At a Glance
- Tasks: Provide top-notch customer service and advice on housing and council services.
- Company: Join a supportive team in the East Hub, making a difference in your community.
- Benefits: Full-time permanent position with opportunities for growth and development.
- Other info: Flexible work location and a chance to engage with diverse community events.
- Why this job: Be the friendly face that helps people navigate essential services and support.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen for a committed individual with excellent customer service skills to join our East Hub team based in Llanrumney and Rumney Hub. The hubs provide a professional front line advice service to customers on Housing Benefit & the Council Tax Reduction scheme, Housing including the Welfare Reform Act and a wide range of council services including library provision.
About the job
- You will have experience of working with customers, preferably on a face to face basis with a commitment to providing high quality customer service.
- To provide a professional, high quality, customer focused face to face service.
- To advise on Housing Benefit, Council Tax, Welfare Benefit, Money advice, Welfare Reform, Housing Enquiries, Homeless prevention and a wide range of general Council services, resolving enquiries at the first point of contact wherever possible.
- To assist in the delivery of a full Library service and participate in the delivery of Hub/Library events.
- Engage with partners to maximise the use of the hub to include supporting and arranging events & encouraging tenant participation.
What We Are Looking For From You
- You will have good communication and IT skills and the ability to resolve disputes in a positive and constructive manner.
- You will work well in a team and will be required to be flexible, particularly in relation to location of work which may vary.
- Knowledge of other languages would be an advantage.
Additional information
- This post is suitable for post share.
- This post is subject to Disclosure Barring Service Enhanced checks.
HUB OFFICER in Cardiff employer: Cyngor Caerdydd/Cardiff Council
Cardiff Council is an excellent employer, offering a dynamic work environment where innovation meets community impact. With a strong focus on employee development and collaboration, you will have the opportunity to lead significant projects that enhance local infrastructure while enjoying a supportive culture that values your contributions. Located in the vibrant city of Cardiff, employees benefit from a rich cultural scene and a commitment to work-life balance.
Contact Details:
Cyngor Caerdydd/Cardiff Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land HUB OFFICER in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cyngor Caerdydd/Cardiff Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cyngor Caerdydd/Cardiff Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace HUB OFFICER in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cyngor Caerdydd/Cardiff Council:Your cover letter is your chance to shine! Tell us why you want to work at Cyngor Caerdydd/Cardiff Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cyngor Caerdydd/Cardiff Council!
How to prepare for a job interview at Cyngor Caerdydd/Cardiff Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
