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- Tasks: Support payments for Direct Payments and audit accounts while collaborating with providers.
- Company: Join a dedicated team within the Adult Services Finance Team focused on community welfare.
- Benefits: Enjoy 28-33 days of annual leave, pension plans, training opportunities, and employee wellbeing support.
- Why this job: Be part of a positive work culture that values staff and promotes social impact.
- Qualifications: Excellent customer care, communication, IT skills, and knowledge of Direct Payments legislation preferred.
- Other info: This permanent role offers flexible working and is suitable for job share.
The predicted salary is between 30000 - 42000 £ per year.
A Residential and Domiciliary Finance Officer post is vacant within the Adult Services Finance Team.
About the job
The postholder’s main duties include administrative support regarding the payments process for Direct Payments, auditing of Direct Payment accounts and close partnership working with providers. The post will also be required to help develop effective business support systems to provide management information and to support the monitoring of the Direct Payment support contract.
We take the welfare of our staff seriously and strive to always create a positive working environment ensuring that our amazing workforce feel respected and valued. Here are some examples of how we try and achieve this:
• A generous annual leave entitlement starting at 28 days per year to a maximum of 33 days per year after 5 years, with the option to purchase additional annual leave to a maximum of 10 days.
• Access to the Cardiff & Vale of Glamorgan Pension Fund which is part of the Local Government Pension Scheme (LGPS), offering a reputable, secure and flexible pension plan.
• Access to further Training & Development to give you the opportunity to advance your career with us.
• Access to employee equality networks for support, guidance and socialising (these networks include the Black, Asian & Minority Ethnic Network, Carers Network, Disability Network, LGBT Network & the Women’s Network).
• Access to comprehensive employee wellbeing support.
• Access to the MyAdvantages Employee Benefits Platform (which includes access to the Council’s Cycle to Work Scheme and exclusive discounts at retailers such as Asda, Tesco & IKEA.
What We Are Looking For From You
You will need to demonstrate excellent customer care skills, clear verbal and written communication skills, advanced IT skills, the ability to produce accurate work and have proven organisational skills. Knowledge of Direct Payments legislation and best practice is desirable.
The work involves a range of tasks and you would need to be willing to work flexibly as part of a team, able to work under pressure in a busy environment, and be committed to provide the best service possible to meet changing customer needs.
A full, clean driving licence and the use of a car would be an advantage.
The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.
Additional information
The post is permanent and for 37 hours per week.
This post is subject to a Disclosure and Barring Service Enhanced check.
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications in Welsh will not be treated less favourably than English applications.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework
Additional Information:-
• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice
For an informal chat about the role, please contact Claire Slade, Direct Payments Manager (claire.slade3@cardiff.gov.uk).
Job Category Admin / Clerical
Department Social Services – Adults
Working Pattern/Contract Type Full Time Permanent
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RES/DOM FINANCE OFFICER employer: Cyngor Caerdydd/Cardiff Council
Contact Detail:
Cyngor Caerdydd/Cardiff Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RES/DOM FINANCE OFFICER
✨Tip Number 1
Familiarise yourself with Direct Payments legislation and best practices. Understanding the legal framework will not only help you in the role but also demonstrate your commitment and knowledge during any discussions with the hiring team.
✨Tip Number 2
Highlight your customer care skills in conversations or interviews. Since this role involves working closely with providers and clients, showcasing your ability to communicate effectively and empathetically can set you apart from other candidates.
✨Tip Number 3
If you have experience with auditing or financial processes, be ready to discuss specific examples. This will show that you can handle the responsibilities of the position and contribute positively to the Adult Services Finance Team.
✨Tip Number 4
Consider reaching out to Claire Slade, the Direct Payments Manager, for an informal chat about the role. This can provide you with valuable insights and demonstrate your proactive approach to understanding the position better.
We think you need these skills to ace RES/DOM FINANCE OFFICER
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Residential and Domiciliary Finance Officer position. Make notes on key skills and experiences that align with the role.
Tailor Your Application: When writing your application, ensure you highlight your customer care skills, communication abilities, and IT proficiency. Use specific examples from your past experiences that demonstrate these skills in action.
Address the Supporting Information: Pay close attention to the supporting information section of your application. Refer to the Application Guidance and Behavioural Competency Framework provided on their website to structure your responses effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Ensure that all information is accurate and that your application reflects your best work.
How to prepare for a job interview at Cyngor Caerdydd/Cardiff Council
✨Showcase Your Customer Care Skills
Since the role requires excellent customer care skills, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to empathise and resolve issues effectively.
✨Demonstrate Your IT Proficiency
Advanced IT skills are essential for this position. Be ready to discuss your experience with relevant software and tools, and consider bringing examples of reports or documents you've created that showcase your technical abilities.
✨Understand Direct Payments Legislation
Familiarise yourself with Direct Payments legislation and best practices before the interview. Being able to discuss this knowledge will show your commitment to the role and your understanding of the responsibilities involved.
✨Prepare for Teamwork Scenarios
The job involves working flexibly as part of a team. Think of instances where you've collaborated with others to achieve a common goal, especially under pressure. This will demonstrate your ability to adapt and contribute positively to a team environment.
