discuss your experience with budgets and KPIs. Prepare to explain how you've controlled costs and delivered projects within financial targets in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific operational challenges or improve service delivery. Think of scenarios from your past experiences where you drove continuous improvement or resolved customer issues effectively. This will help you illustrate your problem-solving skills.
