CORPORATE APPRENTICE (LEVEL 2) - BILINGUAL ADMINISTRATION SUPPORT OFFICER

Our Bilingual Cardiff Team is looking to employ a Corporate Apprentice (Level 2) Bilingual Administration Support Assistant based at County Hall, Atlantic Wharf, Cardiff, CF10 4U to contribute to our Service, helping us to provide support and advice on the implementation of the Council’s adopted Welsh language standards, the delivery of high-quality Welsh language services, and the provision of Welsh to English and English to translation services.

Bilingual Cardiff leads in the development of a truly bilingual Cardiff where everyone in the capital can benefit from services and support in either Welsh or English equally by working in partnership with others. The number of Welsh speakers in Cardiff has doubled over the past 25 years, and Cardiff is an increasingly bilingual city. As a local authority, we are working with companies in the private and third sector as part of the wider ‘Bilingual Cardiff’ strategy aimed at promoting and supporting the Welsh language in Cardiff. The aim is to bring down the barriers between the Welsh and English languages, promote bilingualism as something completely natural, and ensure that the Council’s vision of creating a ‘bilingual Cardiff’ is realised

Cardiff Council delivers over 700 different services to residents of Cardiff, visitors, and businesses across the city. As a local government organisation, our customers depend on us to deliver our essential services, every day. Whether employed in a customer facing, technical, trade or support role, our employees help us to make a difference to our communities. As it is important to us that our workforce better reflects the communities we serve, and that we support our residents to overcome barriers to employment, you must live within the boundaries of Cardiff to be eligible to apply for this Corporate Apprentice role. Check your postcode here: http://ishare.cardiff.gov.uk/mycardiff.aspx

This role will involve working online from home and/or a mix of home and office (hybrid) working.

About the job

In this Corporate Apprentice (Level 2) role you will learn to:

• provide an efficient and effective service and respond to customer enquiries by telephone, e-mail and face-to-face;
• communicate with Bilingual Cardiff’s translation service customers to confirm return dates and extensions for translation;
• create translation billing reports,
• take minutes for internal and external meetings;
• use various software applications such as Word, Outlook, Excel, Sharepoint, and Teams;
• support Bilingual Cardiff events with schools and other stakeholders; and
• develop knowledge and understanding of the work and responsibilities of working in Local Government in Cardiff and how the Bilingual Cardiff team supports the Council to deliver services in Welsh.

To support your development, you will undertake a Welsh Government Apprenticeship Framework Qualification in Digital Application Supportat Level 2 in the role and will receive on the job training and supervision to help you deliver an efficient and effective service in a positive and customer focussed manner. You will also be supported by your manager and a named mentor who will encourage you to develop a range of transferrable skills to support your career progression.

Many of our teams work online with a mix of home or hybrid (office) working. Where homeworking is required, you will be given the necessary equipment and training, however, you will need to arrange your own internet connectivity (support may be available to help with this).

If after reading the job description, you have any questions about the role please contact Ffion Gruffudd: ffgruffudd@cardiff.gov.uk

What We Are Looking For From You

Our customers depend on us to keep delivering services even in the most challenging of times. We are looking for individuals who are keen to learn in the role, are interested in our work and in helping us to make a difference to our customers by delivering exceptional public services in Cardiff.

As a Corporate Apprentice, you will gain valuable experience working for Cardiff – the largest Council in Wales. Although we cannot guarantee that you will go on to secure a further role at the end of the initial contract, you will be supported and encouraged to take advantage of the many opportunities available within our organisation to help progress your career.

To be eligible to apply for this role, you must live in Cardiff and have not already gained the apprenticeship qualification (or NVQ equivalent) offered in this role at the same Level or higher. Please check your address falls within the boundaries of Cardiff here: http://ishare.cardiff.gov.uk/mycardiff.aspx

Graduates living in Cardiff are not eligible to apply for Level 2 Apprenticeship roles but may be eligible to apply for other roles, including Level 3 apprenticeships or above, provided their degree modules are different to the apprenticeship qualification content offered in the role.

If you are not eligible to apply for this role, you may be eligible for our other advertised roles. Please check our other vacancies at www.cardiff.gov.uk/jobs

Additional information

The successful applicant(s) should be able to communicate effectively in Welsh to Level 3 – Intermediate.

This post is not suitable for post share.

This post is temporary for 21 months if worked full time, or longer if worked part time. Most roles are based on a 37-hour week though many roles can be worked on a part time basis at a minimum of 16 hours per week for apprentice roles.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

To be considered for shortlist and interview you must provide examples on your application of how you meet all Essential Criteria. You should also include examples to evidence your match to as many of the Desirable Criteria as possible, as we may also use these to shortlist where we receive a large volume of applications from candidates meeting all of the Essential Criteria. Include your examples in the relevant Supporting Information sections of the online application form. Do not upload a CV as this is unlikely to meet shortlisting requirements.

Please read the guidance on how to apply. We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

To find out more about our organisation to support your application, or potential future interview, you may find it helpful to find out a little more about the wider role of the Council. Follow us on X , Facebook , Instagram , subscribe to our YouTube Channel, or visit our website www.cardiff.gov.uk t o learn more.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need read in order to complete your application: –

Job Category Apprentice / Trainee

Department People & Communities

Working Pattern/Contract Type Full Time Temporary

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