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- Tasks: Monitor and review contracts to improve social care services for Cardiff residents.
- Company: Join Cardiff Council's Adult Services Commissioning Team, dedicated to enhancing community well-being.
- Benefits: Enjoy a full-time permanent role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives while working in a supportive and dynamic environment.
- Qualifications: Experience in contract monitoring and knowledge of social care or health sectors is essential.
- Other info: This role supports vulnerable adults and requires a DBS check; bilingual candidates are encouraged to apply.
The predicted salary is between 30000 - 42000 £ per year.
Cardiff Council\’s Adult Services Commissioning Team have a key role in the purchasing of services and the overall management and monitoring of the services that support adults with Social Care needs, across the Social Services function. Social Services currently purchases approximately £140 million of external services for the citizens of Cardiff.
The key priorities of the Service are:
•To provide the highest quality of social services possible
•To integrate health and social services at pace and scale
•Breaking down the barriers, joining up services in the Community and across the Council
•Provide value for money for the Council and the residents of Cardiff as much as possible
The post holder will assist in the development, implementation and maintenance of the services, monitoring processes and quality systems to ensure that service delivery is effective and efficient in meeting individual and strategic needs.
About the job
The Contract Support Officer will work within the Adult Services Contracts and Service Development Team.
The role will be responsible for:
•Undertaking regular monitoring and review of contracts and services of Council run and External Services to improve outcomes for local people, their families and carers and participate in the ongoing performance monitoring and reviewing of services
•Assist in the design, creation and implementation of monitoring and quality assurance mechanisms
•To be a key contact with key internal and external stakeholders (e.g. Providers, Service Users, Social Workers, Care Inspectorate Wales, Police, Health) to ensure contractual compliance and best outcomes are assured for the residents of Cardiff and the Local Authority.
•Contribute to the achievement of the strategic and operational objectives of the Council and Social Services priorities.
What We Are Looking For From You
Local people (including those who are vulnerable) depend on us to keep delivering services even in the most challenging of times.
We are looking for an individual who is committed to delivering exceptional public services in Cardiff, and who has knowledge of the Social Care, Health or Housing sector including contract monitoring experience. The post holder will have experience in contract monitoring and performance management, and an understanding of the health and social care commissioning, procurement and legislation.
The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.
Additional information
If after reading the job description, you have any questions about the role please contact Peter Lawrence at p.lawrence@cardiff.gov.uk .
This vacancy is suitable for post share.
This post is subject to a Disclosure and Barring Service Enhanced check.
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.
To support your application or potential future interview you may find it helpful to find out a little more about the wider role of the Council by following us on Twitter, Facebook, Instagram, subscribe to our YouTube Channel, or by visiting our website www.cardiff.gov.uk
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework
Additional Information:-
• Recruitment Pack
• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice
Job Category Admin / Clerical
Department Social Services – Adults
Working Pattern/Contract Type Full Time Permanent
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CONTRACT SUPPORT OFFICER employer: Cyngor Caerdydd/Cardiff Council
Contact Detail:
Cyngor Caerdydd/Cardiff Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CONTRACT SUPPORT OFFICER
✨Tip Number 1
Familiarise yourself with Cardiff Council's Adult Services and their priorities. Understanding their commitment to quality social services and integration of health and social care will help you align your discussions and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the social care sector, especially those involved in contract monitoring and performance management. Engaging with these individuals can provide insights into the role and may even lead to valuable referrals.
✨Tip Number 3
Stay updated on current legislation and best practices in social care commissioning and procurement. This knowledge will not only enhance your understanding but also allow you to speak confidently about how you can contribute to the Council's objectives.
✨Tip Number 4
If you have language skills, particularly in Welsh or community languages, be sure to highlight this in conversations. It can set you apart from other candidates and shows your commitment to serving the diverse community of Cardiff.
We think you need these skills to ace CONTRACT SUPPORT OFFICER
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the Contract Support Officer position. Highlight key areas such as contract monitoring, stakeholder engagement, and service improvement in your application.
Tailor Your Supporting Information: When filling out the supporting information section, directly address how your experience aligns with the requirements listed in the job description. Use specific examples from your past work that demonstrate your knowledge of social care, health, or housing sectors.
Showcase Relevant Experience: Emphasise any previous roles where you have been involved in contract monitoring or performance management. Detail your understanding of health and social care commissioning and procurement processes, as this will be crucial for the role.
Follow Application Guidelines: Make sure to read the Application Guidance and Behavioural Competency Framework provided on the Cardiff Council website. Adhering to these guidelines will help ensure your application meets their expectations and stands out.
How to prepare for a job interview at Cyngor Caerdydd/Cardiff Council
✨Understand the Role
Make sure you have a solid grasp of what the Contract Support Officer role entails. Familiarise yourself with the responsibilities, especially around contract monitoring and performance management, as well as the key priorities of Cardiff Council's Adult Services.
✨Showcase Relevant Experience
Prepare to discuss your previous experience in contract monitoring and the health and social care sector. Be ready to provide specific examples of how you've contributed to improving service delivery or compliance in past roles.
✨Engage with Stakeholders
Highlight your ability to work with various stakeholders, such as service users, providers, and social workers. Think of examples where you've successfully collaborated with different parties to achieve positive outcomes.
✨Demonstrate Commitment to Public Service
Express your passion for delivering exceptional public services, particularly for vulnerable populations. Share any relevant experiences that showcase your dedication to making a difference in the community.
