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For Companies At a Glance
- Tasks: Build and maintain ICT networks, resolve issues, and develop innovative communication solutions.
- Company: Join a dynamic council team focused on cutting-edge technology in education.
- Benefits: Full-time permanent role with opportunities for career development and learning.
- Why this job: Make a real impact in the educational sector while working with the latest tech.
- Qualifications: Experience in customer service, problem management, and supporting Microsoft systems.
- Other info: Mentorship opportunities and a positive, inclusive work environment.
The predicted salary is between 36000 - 60000 £ per year.
About the job
The technologies supported are predominantly based around Microsoft Windows desktop, laptop and server platforms with applications delivered through a range of physical, virtual and cloud infrastructures. Within the school environment there is a strong adoption of Chromebooks and iPads along with both Google and Microsoft cloud-based service offerings.
You would be joining an enthusiastic and ambitious team with opportunities to work with a range of cutting edge technologies.
You will have access to a diverse range of learning opportunities to enable you to develop your career path as well as access to regular performance and development reviews.
Main Duties and Responsibilities
- Build, configure and maintain ICT network and communications services to meet the needs of the council.
- Carry out performance management of the existing ICT network and communications infrastructure.
- Carry out tests of hardware/software using test procedures and diagnostic tools.
- Resolve performance issues, faults and associated errors.
- Respond to incidents and requests including tickets logged via the ICT Service Desk, ensuring relevant prioritisation and detail to allow effective investigation.
- Develop existing and deliver new network and communication technology solutions.
- Support and contribute to service improvement activities and initiatives.
- Ensure networks are protected from malware and viruses, identifying areas that might be under threat and areas where security can be improved, keeping up to date on ever-changing cyber-threats.
- Mentor and support other team members and promote knowledge sharing and skills transfer. Monitor and take action where staff performance does not meet required standards.
- Maintain effective relationships with all technical and support staff to ensure systems and information requirements are specified and delivered.
- Develop, review and maintain service plans, polices, processes and procedures.
What We Are Looking For From You
- Proven delivery of excellent customer service.
- Experience of problem management and proven ability to investigate and resolve problems in systems and services including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents.
- Practical experience of deploying and supporting current Microsoft Windows operating systems, Microsoft Office suites including Microsoft 365, Microsoft Active Directory and all associated hardware and software.
- Excellent knowledge and understanding of end user computing and IT infrastructure and practical experience supporting end user equipment in an enterprise IT environment.
- Practical working knowledge of TCP/IP and networked IT infrastructure.
- Strong leadership skills and the ability to empower, motivate and develop staff, creating a positive and inclusive ICT environment.
Additional information
You should apply for this post using our online application form by clicking the “Apply now” button on this page.
The Supporting Information section of your application is the most important part. Please pay particular attention to it. It is where you tell us what makes you suitable for the job and will be assessed against the essential and desirable competencies in our Recruitment Pack for this vacancy.
You should refer to and address each competency listed in the Recruitment Pack in turn, providing evidence of the skills, experience and knowledge you have in each area by providing practical examples. Failure to complete this section in this way will considerably reduce the likelihood of you being shortlisted.
All the information you need to apply for this post is contained within this Recruitment Pack and the Application Guidance.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
These vacancies are suitable for post share.
If you have been shortlisted, you will be invited to undertake an interview for this role which will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process please contact Richard Hodges (r.hodges@cardiff.gov.uk) for a discussion.
Please note the Council does not accept CVs. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Job Category ICT
Department Resources
Working Pattern/Contract Type Full Time Permanent
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SENIOR NETWORK & COMMUNICATIONS CONSULTANT employer: Cyngor Caerdydd/Cardiff Council
Contact Detail:
Cyngor Caerdydd/Cardiff Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SENIOR NETWORK & COMMUNICATIONS CONSULTANT
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the council's values and how they align with your own. This will help you connect better during the conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to network and communications, and think about how your past experiences can demonstrate your problem-solving skills. The more you prepare, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Show off your tech skills! Be ready to discuss specific technologies you've worked with, especially Microsoft Windows and cloud services. Bring examples of how you've tackled performance issues or improved systems in previous roles to the table.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace SENIOR NETWORK & COMMUNICATIONS CONSULTANT
Some tips for your application 🫡
Nail the Supporting Information: This is your chance to shine! Make sure you address each competency listed in the Recruitment Pack. Use practical examples to show off your skills and experience – this is what we’ll be looking at closely!
Be Specific and Relevant: When you're writing your application, keep it relevant to the role. Highlight your experience with Microsoft Windows, network infrastructure, and customer service. We want to see how your background fits with what we do!
Show Your Enthusiasm: Let us know why you’re excited about this role and working with our team. A bit of passion goes a long way, so don’t hold back on expressing your interest in the technologies and opportunities we offer!
Apply Through Our Website: Remember, the best way to apply is through our online application form. It’s straightforward and ensures your application gets to us directly. So hit that 'Apply now' button and let’s get started!
How to prepare for a job interview at Cyngor Caerdydd/Cardiff Council
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows operating systems, Microsoft 365, and network infrastructure. Be ready to discuss your practical experience with these technologies, as well as any troubleshooting you've done in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved performance issues or faults in previous roles. Highlight your approach to problem management, including how you classify and prioritise incidents to ensure effective resolution.
✨Demonstrate Leadership and Mentoring
Since the role involves mentoring other team members, think of instances where you've empowered or motivated colleagues. Be ready to discuss how you create a positive and inclusive environment, as this will resonate well with the interviewers.
✨Tailor Your Supporting Information
Pay close attention to the Supporting Information section of your application. Address each competency listed in the Recruitment Pack with clear, practical examples from your experience. This is crucial for making a strong impression and getting shortlisted.
