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- Tasks: Support vulnerable individuals facing homelessness and help them rebuild their lives.
- Company: Cardiff Council's Specialist Housing Service, dedicated to making a difference.
- Benefits: Full-time role with flexible hours and a supportive team environment.
- Why this job: Make a real impact in your community and empower those in need.
- Qualifications: Dynamic individuals with a passion for helping others and understanding complex behaviours.
- Other info: Challenging yet rewarding role with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Cardiff Councils Specialist Housing Service provide accommodation, advice and support to vulnerable single people and families in housing need. Our services run 24/7 365 days a year. Due to the Covid19 pandemic, our service has had to make large changes and the successful candidates will contribute to the expansion of the service within.
About the job
The COMPLEX NEEDS CASE CO-ORDINATOR will be responsible for: The organisation seeking staff to provide comprehensive assistance to complex clients facing homelessness. Responsibilities include engagement, case management, needs assessment, multidisciplinary coordination, accommodation recommendations, intervention, resettlement, journey coordination, and ensuring a consistent service approach.
The aim is to empower individuals to transition to stable housing and rebuild their lives effectively.
You will be; Managing a caseload of homeless clients with complex needs who are living in homeless accommodation. Help the individual navigate their way through and out of homelessness. Ensure that clients have access to intervention, support and opportunities that will enhance their lives. Work collaboratively with the Homelessness Multi-disciplinary Team, Supported Accommodation and other partner organisations for the benefit of the clients that they are supporting.
Advocate strongly and passionately for their clients. Be able to work dynamically from a to deliver a high quality, person centred, trauma informed and multi-agency approach to clients in Cardiff.
Who we are looking for
We are looking for dynamic, motivated and creative individuals with the ability to foster positive relationships.
People who are individually minded and who can demonstrate the importance of integrity. Have a good understanding of therapeutic approaches. This is an exciting opportunity, and we are looking for a variety of people from various working backgrounds to make a real difference.
Proven experience of working with people with complex behaviours and an understanding of the issues faced by homeless individuals will be an advantage. The working environment can be challenging so the ability to remain calm under pressure will be an advantage.
The role will require the successful candidate to support the management team with all aspects of the service.
Additional information
This post is subject to Disclosure and Barring Service Enhanced checks. Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081).Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools-based staff the Head teacher / Governing Body.
This vacancy is suitable for post share. We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
This is a Monday to Friday 9am – 5pm role with some flexibility in agreement with line manager. As this is such an interesting role, we would encourage you to have an informal conversation in advance with Khaleel Alaale on 07825268307 or Khaleel.Alaale@cardiff.gov.uk
Job Category Housing
Department Housing & Communities
Working Pattern/Contract Type Full Time Permanent
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COMPLEX NEEDS CASE CO-ORDINATOR employer: Cyngor Caerdydd/Cardiff Council
Contact Detail:
Cyngor Caerdydd/Cardiff Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land COMPLEX NEEDS CASE CO-ORDINATOR
✨Tip Number 1
Get to know the organisation! Before your interview, do a bit of research on Cardiff Council's Specialist Housing Service. Understanding their mission and values will help you connect your experience with what they’re looking for.
✨Tip Number 2
Practice your storytelling skills! Be ready to share specific examples from your past work that demonstrate your ability to manage complex cases and support vulnerable individuals. We want to hear how you’ve made a difference!
✨Tip Number 3
Show your passion for advocacy! During your conversation, highlight your commitment to empowering clients and your understanding of the challenges they face. This role is all about making a real impact, so let that shine through.
✨Tip Number 4
Don’t forget to follow up! After your chat or interview, drop a quick thank-you note to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds as they make their decision.
We think you need these skills to ace COMPLEX NEEDS CASE CO-ORDINATOR
Some tips for your application 🫡
Get to Know the Role: Before you start writing, take a moment to really understand what the Complex Needs Case Co-ordinator role is all about. Dive into the job description and think about how your skills and experiences align with the responsibilities listed. This will help you tailor your application to show us why you're the perfect fit!
Showcase Your Experience: When filling out the supporting information section, make sure to highlight any relevant experience you have working with vulnerable individuals or in complex situations. Use specific examples to demonstrate how you've made a difference in similar roles. We want to see your passion and commitment shine through!
Be Person-Centred: Remember, this role is all about empowering individuals. In your application, emphasise your understanding of trauma-informed approaches and how you’ve applied them in past experiences. Show us that you can advocate for clients effectively and that you genuinely care about their journey towards stable housing.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures everything is in one place. Plus, it shows us that you’re keen on joining our team at Cardiff Council. We can’t wait to hear from you!
How to prepare for a job interview at Cyngor Caerdydd/Cardiff Council
✨Know Your Stuff
Make sure you understand the complexities of homelessness and the specific challenges faced by vulnerable individuals. Familiarise yourself with the services provided by Cardiff Council's Specialist Housing Service, as well as any recent changes due to the pandemic. This knowledge will help you demonstrate your commitment and readiness for the role.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your ability to manage complex cases and work collaboratively with multidisciplinary teams. Think about times when you've successfully advocated for clients or navigated challenging situations, as these stories will resonate well with the interviewers.
✨Emphasise Empathy and Integrity
This role requires a strong sense of empathy and integrity. Be ready to discuss how you build positive relationships with clients and colleagues alike. Share your approach to maintaining professionalism while being compassionate, as this is crucial in supporting individuals facing homelessness.
✨Stay Calm Under Pressure
Given the challenging nature of the role, it's important to convey your ability to remain calm and composed in stressful situations. Prepare to discuss strategies you use to manage stress and maintain focus, as this will show that you're equipped to handle the demands of the job.
