At a Glance
- Tasks: Support Building Control and Land Charges teams with various administrative duties.
- Company: Join a dynamic Corporate Service Support Team within the local authority.
- Benefits: Enjoy a full-time, two-year fixed term contract with potential salary adjustments.
- Other info: Welsh language skills are a must; interviews scheduled for August 2025.
- Why this job: Be part of a team that ensures safety and accessibility in building regulations while making a real impact.
- Qualifications: NVQ4 in Business Administration or equivalent experience required; strong computer skills essential.
The predicted salary is between 36000 - 60000 £ per year.
Senior Service Support OfficerClosing date: 08/09/2026Reference: REQ10684837 hours / Permanent26,403 - 27,694 *Penmorfa, Aberaeron*All salary values are pro-rata.About the rolePlease note that the advertised salary for this position is subject to the pending 2026/2027 national pay award. The final salary will be adjusted accordingly once this has been agreed.An opportunity has arisen for a Senior Service Support Officer to be recruited to the Corporate Service Support structure. This is a full-time permanent position, which will provide an agile administrative support function across the Authority, with a particular focus on high-quality bilingual minute taking.About the Role:The role will primarily be providing support to the Through Age Safeguarding Service, with one of the primary responsibilities focusing on confidential minute taking to support functions such as Adult Protection, Child Protection and Fostering Panel. There will also be a wider requirement to provide support with HR Disciplinary Meetings and other complex multi-agency meetings, as the need requires.About the Candidate:We are seeking a candidate who is educated to NVQ 4 in Business Admin or has equivalent experience. Four years’ experience of working within an administrative setting, with a strong background in minute taking will be essential. You must have good IT skills and a methodical approach to work, with excellent attention to detail. The ability to work under pressure to meet deadlines and work within multi-disciplinary teams will also be important.The candidate will need to be flexible and adaptable as there will be the requirement for the post holder to move between teams, dependent on service needs and to manage increased workloads. The ability to meet the required Welsh language ALTE levels will also be essential.We believe work-life balance is very important. To support you in achieving this, you will have access to the following discretionary benefits:Hybrid Working: Subject to certain conditions being met, you may choose to work from home or in an office location.Flexi-time: Hours may be worked within a defined bandwidth, Monday to Friday, subject to service needs.Job Description and Person SpecificationTeam Ceredigion Information PackFor further information please contact Roz Evans: roz.evans@ceredigion.gov.ukNote: We reserve the right to extend the application closing date.What we offerWork-life balanceLifestyle savings schemeGenerous employer pension schemeCycle to work schemeLearning and developmentWhere you'll workDemocratic ServicesWe play a key role in ensuring the smooth and efficient management of the decision-making process of the Council, including support and advice to Councillors; PA, administrative and project management support to all service areas; facilitating elections; the communications team; translation and the Welsh Language policy officer. Our key functions include:Corporate Service Support: PA and Administrative support; Business support including project management and minute taking.Democratic Services: Councillors; Council, Cabinet, Overview and Scrutiny Committees and Regulatory Committees.Electoral Services: General and local elections; Management of electoral register.Communications Team: Manage communication activities corporately; support services in campaigns and projects; deal with the press and media; develop and issue press releases; manage social media pages.Translation: Documents and simultaneous translation.Welsh Language Standards: Operational; Policy making; Promotion; Monitoring; Service delivery.PenmorfaPenmorfa is our most central office, it is where our Chief Executive and Councillors are based.AberaeronAberaeron is a picture perfect harbour town and is one of Ceredigion's best loved holiday destinations with fashionable places to stay and eat. #J-18808-Ljbffr
Senior Service Support Officer in Aberaeron employer: Cyngor Sir Ceredigion County Council
Mynach Primary School is an excellent employer that prioritises the well-being of its staff and students, offering a supportive work environment where cleanliness and hygiene are paramount. With a commitment to work-life balance, generous pension schemes, and opportunities for learning and development, employees can thrive both personally and professionally in the vibrant community of Aberystwyth. Join us in making a meaningful impact on the lives of our pupils while enjoying the unique charm of this lively seaside town.
Contact Details:
Cyngor Sir Ceredigion County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Support Officer in Aberaeron
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as Microsoft 365, Tascomi, and QGIS. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Brush up on your Welsh language skills, especially if you're not a native speaker. Being able to understand and engage in basic conversations will demonstrate your commitment to providing excellent customer service to both internal and external stakeholders.
✨Tip Number 3
Prepare examples of how you've successfully managed administrative tasks in a busy environment. Highlighting your organisational skills and attention to detail will show that you're well-suited for the role of Senior Service Support Officer.
✨Tip Number 4
Research the Council’s Planning Services and understand their functions. Being knowledgeable about Building Control and Land Charges will allow you to speak confidently about how you can contribute to these teams during your interview.
We think you need these skills to ace Senior Service Support Officer in Aberaeron
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the responsibilities and requirements of the Senior Service Support Officer position. Highlight key duties such as processing Building Control applications and managing communications.
Tailor Your CV:Customise your CV to reflect relevant experience and skills that align with the job description. Emphasise your qualifications, such as NVQ4 in Business Administration, and any experience with ICT systems like Microsoft 365, Tascomi, and QGIS.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your enthusiasm for the role and your understanding of the importance of customer service. Mention your attention to detail and methodical approach, which are crucial for this position.
Proofread Your Application:Before submitting, carefully proofread your application materials for spelling and grammatical errors. Ensure that your Welsh language skills are highlighted if applicable, as this is a requirement for the role.
How to prepare for a job interview at Cyngor Sir Ceredigion County Council
✨Showcase Your Administrative Skills
As a Senior Service Support Officer, you'll be handling various administrative tasks. Be prepared to discuss your previous experience in managing office duties, processing applications, and maintaining databases. Highlight specific examples where you successfully managed similar responsibilities.
✨Demonstrate Communication Proficiency
Effective communication is key in this role. During the interview, emphasise your ability to handle different types of correspondence, both written and verbal. Share instances where you effectively communicated with stakeholders or resolved issues through clear dialogue.
✨Familiarise Yourself with Relevant ICT Systems
Knowledge of systems like Microsoft 365, Tascomi, and QGIS is advantageous. Before the interview, take some time to research these tools and be ready to discuss how you've used similar software in the past. This will show your readiness to adapt to their systems.
✨Emphasise Customer Service Experience
Since providing excellent customer service is crucial, prepare to talk about your approach to customer interactions. Share examples of how you've gone above and beyond to assist clients or colleagues, demonstrating your friendly and helpful nature.
