At a Glance
- Tasks: Be the Zendesk guru, optimising settings and training teams for success.
- Company: Join a leading tech firm revolutionising cash handling and payments globally.
- Benefits: Enjoy competitive pay, flexible work options, and growth opportunities.
- Other info: Fast-paced environment with plenty of room for career advancement.
- Why this job: Make a real impact by enhancing customer support with innovative solutions.
- Qualifications: Strong problem-solving skills and a knack for collaboration are key.
The predicted salary is between 36000 - 60000 € per year.
Our client provides software, hardware and services for cash handling, payments, and self-service transaction solutions to thousands of enterprise customers throughout the world.
Their technology enables customers in retail, transportation, banking, vending and cash centers to automate their cash handling, provide a single platform for unified payments, and present their end consumers with tailored self-service applications. Central to everything we do are our IoT transaction platform (Connect-On-Device, COD) and SaaS cloud platform (Connect) which manage their devices and the transactions processed on those devices.
Tasks
- Act as internal subject matter expert in deployment project.
- Configure, manage, and optimize Zendesk settings and integrations to align with company objectives and workflows.
- Develop and maintain custom views, triggers, automations, macros, and other Zendesk functionalities.
- Oversee Zendesk upgrades, testing, and rollout of new features with minimal disruptions.
- Train new agents and continuously educate existing team members on Zendesk functionalities and best practices. Create technical documentation, user manuals, and training materials for agents and other staff members.
- Ability to integrate Zendesk Talk or other telephony systems
- Design and generate reports and dashboards to monitor customer support metrics and KPIs.
- Work closely with Customer Support and Service leadership to design and implement SLAs, ticket workflows, and escalation procedures.
- Collaborate with IT and other departments to integrate Zendesk with other tools and platforms.
- Ensure compliance with data privacy regulations and security best practices within Zendesk.
- Troubleshoot and resolve any Zendesk-related issues or disruptions.
- Stay up to date with the latest Zendesk features, best practices, and industry trends.
- Ability to integrate with Zendesk Chat or other integrated messaging tools.
Requirements
- Strong analytical and problem-solving skills.
- Ability to work independently in a distrusted team
- Proficient understanding of customer support processes and best practices.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Excellent written and verbal communication skills in English.
- Familiarity with other support tools, CRMs, and integrations is a plus.
- Strong team player with a focus on collaboration.
- Zendesk Support Administrator Expert certification preferred. (Preferred)
- ITIL4 Foundations Certification or ability to obtain within 3 months of start date. (Preferred)
Zendesk Product Owner in City of London employer: Cypher Consulting Europe
As a leading provider of innovative cash handling and payment solutions, our company fosters a dynamic work environment that prioritises employee growth and collaboration. With a strong focus on technology and customer service, we offer comprehensive training and development opportunities, ensuring that our team members are equipped with the latest skills in a fast-paced industry. Located in a vibrant area, we promote a culture of inclusivity and support, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Zendesk Product Owner in City of London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its products. We want to show that we’re genuinely interested in their mission and how we can contribute, especially with our expertise in Zendesk and customer support.
✨Tip Number 3
Practice common interview questions and tailor your answers to highlight your problem-solving skills and experience with Zendesk. We need to demonstrate how we can optimise their customer support processes effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows we’re enthusiastic about the role and keeps us fresh in their minds. Plus, apply through our website for a smoother process!
We think you need these skills to ace Zendesk Product Owner in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Zendesk and customer support processes. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Problem-Solving Skills:Since this role requires strong analytical abilities, include examples of how you've tackled challenges in previous positions. We love seeing candidates who can think on their feet and come up with effective solutions!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It helps us keep everything organised and ensures your application reaches the right people!
How to prepare for a job interview at Cypher Consulting Europe
✨Know Your Zendesk Inside Out
Make sure you’re well-versed in all things Zendesk. Familiarise yourself with its features, integrations, and best practices. Being able to discuss specific functionalities and how they can be optimised for the company’s needs will show that you’re not just a user, but a potential expert.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially related to customer support processes. Highlight your analytical skills and how you’ve used them to improve workflows or resolve issues. This will demonstrate your ability to think critically and act decisively.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Whether it’s discussing technical documentation or training materials, being able to convey complex information simply will set you apart. Don’t forget to ask questions too; it shows engagement!
✨Stay Updated on Industry Trends
Research the latest trends in customer support and technology, particularly around IoT and SaaS platforms. Being knowledgeable about current developments will not only impress your interviewers but also show that you’re proactive and passionate about the field.
