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- Tasks: Manage incoming and outgoing post while providing clerical support to the Customer Services Team.
- Company: Join a supportive team dedicated to serving the community in Ceredigion.
- Benefits: Enjoy flexible hours, competitive leave, and a generous pension scheme.
- Why this job: Be part of a vital service that makes a real difference in people's lives.
- Qualifications: Reliability, accuracy, and basic Microsoft skills are essential; bilingual in English and Welsh is a plus.
- Other info: Great career development opportunities in a friendly and inclusive environment.
The predicted salary is between 20000 - 30000 £ per year.
We operate a bilingual policy. All applicants are invited to apply in Welsh; any application submitted in Welsh will not be treated less favourably than an application made in English.
We are looking to recruit a Mail Room & Scanning Officer to join our Corporate Mail Room within the Customer Services Team.
Responsibilities
- Deal with all incoming and outgoing post, and its effective recording and distribution.
- Provide clerical and administrative support within the Housing Benefit and Council Tax Sections.
- Be part of a team that is responsible for providing a prompt, fair and efficient service to the public in the administration and collection of Council Tax and Business Rates.
- Provide clerical support to the Customer Services Team.
Qualifications
- Is reliable.
- Is able to carry out tasks with accuracy and ability to demonstrate initiative.
- Has knowledge of and ability to use Microsoft Packages at or above basic/introductory level.
- Has the ability to communicate orally and in writing in both English and Welsh.
- Has experience of working in a ‘Mail Room’.
- Has knowledge of Council Services.
Benefits
In exchange for your skills and commitment, we will offer you a range of employee benefits including flexible hours scheme, competitive annual leave allowance and a generous pension contribution scheme. More information about our wide range of employee benefits can be found here.
We are committed to developing our people and will provide support to enable you to quickly and confidently take ownership of this role’s key areas of responsibility. We are also committed to supporting your development in order that you can progress your career with us.
Note: We reserve the right to extend the application closing date.
We are committed to safeguarding and protecting children and adults at risk. As part of this commitment, certain roles within our organisation require a Disclosure and Barring Service (DBS) check to assess the suitability of candidates. This role will require an Enhanced DBS check. Please note that the presence of previous convictions will not necessarily disqualify a candidate from consideration for this position. We assess each applicant on a case-by-case basis, taking into account the nature and relevance of any convictions in relation to the responsibilities of the role.
Our goal is to create an inclusive and supportive work environment where all individuals are treated fairly and with respect. If you have any concerns or questions regarding this process, please feel free to contact us for clarification. Your privacy and dignity are of utmost importance to us throughout the recruitment process.
Where you’ll work
Customer Contact & ICT. Our service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception and mailroom teams. Our service is responsible for the following functions:
- Civil Registration: Birth, deaths and marriages.
- Corporate Customer Services: Blue badge; Contact centre; Mailroom and scanning; Receptions.
- ICT and Information Management: Archives and modern records; ICT support; Infrastructure and security; Project and application support; Reprographics, Technical support, Software development.
- Library Services.
Penmorfa is our most central office, it is where our Chief Executive and Councillors are based. Aberaeron is a picture-perfect harbour town and is one of Ceredigion's best-loved holiday destinations with fashionable places to stay and eat.
Mail Room and Scanning Officer employer: Cyngor Sir Ceredigion County Council
Contact Detail:
Cyngor Sir Ceredigion County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mail Room and Scanning Officer
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it counts.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and appropriate for the role. It shows you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Mail Room and Scanning Officer
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to customise your application for the Mail Room and Scanning Officer role. Highlight your relevant experience and skills, especially those related to mail handling and customer service.
Proofread, Proofread, Proofread!: Before hitting that submit button, give your application a thorough read. Typos and errors can distract from your qualifications, so let’s make sure everything is spot on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Cyngor Sir Ceredigion County Council
✨Know Your Mail Room Basics
Before the interview, brush up on your knowledge of mail room operations. Understand the processes involved in handling incoming and outgoing post, as well as how to effectively record and distribute it. This will show that you’re not just interested in the role but also have a solid grasp of what it entails.
✨Showcase Your Microsoft Skills
Since the job requires proficiency in Microsoft Packages, make sure you can confidently discuss your experience with these tools. Prepare examples of how you've used them in previous roles, especially in relation to clerical tasks or data management, to demonstrate your capability.
✨Communicate Clearly in Both Languages
Given the bilingual nature of the role, practice your communication skills in both English and Welsh. Be ready to answer questions in both languages during the interview, and consider preparing a few key phrases or responses in Welsh to impress your interviewers.
✨Demonstrate Reliability and Initiative
Reliability is key for this position. Think of specific instances where you’ve shown initiative or gone above and beyond in your previous jobs. Share these stories during the interview to illustrate your dependability and proactive attitude, which are essential for providing excellent customer service.
