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We are looking for a proactive and adaptable Customer Services Adviser to provide a welcoming, knowledgeable and efficient first point of contact for our tenants and customers.

Key Responsibilities

• Deliver services efficiently, effectively, and with a focus on value for money.
• Provide excellent customer service, ensuring services are responsive to customer needs and feedback.
• Support day‑to‑day delivery of Housing Management and Asset Management, ensuring performance targets and standards are met.
• Support and contribute to team objectives, learning, and wellbeing as appropriate.
• Use data, insights, and feedback to identify and implement service improvements.
• Support and contribute to continuous improvement and service development, demonstrating adaptability and a proactive approach to improving services, processes, and outcomes in a dynamic working environment.
• Ensure accurate reporting to managers on performance, risks, and outcomes.
• Promote health and safety, safeguarding, and compliance with organisational policies.
• Uphold the Association’s values: Committed, Respectful, Integrity.
• Represent the organisation positively in interactions with external partners, customers, and the community, upholding its reputation and values.
• Promote and uphold equality, diversity, and inclusion in all work.
• Commit to continuous learning and development.
• Demonstrate adaptability, a continuous learning mindset, and a proactive approach to improving services and responding to changing organisational and customer needs.
• Contribute to a positive team environment and achievement of organisational goals.