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For Companies At a Glance
- Tasks: Lead a team of volunteers and coordinate community activities in Cardiff's Hubs & Libraries.
- Company: Join a dynamic team dedicated to enhancing community engagement and support across Cardiff.
- Benefits: Enjoy a full-time permanent role with opportunities for personal growth and community impact.
- Why this job: Make a difference in your community while developing valuable skills and connections.
- Qualifications: Strong customer service skills and experience in event coordination and social media management required.
- Other info: Virtual interviews available; applications welcome in both English and Welsh.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen for committed individuals with excellent customer service skills to join our Volunteer team anchored within Cardiff Hubs & Libraries.
About the job
You will be required to manage a team of Community Volunteer Mentors and Community Inclusion Officers anchored within the Hubs & Libraries across the city.
You will be required to support and coordinate the activities of community volunteer champions, who will work with community groups.
You will be required to help develop training materials for digital inclusion activities.
You will be required to act as a point of contact for community organisations, developing effective referral methods, whilst working with community organisations, and managers of third sector organisations, providing guidance and support to their hosting of community volunteers.
What We Are Looking For From You
You will have excellent customer service skills and experience of coordinating events
You will have experience of managing and overseeing campaigns and social media content, working with established groups to achieve a broad reach.
You will have experience of building effective working relationships with key services within the Council and other public and third sector organisations to develop a shared view of the key issues, priorities and activities.
The ability to speak other languages, in particular Welsh would be an advantage.
Additional information
This post is suitable for post share.
This post is subject to Disclosure and Barring Service Standard checks.
The interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please email Rebecca Davies – ReDavies@cardiff.gov.uk.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :
Important information you need read in order to complete your application:-
Job Category Admin / Clerical
Department Housing & Communities
Working Pattern/Contract Type Full Time Permanent
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COMMUNITY VOLUNTEER COORDINATOR employer: Cyngor Caerdydd/Cardiff Council
Contact Detail:
Cyngor Caerdydd/Cardiff Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land COMMUNITY VOLUNTEER COORDINATOR
✨Tip Number 1
Familiarise yourself with the local community and its needs. Understanding the specific challenges and opportunities within Cardiff will help you demonstrate your commitment and ability to connect with community groups during the interview.
✨Tip Number 2
Network with current or former volunteers and staff at Cardiff Hubs & Libraries. Engaging with them can provide valuable insights into the role and the organisation's culture, which you can leverage in your discussions.
✨Tip Number 3
Prepare examples of your past experiences in managing teams and coordinating events. Be ready to discuss how these experiences have equipped you with the skills necessary for this role, particularly in customer service and community engagement.
✨Tip Number 4
If you speak Welsh or any other languages, be sure to highlight this during your interactions. Language skills can be a significant asset in community roles, and showcasing them can set you apart from other candidates.
We think you need these skills to ace COMMUNITY VOLUNTEER COORDINATOR
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Community Volunteer Coordinator position. Make notes on how your skills and experiences align with what they are looking for.
Tailor Your Supporting Information: When filling out the supporting information section, specifically address the key skills mentioned in the job description, such as customer service experience and event coordination. Use examples from your past experiences to demonstrate your capabilities.
Highlight Relevant Experience: Emphasise any previous roles where you managed teams or coordinated community activities. If you have experience with social media campaigns or working with public and third sector organisations, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Ensure that all information is accurate and that your application reflects your best self. Remember, clarity and professionalism matter!
How to prepare for a job interview at Cyngor Caerdydd/Cardiff Council
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight any experiences where you resolved issues or improved customer satisfaction.
✨Demonstrate Event Coordination Experience
The job involves coordinating events, so come ready to discuss your previous experience in managing events or campaigns. Talk about the challenges you faced and how you overcame them to ensure successful outcomes.
✨Highlight Relationship-Building Abilities
Building effective working relationships is key for this role. Prepare to discuss how you've collaborated with various stakeholders, including community groups and public organisations, to achieve common goals.
✨Prepare for Virtual Interview Dynamics
As the interview will be conducted virtually, ensure you're comfortable with the technology being used. Test your equipment beforehand, choose a quiet location, and dress professionally to make a good impression.
