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- Tasks: Handle Telecare and repair calls, operating alarm software in a dynamic environment.
- Company: Join Telecare Cardiff, dedicated to safeguarding and supporting vulnerable individuals.
- Benefits: Enjoy part-time hours with night and weekend enhancements, plus a supportive team culture.
- Why this job: Make a real difference while developing your skills in a rewarding role.
- Qualifications: GCSE level education, strong communication, IT skills, and a customer-focused attitude required.
- Other info: Welsh language skills are a plus; applications welcome in both English and Welsh.
Telecare Cardiff is looking for a highly motivated individual to join their team of Control Centre Operators.
About the job
The candidate will be responsible for handling a variety of Telecare and out of hours repair calls from start to finish, as well as operating alarm receiving software. The post is for an average of 28 hours per week and is subject to night time and weekend enhancements.
What We Are Looking For From You
The candidate should be educated to GCSE level or equivalent with successful applicants possessing excellent communication and IT skills and the ability to adapt and learn quickly. A positive and customer focused attitude is essential. A genuine desire to help and plenty of empathy are the keys to success in this role. The role operates over a 24-hour rotating shift pattern, meaning the successful candidate will work a combination of morning, afternoon and night shifts.
The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.
Additional information
For an informal discussion after reading the job description, please contact Huw Parry-Evans (029) 2053 7080.
This post is subject to a Disclosure and Barring Service standard check.
This post is part time and will work 28 hours per week and is subject to night, weekend and bank holiday enhancements where appropriate.
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.
A knowledge of Welsh would be an advantage.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
The interview process for this role will be held face to face and may include an additional task.
Please note the Council does not accept CVās. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
ā¢ Application Guidance
ā¢ Applying for jobs with us
ā¢ Behavioural Competency Framework
Additional Information:-
ā¢ Recruitment Pack
ā¢ Employee Charter
ā¢ Recruitment of Ex-Offenders
ā¢ Privacy Notice
Job Category Admin / Clerical
Department Health & Social Care
Working Pattern/Contract Type Part Time Permanent
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CONTROL CENTRE OPERATOR (TELECARE) employer: Cyngor Caerdydd/Cardiff Council
Contact Detail:
Cyngor Caerdydd/Cardiff Council Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land CONTROL CENTRE OPERATOR (TELECARE)
āØTip Number 1
Familiarise yourself with the specific software used in alarm receiving systems. Understanding how these systems work will not only boost your confidence but also demonstrate your proactive approach during the interview.
āØTip Number 2
Highlight any previous experience in customer service roles, especially those that required empathy and quick problem-solving skills. Be ready to share examples of how you've successfully handled challenging situations.
āØTip Number 3
If you speak Welsh or any community languages, make sure to mention this during your discussions. It can set you apart from other candidates and show your commitment to serving a diverse community.
āØTip Number 4
Prepare for the face-to-face interview by practising common behavioural questions. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your adaptability and customer-focused attitude.
We think you need these skills to ace CONTROL CENTRE OPERATOR (TELECARE)
Some tips for your application š«”
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Control Centre Operator. Highlight key skills such as communication, IT proficiency, and customer focus in your application.
Tailor Your Application: Customise your supporting information section to reflect how your experiences align with the role. Use specific examples that demonstrate your ability to handle calls, operate software, and provide excellent customer service.
Highlight Relevant Skills: Emphasise any relevant qualifications, such as GCSEs or equivalent, and mention any additional languages you speak, particularly Welsh or community languages, as this could give you an edge.
Follow Application Guidelines: Make sure to read the application guidance provided on their website. Pay attention to the Behavioural Competency Framework and ensure your application reflects these competencies clearly.
How to prepare for a job interview at Cyngor Caerdydd/Cardiff Council
āØUnderstand the Role
Make sure you thoroughly understand the responsibilities of a Control Centre Operator. Familiarise yourself with handling Telecare and out-of-hours repair calls, as well as operating alarm receiving software. This knowledge will help you answer questions confidently.
āØShowcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in previous jobs or situations. Be ready to demonstrate your ability to listen actively and respond empathetically.
āØHighlight Your IT Proficiency
As the job requires strong IT skills, be prepared to discuss your experience with relevant software or technology. If you have any specific examples of how you've used technology to improve processes or solve problems, share those during the interview.
āØEmphasise Your Customer-Focused Attitude
The role demands a positive and customer-focused attitude. Think of instances where you've gone above and beyond for a customer or client, and be ready to share these stories to illustrate your commitment to helping others.
