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- Tasks: Manage day-to-day operations of supported accommodation for vulnerable individuals and families.
- Company: Join Cardiff Council’s Support and Accommodation Service, dedicated to helping those in housing need.
- Benefits: Enjoy a temporary role with flexible working options and the chance to make a real impact.
- Why this job: Be part of a dynamic team making a difference in the community while developing your skills.
- Qualifications: Experience in customer service and working with vulnerable individuals is preferred; good communication skills are essential.
- Other info: This is a temporary position until 15th August 2026, suitable for job sharing.
The predicted salary is between 30000 - 42000 £ per year.
Cardiff Council’s Support and Accommodation Service provides accommodation, advice, and support to vulnerable single people and families in housing need.
Our services operate 24/7, 365 days a year.
The service has undergone significant changes, and successful candidates will contribute to its expansion.
About the job
This is a temporary position, covering maternity leave until 15th August 2026.
The Supported Accommodation team for families is based in multiple locations across the city.
The role involves managing the day-to-day operations of the Council’s supported accommodation portfolio, which offers temporary housing for clients and families who are homeless and assessed as in priority need.
As Supported Accommodation Officer, you will be responsible for a portfolio of properties and clients, building management, and organizing diversionary activities.
What We Are Looking For From You
We seek dynamic, motivated, and creative individuals capable of fostering positive relationships.
This is an exciting opportunity, and we welcome applications from people with diverse backgrounds to make a real difference. Experience working with individuals with complex behaviors and understanding issues faced by homeless individuals or families will be advantageous.
You should have experience working face-to-face with customers and a commitment to providing high-quality customer service. Good communication, administrative, and IT skills are essential, along with the ability to resolve disputes positively and constructively.
Proficiency in a community language would be an advantage.
Additional information
This post is temporary until 15/08/2026.
Internal candidates applying on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests can only be approved by the relevant Director/Assistant Director/Chief Officer or a senior officer graded no lower than OM2, or in schools, the Head teacher/Governing Body.
This position is subject to Disclosure and Barring Service (DBS) Enhanced checks.
This vacancy is suitable for job sharing.
Applications in both English and Welsh are welcomed. Welsh applications will be treated equally to English ones.
For an informal discussion about the role, please contact Victoria Jones at Victoria.Jones2@cardiff.gov.uk.
Please note: The Council does not accept CVs. When completing the application, refer to the information provided on our website.
Important information for completing your application:
Job Category: Admin / Clerical
Department: Housing & Communities
Working Pattern/Contract Type: Full Time Temporary
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SUPPORTED ACCOMMODATION OFFICER employer: Cyngor Caerdydd/Cardiff Council
Contact Detail:
Cyngor Caerdydd/Cardiff Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SUPPORTED ACCOMMODATION OFFICER
✨Tip Number 1
Familiarise yourself with the specific challenges faced by homeless individuals and families. Understanding their needs will help you demonstrate your empathy and commitment during any discussions or interviews.
✨Tip Number 2
Network with professionals in the housing and support services sector. Attend local events or workshops to connect with others who work in similar roles, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss your experience in managing operations and working face-to-face with clients. Think of specific examples where you've successfully resolved disputes or provided high-quality customer service.
✨Tip Number 4
If you speak a community language, be ready to highlight this skill. It can set you apart from other candidates and show your ability to communicate effectively with diverse clients.
We think you need these skills to ace SUPPORTED ACCOMMODATION OFFICER
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Supported Accommodation Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise any previous experience you have working with vulnerable individuals or families, particularly those facing homelessness. Use specific examples to demonstrate your ability to manage complex situations and provide high-quality customer service.
Showcase Communication Skills: Since good communication is essential for this role, make sure to illustrate your communication skills in your application. Provide examples of how you've successfully resolved disputes or built positive relationships in past roles.
Follow Application Guidelines: Remember that the Council does not accept CVs. Ensure you complete the application form as instructed, referring to the information provided on their website. Pay attention to detail and proofread your application before submission.
How to prepare for a job interview at Cyngor Caerdydd/Cardiff Council
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Supported Accommodation Officer. Familiarise yourself with the day-to-day operations, the types of clients you'll be working with, and the challenges they face. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience working with vulnerable individuals or families. Highlight any relevant roles where you've provided support or managed accommodation. Be ready to share specific examples that showcase your ability to handle complex behaviours and resolve disputes effectively.
✨Emphasise Communication Skills
Good communication is key in this role. Be prepared to discuss how you’ve successfully communicated with clients, colleagues, and other stakeholders in the past. Think of examples where your communication skills helped to build positive relationships or resolve conflicts.
✨Demonstrate Your Commitment to Customer Service
The role requires a strong commitment to providing high-quality customer service. Be ready to explain how you prioritise client needs and ensure their satisfaction. Share any experiences where you went above and beyond to support someone in need.
