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- Tasks: Generate income through Trade Waste agreements and manage customer relations.
- Company: Join a dedicated team within Cardiff Council focused on waste management and recycling.
- Benefits: Enjoy flexible working hours and the chance to make a real impact in your community.
- Why this job: Be part of a collaborative culture that values innovation and sustainability.
- Qualifications: Experience in customer care and sales, with knowledge of waste management policies required.
- Other info: Welsh language proficiency at Level 5 is essential; applications welcome in both Welsh and English.
The predicted salary is between 30000 - 42000 £ per year.
The Trade Sales Officer role is part of the Planning, Transport, and Environment Directorate, specifically within the Waste Management and Trade section. Our service is dedicated to generating income for the Council, as well as positively contributing towards recycling performance, by securing Trade Waste agreements and supporting businesses in Cardiff to comply with policies and statutory requirements. We aim to deliver comprehensive value-for-money services through collaboration with various internal and external customers.
As a Trade Sales Officer, you will be responsible for generating income by securing Trade Waste agreements and contributing to the delivery of the Trade Waste business plan. Your duties will include:
- Proactive sales activities
- Customer retention strategies
- Contract management
- Debt management
You will act as the first point of contact for customer disputes and work closely with Trade Operations to coordinate appropriate resolutions. Additionally, you will participate in Trade Waste projects, deliver training, provide leadership, and undertake research. The role requires occasional work outside of office hours and a valid driver's license.
We are seeking a motivated and experienced individual with proven customer care and sales activity experience. You should have knowledge of waste management legislation and policies, and experience working in a waste management setting is desirable. Excellent communication skills, both written and verbal, are essential, along with the ability to create workable solutions to complex problems. You should be a team player, self-motivated, and capable of working independently. A flexible approach to working hours and a commitment to the Council's Equal Opportunities Policy are also required.
The successful applicants should be able to communicate effectively in Welsh to Level 5 – Proficient. This vacancy is suitable for post share. A full valid driving licence and use of a car are essential requirements of this role. We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
TRADE SALES OFFICER (WELSH ESSENTIAL) employer: Cyngor Caerdydd/Cardiff Council
Contact Detail:
Cyngor Caerdydd/Cardiff Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TRADE SALES OFFICER (WELSH ESSENTIAL)
✨Tip Number 1
Familiarise yourself with the waste management legislation and policies relevant to Cardiff. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your Welsh language skills, especially if you're not a native speaker. Since the role requires communication at Level 5 proficiency, being able to converse fluently in Welsh will give you a significant edge over other candidates.
✨Tip Number 3
Network with professionals in the waste management sector. Attend local events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you've successfully managed customer disputes or implemented sales strategies, as these will be crucial for the Trade Sales Officer role.
We think you need these skills to ace TRADE SALES OFFICER (WELSH ESSENTIAL)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer care, particularly in waste management. Emphasise any specific achievements that demonstrate your ability to secure agreements and manage contracts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and your understanding of the waste management sector. Mention your proficiency in Welsh and how it will benefit communication with clients.
Highlight Relevant Skills: In your application, clearly outline your communication skills, problem-solving abilities, and experience with customer retention strategies. Use specific examples to illustrate how you've successfully navigated complex situations in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Ensure that your Welsh language skills are accurately represented if you choose to submit parts of your application in Welsh.
How to prepare for a job interview at Cyngor Caerdydd/Cardiff Council
✨Showcase Your Sales Experience
Be prepared to discuss your previous sales roles and how you've successfully secured agreements. Highlight specific examples where you generated income or improved customer retention, as this will demonstrate your capability for the Trade Sales Officer position.
✨Understand Waste Management Legislation
Familiarise yourself with relevant waste management policies and legislation. Being knowledgeable about these topics will not only impress the interviewers but also show that you are serious about contributing positively to the Council's objectives.
✨Demonstrate Problem-Solving Skills
Prepare to discuss instances where you've resolved customer disputes or managed complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to create workable solutions.
✨Communicate in Welsh
Since proficiency in Welsh is essential for this role, practice speaking in Welsh before the interview. Be ready to answer questions in Welsh to demonstrate your language skills, which will be a significant advantage in this position.
