At a Glance
- Tasks: Transform client experiences by moving them to digital platforms and enhancing their online processes.
- Company: Join a forward-thinking tech company focused on eCommerce solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Diverse workplace committed to equality and personal development.
- Why this job: Make a real difference in clients' digital journeys while collaborating with diverse teams.
- Qualifications: Experience in sales operations or eCommerce consulting, with strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Location: Sheffield or Manchester. We are looking for an experienced e-Commerce Consultant to join our EMEA eCommerce team. In this role, you will enhance our clients’ digital experience by transitioning them from manual, offline processes to Insight’s online portal, Insight.com. You will work closely with Sales, Operations, and our Digital teams to understand client business processes, design digital solutions, and drive adoption of our online and eProcurement capabilities.
This role is a Hybrid position; you will be expected to come into the office three times a week as part of your responsibilities.
Key responsibilities:- Increase the proportion of client orders placed via Insight’s digital channels by driving adoption of Insight.com and related eCommerce solutions.
- Work with Sales Account Managers to review their accountancy, identify opportunities and build a pipeline of clients to go onboard to Insight.com.
- Lead and support client-facing meetings, including online demos and workshops, to understand existing processes and demonstrate how Insight’s digital tools can add value.
- Define and configure client-specific requirements on Insight.com, such as catalogues, user logins, approval workflows, and other custom settings.
- Provide local expertise and training for Account Managers and new starters on Insight.com, supporting them in a confident position and using Insight’s web services with their clients.
- Analyse accounts that are not transacting online, develop strategies to migrate them to digital channels and execute agreed plans in partnership with Sales.
- Troubleshoot client and internal queries (from simple to complex), coordinating with relevant teams to ensure timely and effective resolutions.
- Function as the “eyes and ears” of the eCommerce team, gathering client feedback, identifying bugs, and highlighting potential enhancements to Insight’s web services.
- Collaborate with eCommerce Product Owners and other stakeholders to assess priorities and implement new client requirements or improvements.
- Lead or contribute to eCommerce projects, acting as a subject matter expert to ensure a smooth transition and high levels of client satisfaction.
- Support teammates by sharing knowledge, best practice, and guidance to continually improve the service we provide to clients and internal stakeholders.
- Experience in a relevant role such as sales operations, procurement, business process/change, client success, or eCommerce consulting in a B2B environment.
- Proven experience in a client-facing or stakeholder management role, with the ability to build credibility, influence and drive behavioral change.
- Demonstrable experience of working in a Sales, customer service, or client support environment.
- Strong understanding of business processes related to ordering, procurement, and/or digital transformation.
- Excellent communication and presentation skills, comfortable leading client demos, workshops, and training sessions.
- Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into practical actions.
- Highly organised, able to manage multiple initiatives simultaneously and deliver to agreed timelines with minimal supervision.
- Fully conversant with Microsoft Office (particularly Excel and PowerPoint); experience with tools such as Power BI is an advantage.
- Experience working with eProcurement platforms (e.g., SAP, Ariba, Coupa) is beneficial but not essential.
Equal Opportunity Statement: Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. Insight is committed to providing equal opportunities for all applicants and recognizes and values the unique talents and perspectives which individuals with disabilities bring to our workplace and we encourage them to apply. Any information provided regarding changes or adjustments will be kept confidential and used solely for the purpose of ensuring all our candidates can perform at their very best during the recruitment process.
eCommerce Consultant in Manchester employer: Cyod
At Insight, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Sheffield and Manchester locations provide a hybrid working environment, allowing for flexibility while ensuring team cohesion through regular in-office interactions. We are committed to employee growth, providing ample opportunities for professional development and the chance to make a meaningful impact on our clients' digital transformation journeys.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Consultant in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the eCommerce space, especially those who might know someone at Insight. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for those interviews! Research Insight’s digital tools and think about how you can help clients transition to online processes. Show us you’re not just a fit on paper but also in practice.
✨Tip Number 3
Practice your presentation skills. You’ll likely need to lead demos and workshops, so being comfortable in front of an audience is key. We want to see you shine when showcasing your knowledge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace eCommerce Consultant in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the eCommerce Consultant role. Highlight your experience in sales operations, procurement, or any client-facing roles that align with what we’re looking for. We want to see how your background fits into our vision!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing digital experiences and how you can drive adoption of Insight.com. Let us know how you’ve influenced stakeholders in the past!
Showcase Your Communication Skills:Since this role involves leading client demos and workshops, make sure your application reflects your excellent communication skills. We love seeing examples of how you’ve effectively communicated complex ideas in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar. Don’t miss out on the chance to join our awesome team!
How to prepare for a job interview at Cyod
✨Know Your eCommerce Stuff
Make sure you brush up on your knowledge of eCommerce platforms and digital transformation. Understand how Insight.com works and be ready to discuss how you can help clients transition from manual processes to online solutions.
✨Showcase Your Client-Facing Skills
Prepare examples of how you've successfully influenced stakeholders in the past. Think about times when you've led client meetings or workshops, and be ready to share how you built credibility and drove behavioural change.
✨Be Data Savvy
Since this role involves analysing accounts and developing strategies, be prepared to discuss your analytical skills. Bring examples of how you've interpreted data to make practical recommendations in previous roles.
✨Practice Your Presentation Skills
You'll likely need to lead demos and training sessions, so practice your presentation skills beforehand. Make sure you can clearly explain complex concepts in a way that’s easy for clients to understand, and don’t forget to engage your audience!
