At a Glance
- Tasks: Support individuals in maintaining independence through telecare services and technology.
- Company: Join a dedicated team focused on customer service and community wellbeing.
- Benefits: Gain valuable experience in a rewarding role with opportunities for personal growth.
- Other info: Temporary position until March 2027, with potential for career advancement.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others are essential.
Independent living services and Telecare Cardiff is a vital 24/7 service dedicated to helping people maintain their independence, safety and wellbeing within their own homes. Through the provision of telecare technology, personal alarms and associated support services, we provide reassurance to customers and their families while helping individuals remain connected to the support they need. Our team is committed to delivering outstanding customer service, working collaboratively and embracing innovation to continuously improve the services we provide to some of the most vulnerable members of our communities.
We are looking for a compassionate, motivated and customer-focused Assessment and Connections Officer to join our Telecare Cardiff team. In this varied and rewarding role, you will be the first point of contact for many potential customers, responding to enquiries, assessing individual requirements and supporting people to access telecare services that enhance their independence and quality of life. You will be responsible for installing and maintaining dispersed alarm units and associated telecare equipment, carrying out assessments in customers' homes and providing clear explanations of how the equipment works.
What We Are Looking For From You
- We are looking for a caring, customer-focused individual who is passionate about helping people remain safe, independent and connected within their own homes.
- You will have excellent communication skills and be able to build positive relationships with customers, their families and partner agencies, adapting your approach to meet a range of individual needs.
- You will be confident using technology and IT systems and be comfortable learning about telecare equipment and associated products.
- As this is a varied role involving both customer-facing and administrative responsibilities, you will need strong organisational skills, attention to detail and the ability to manage competing priorities effectively.
- We are seeking someone who can work independently using their own initiative, while also being a supportive and reliable team member.
- You will be flexible, adaptable and able to respond positively to change, demonstrating a commitment to continuous improvement and delivering high standards of customer service.
- Most importantly, you will have a genuine desire to help others, taking ownership of your work and always striving to achieve the best possible outcomes for customers.
- The ability to speak Welsh or additional community languages would be welcomed, as would experience of working in a customer-focused, health, social care or technology-based environment.
Additional information
- This post is temporary until 31st March 2027.
- This post is subject to a Disclosure and Barring Service Standard check.
- This vacancy is suitable for post share.
- Applicants should be aware that visa sponsorship is not currently available within Adult Services.
- You must hold a full driving licence and have the use of a car for work purposes.
ASSESSMENT & CONNECTIONS OFFICER in Cardiff employer: Cyngor Caerdydd/Cardiff Council
Cardiff Council is an excellent employer, offering a dynamic work environment where innovation meets community impact. With a strong focus on employee development and collaboration, you will have the opportunity to lead significant projects that enhance local infrastructure while enjoying a supportive culture that values your contributions. Located in the vibrant city of Cardiff, employees benefit from a rich cultural scene and a commitment to work-life balance.
Contact Details:
Cyngor Caerdydd/Cardiff Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ASSESSMENT & CONNECTIONS OFFICER in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cyngor Caerdydd/Cardiff Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cyngor Caerdydd/Cardiff Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cyngor Caerdydd/Cardiff Council:Your cover letter is your chance to shine! Tell us why you want to work at Cyngor Caerdydd/Cardiff Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cyngor Caerdydd/Cardiff Council!
How to prepare for a job interview at Cyngor Caerdydd/Cardiff Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
