CORPORATE APPRENTICE (LEVEL 2) - FLEET BUSINESS SUPPORT OFFICER in Cardiff

You will earn £25,949 a year working full time (37 hour a week), or £13.45 per hour pro rata, as we are a Voluntary Living Wage employer. The Living Wage is reviewed each year and Cardiff Council reserves the right to make changes to, or remove, the Living Wage Supplement.

Our Fleet Support Team is looking to employ a Corporate Apprentice (Level 2) Fleet Business SupportOfficer based at The CTS building in Coleridge Road Grangetown CF11 8BT, to contribute to our Service helping us to deliver all the vital functions of the Council where vehicles are needed. The Fleet Admin Team does this by ensuring maintenance records, fuel, and taxation, internal or external charges all happen smoothly and in compliance with regulations. This role may involve home working depending on requirements.

Cardiff Council delivers over 700 different services to residents of Cardiff, visitors, and businesses across the city. As a local government organisation, our customers depend on us to deliver our essential services, every day. Whether employed in a customer facing, technical, trade or support role, our employees help us to make a difference to our communities. As it is important to us that our workforce better reflects the communities we serve, and that we support our residents to overcome barriers to employment, you must live within the boundaries of Cardiff to be eligible to apply for this Corporate Apprentice role. Check your postcode here: http://ishare.cardiff.gov.uk/mycardiff.aspx

This role will involve a mix of home and office (hybrid) working

About the job

In this Corporate Apprentice (Level 2) role you will learn to:

Understand how a busy operation operates, using general office administration skills, using Microsoft Word and Excel, answering telephones, using IT, helping customers with their enquiries, and developing excellent customer service skills by telephone, email or face-to-face. The role is office based but CTS operate over all of Cardiff so there may be opportunities to visit other sites. You will receive training on our IT systems.

Full training will be provided by our Team who will help and encourage you to develop in the role and you will be encouraged to take on a variety of duties. You will receive supervision and on the job training and will have a named mentor to support you to deliver an efficient and effective service in a positive, customer-focused manner.

The Corporate Apprentice & Trainee Scheme also provides opportunities to enhance your transferrable skills to help support your career progression.

Many of our teams have moved to online and homeworking and you will be encouraged to develop the skills to support this. Where homeworking is required, you will be given the necessary equipment however, you will need to arrange your own internet connectivity (some support may be available to help with this).

The work is Monday to Friday mainly based at the CTS building and although there can be flexibility the core hours will be 09:00 to 17:00.

To support your development, you will undertake a Welsh Government Apprenticeship Framework Qualification in Digital Skills for Business at Level 2 in the role and will receive on the job training and supervision to help you deliver an efficient and effective service in a positive and customer focussed manner. You will also be supported by your manager and a named mentor who will encourage you to develop a range of transferrable skills to support your career progression.

Many of our teams work online with a mix of home and hybrid (office) working. Where homeworking is required, you will be given the necessary equipment and training, however, you will need to arrange your own internet connectivity (support may be available to help with this). If after reading the job description, you have any questions about the role please contact Cath Bevan 07759923062 or cath.bevan@cardiff.gov.uk.

What We Are Looking For From You

Our customers depend on us to keep delivering services even in the most challenging of times. We are looking for individuals who are keen to learn in the role, are interested in our work and in helping us to make a difference to our customers by delivering exceptional public services in Cardiff.

As a Corporate Apprentice, you will gain valuable experience working for Cardiff - the largest Council in Wales. Although we cannot guarantee that you will go on to secure a further role at the end of the initial contract, you will be supported and encouraged to take advantage of the many opportunities available within our organisation to help progress your career.

To be eligible to apply for this role, you must live in Cardiff and have not already gained the apprenticeship qualification (or NVQ equivalent) offered in this role at the same Level or higher. Please check your address falls within the boundaries of Cardiff here: http://ishare.cardiff.gov.uk/mycardiff.aspx

Graduates living in Cardiff are not eligible to apply for Level 2 Apprenticeship roles but may be eligible to apply for other roles, including Level 3 apprenticeships or above, provided their degree modules are different to the apprenticeship qualification content offered in the role.

If you are not eligible to apply for this role, you may be eligible for our other advertised roles. Please check our other vacancies at www.cardiff.gov.uk/jobs

Additional information

This post is not suitable for post share.

This post is temporary for 21 months if worked full time, or longer if worked part time. Most roles are based on a 37-hour week though many roles can be worked on a part time basis at a minimum of 16 hours per week for apprentice roles.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Job Category Apprentice / Trainee

Department Resources

Working Pattern/Contract Type Full Time Temporary

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