The Money Advice Team, part of the larger Advice Services, is a welfare and benefits team that supports approximately 1100 people a month identifying financial support, grants and discounts and dealing with debt. Working with partners both externally and internally, they're able to ensure the best help is given to improve financial and living circumstances.
The Team is expanding due to the demand and the essential need of people visiting the 15+ locations across Cardiff that the team are committed to attending.
About the job
An exciting opportunity has arisen for 1 committed individual with proven experience delivering excellent customer service and having a high standard of knowledge on Welfare Benefits amongst other things, to deliver Money Advice.
They will deliver this service from Central Library Hub as well as the outreach hubs, Foodbank Distribution Centres that the team are committed to attending as well as the regular one off events that the team are frequently invited to attend.
They will also be required to assist new and current members of the team with Money Advice enquiries as well as supporting with the progress and expansion of the Money Advice Team.
The successful candidates will provide advice on Welfare Benefits, Housing Benefit and Council Tax Reduction as well Grants and Discounts and schemes and projects run by Cardiff Council. These services are to be delivered in person, telephone, web chat or in writing.
Evening and weekend working will be required on a rota basis.
What We Are Looking For From You
The successful candidates will have a high standard of knowledge of the topics involved in Money Advice support, namely;
- Welfare Benefits and Income Maximisation, including UC; it's eligibility and impact on other benefits.
- Council Tax and Council Tax Reduction
- Disability Benefits and appeals
- Grants, Discounts, Cost of Living Support and schemes associated with the support of those on low/irregular income
- Referrals and signposting to both internal and external organisations
The ability to speak other languages in particular Welsh, Somali, Arabic or Polish would be an advantage.
Additional information
If you would like further information on this post please contact Carlos Ruiz on 02920 871071.
This vacancy is suitable for post share.
This post is temporary until 31 March 2027.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
This post is subject to Disclosure and Barring Service Basic checks.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV’s.
Job Category Communities
Department Housing & Communities
Working Pattern/Contract Type Full Time Temporary
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SENIOR ADVICE OFFICER-Money Advice Team in Cardiff employer: Cyngor Caerdydd/Cardiff Council
Cardiff Council is an exceptional employer, offering a supportive work culture that values collaboration and community engagement. Employees benefit from opportunities for professional growth and development within the public sector, alongside a commitment to work-life balance and meaningful contributions to local development projects. Working in Cardiff not only provides a vibrant city atmosphere but also allows you to make a tangible impact on the community.
Contact Details:
Cyngor Caerdydd/Cardiff Council Recruitment Team
