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- Tasks: Carry out multi-trade repairs and maintenance in tenants' homes.
- Company: Join Papworth Trust, a leading charity empowering disabled people.
- Benefits: Competitive salary, 33 days holiday, health cashback plan, and ongoing training.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Multi-trade experience, strong problem-solving, and customer service skills required.
- Other info: Flexible working with opportunities for career growth and community impact.
The predicted salary is between 28000 - 36000 ÂŁ per year.
Papworth Trust is looking for a Property Maintenance Operative to join their property team. We are seeking someone with multi-trade experience, ideally with a background in reactive maintenance and plumbing. This is a fantastic opportunity to deliver high-quality, customer-focused maintenance services in tenants' homes while supporting the charity's mission to empower disabled people to live independently. This full-time, permanent position is based at our depot in Papworth Everard, Cambridgeshire. While you may begin your day from home for convenience, attendance at the depot is required to restock vans before visiting properties.
Fantastic Company Benefits Include:
- Competitive Salary: ÂŁ31,975 per annum, standby fee and overtime paid for any callouts
- Holiday: 33 days annual leave including bank holidays (pro rata for part-timers), with option to purchase additional leave
- Pension: Enhanced employer contribution
- Employee extras: company van, phone, uniform, and tools. Health cashback plan, occupational sick pay (after probation), employee assistance helpline, wellbeing apps, mental health first aid support, and ongoing training and development
- Additional perks: “Values in Practice” reward scheme, cycle-to-work and other tax-saving incentives, and opportunities to contribute to employee forum and colleague experience groups
About The Role:
As a Property Maintenance Operative, you will carry out day-to-day repairs and maintenance across properties owned by Papworth Trust. Initially you will be working on our void properties and moving onto reactive work once voids have been completed. You will work as part of a team, but also independently, maintaining your van stock and responding to reactive maintenance requests. You will also participate in an on-call rota for emergency repairs, receiving standby fees and overtime pay for any callouts. Working hours are 37.5 hours per week, Monday – Friday 8:00am – 4:30pm, with 1 in 7 on-call cover (standby fee and overtime for call outs).
Key Responsibilities:
- Carry out multi-trade repair and maintenance tasks across properties, including plumbing, carpentry, painting/decorating, tiling, fencing, and general DIY, following best practice, standards, and health & safety procedures.
- Maintain and restock your van to ensure first-time fixes and efficient delivery of services.
- Deliver excellent customer service, safeguarding vulnerable tenants and ensuring high levels of satisfaction.
- Liaise with tenants, contractors, and suppliers, and support capital projects and service improvement initiatives.
- Keep accurate records, submit timesheets, report concerns in line with the Trust's policies, and participate in the on-call rota for emergency repairs.
About You:
You should have multi-trade experience, ideally including plumbing, and be competent in general repairs such as lights, taps, locks, fencing, carpentry, decorating, tiling, basic electrics, and other DIY tasks. You will be able to work independently, manage your workload efficiently, and hold a full driving licence (reasonable adjustments considered). Strong problem-solving, communication, and customer service skills are essential, along with flexibility for emergency callouts as part of the on-call rota. Experience in housing associations, council housing, or similar environments is desirable, but a solid multi-trade background and commitment to high-quality maintenance work are key.
Why Papworth Trust:
Papworth Trust is a leading disability charity dedicated to empowering disabled people to live with equality, choice, and independence. With a vision of a world where disabled people are seen for who they are, the Trust provides vital services that make a meaningful difference every day.
Additional Information:
The position is subject to a basic DBS check and candidates must be authorised to work in the UK.
How to Apply:
To apply for the Property Maintenance Operative role, please submit your CV. If you are passionate about delivering high-quality property services that support independence and inclusion, we would love to hear from you. Please check your email inbox and spam/junk folder for any correspondence regarding this vacancy.
No recruitment agencies please. Papworth Trust is a Disability Confident employer. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon so that we can make the appropriate adjustments.
Maintenance Operative in Cambridge employer: Cypher Pipelines Pty Ltd
Contact Detail:
Cypher Pipelines Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Operative in Cambridge
✨Tip Number 1
Get your hands dirty! If you’ve got multi-trade experience, don’t just sit back. Show off your skills by volunteering for small jobs or helping friends with DIY tasks. This not only sharpens your abilities but also gives you real-life examples to discuss in interviews.
✨Tip Number 2
Network like a pro! Connect with people in the property maintenance field through social media or local events. You never know who might have a lead on a job or can give you insider tips about companies like Papworth Trust.
✨Tip Number 3
Practice your customer service skills! As a Property Maintenance Operative, you’ll be dealing with tenants directly. Role-play scenarios with friends or family to get comfortable handling different situations and ensuring high levels of satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in working with us at Papworth Trust. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Maintenance Operative in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your multi-trade experience and any relevant skills, like plumbing or carpentry. We want to see how your background aligns with the role, so don’t be shy about showcasing your best bits!
Showcase Customer Service Skills: Since this role involves working closely with tenants, it’s important to demonstrate your customer service skills. Share examples of how you've provided excellent service in past roles – we love to see that commitment to helping others!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Property Maintenance Operative position.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Papworth Trust!
How to prepare for a job interview at Cypher Pipelines Pty Ltd
✨Know Your Trades
Brush up on your multi-trade skills before the interview. Be ready to discuss your experience with plumbing, carpentry, and other repairs. Highlight specific examples of how you've tackled maintenance issues in the past.
✨Customer Service Matters
Since this role involves working closely with tenants, be prepared to talk about your customer service approach. Share instances where you’ve gone above and beyond to ensure tenant satisfaction, as this will show your commitment to high-quality service.
✨Demonstrate Problem-Solving Skills
Think of a few challenging maintenance scenarios you've faced and how you resolved them. This will showcase your problem-solving abilities and adaptability, which are crucial for a Property Maintenance Operative.
✨Be Ready for On-Call Questions
Since the role includes an on-call rota, be prepared to discuss your flexibility and availability for emergency callouts. Show that you understand the importance of being responsive and reliable in urgent situations.