At a Glance
- Tasks: Assist customers, manage library resources, and ensure a welcoming environment.
- Company: Isle of Anglesey County Council, dedicated to improving community life.
- Benefits: Gain valuable experience, work in a supportive team, and contribute to community wellbeing.
- Other info: Join a friendly team and enjoy a vibrant work atmosphere.
- Why this job: Make a difference in your community while developing customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
Working for Isle of Anglesey County Council is a great place to live and work. At Isle of Anglesey County Council we are committed to making life better for the people who live and work on the island. In order to achieve our priorities our employees are as ambitious as we are, take pride in their work, are innovative, professional, work in partnership and deliver to the highest standards. Our aim is to create an Anglesey that is healthy and prosperous, where families can thrive.
Responsibilities:
- Provide direct service and assistance to customers, including registration of members, loan and receipt of items, dealing with stock requests and overdue items.
- Keep items in order and assist customers to select and find relevant items or information.
- Ensure a high level of customer care ensuring a welcoming, pleasant and well-kept environment for customers. This may be in person, over the phone, through email or the web or by other means.
- Keep accurate record of any messages and refer customers to other appropriate sources when necessary.
- Keep the library’s resources in good order to ensure efficient use by the customer.
- Check the condition of stock and act appropriately and circulate stock in line with stock rotation practices.
Library Assistant: Customer Care & Shelving in Llangefni employer: Cyngor Sir Ynys Môn / Isle of Anglesey County Council
Isle of Anglesey County Council is an exceptional employer that prioritises the well-being and development of its employees while fostering a vibrant community. With a strong commitment to customer care, our work culture encourages innovation and professionalism, providing ample opportunities for personal and professional growth in a picturesque location. Join us in making a positive impact on the lives of residents and visitors alike, all while enjoying the beautiful surroundings of Anglesey.
Contact Details:
Cyngor Sir Ynys Môn / Isle of Anglesey County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library Assistant: Customer Care & Shelving in Llangefni
✨Tip Number 1
Get to know the library and its resources inside out! Familiarise yourself with the layout, stock, and services offered. This way, when you chat with potential employers, you can show off your knowledge and passion for helping customers find what they need.
✨Tip Number 2
Practice your customer service skills! Whether it’s role-playing with a friend or volunteering at a local library, the more experience you have in dealing with customers, the better. Show that you can create a welcoming environment and handle inquiries like a pro.
✨Tip Number 3
Network with people in the industry! Attend local library events or join online forums. Connecting with current library staff can give you insider tips and might even lead to job opportunities. Plus, it shows your commitment to the field!
✨Tip Number 4
Don’t forget to apply through our website! We make it easy for you to showcase your skills and enthusiasm for the Library Assistant role. Make sure to highlight your customer care experience and any relevant skills that align with the job description.
We think you need these skills to ace Library Assistant: Customer Care & Shelving in Llangefni
Some tips for your application 🫡
Show Your Passion for Customer Care:When writing your application, let us know why you love helping customers! Share any experiences where you've gone the extra mile to assist someone, as this will show that you're a great fit for our team.
Be Clear and Concise:We appreciate straightforward communication. Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to highlight your skills and experiences related to the role.
Tailor Your Application:Take a moment to customise your application for the Library Assistant role. Mention specific responsibilities from the job description and explain how your background aligns with them. This shows us that you’ve done your homework!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Cyngor Sir Ynys Môn / Isle of Anglesey County Council
✨Know Your Library Stuff
Familiarise yourself with the library's resources and services. Understand how to assist customers with registration, loans, and stock requests. Being knowledgeable will show your passion for the role and help you answer questions confidently.
✨Customer Care is Key
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help someone. This will demonstrate your commitment to creating a welcoming environment for library users.
✨Stay Organised
Show that you can keep things in order by discussing your organisational skills. Mention any experience you have with managing stock or maintaining records. This will reassure them that you can handle the responsibilities of keeping the library’s resources in good shape.
✨Ask Questions
At the end of the interview, don’t forget to ask insightful questions about the library’s initiatives or community engagement. This shows your interest in the role and helps you understand how you can contribute to making Anglesey a better place for its residents.
