Cardiff Council is seeking an experienced Contact Centre Team Leader to support the Rent Smart Wales Contact Centre. You will supervise a team of Customer Service and Licensing Officers handling inbound calls and emails, and work with the Contact Centre Manager to develop the service.
The role requires strong Welsh language skills (Level 4 Advanced) and a background in supervision/management within a call centre environment. A commitment to high customer service standards is essential.
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Bilingual Call Centre Team Leader – Welsh-speaking in Wales employer: Cyngor Caerdydd/Cardiff Council
Cardiff Council is an exceptional employer, offering a supportive work culture that values collaboration and community engagement. Employees benefit from opportunities for professional growth and development within the public sector, alongside a commitment to work-life balance and meaningful contributions to local development projects. Working in Cardiff not only provides a vibrant city atmosphere but also allows you to make a tangible impact on the community.
Contact Details:
Cyngor Caerdydd/Cardiff Council Recruitment Team
