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For Companies At a Glance
- Tasks: Manage communications and support the accommodation team in a dynamic environment.
- Company: Cardiff Council's Support and Accommodation Service, dedicated to helping vulnerable individuals.
- Benefits: Full-time permanent role with opportunities for personal growth and making a real difference.
- Why this job: Join a passionate team and contribute to meaningful change in the community.
- Qualifications: Experience with diverse individuals and strong communication skills are a plus.
- Other info: Challenging yet rewarding role with a supportive work culture.
The predicted salary is between 28800 - 43200 £ per year.
Cardiff Councils Support and Accommodation Service provide accommodation, advice and support to vulnerable single people in housing need.
Our services run 24/7 365 days a year.
Since the pandemic, our service has had to make large changes and the successful candidates will contribute to the expansion of the service.
About the job
The post holder will be responsible for the administrative and general housing duties at the temporary accommodation facility and to provide administrative support to the Supported Accommodation Manager as required. An overview of the job description is set out below:-
- Managing correspondence and communications of the supported accommodation such as phone calls, e-mails and post
- Record keeping and data management
- Oversight of office inventory
- Submit timely reports as assigned
- Customer and Client interaction to maintain positive relationships with clients through effective communication and service.
What We Are Looking For From You
We are looking for dynamic, motivated and creative individuals with the ability to foster positive relationships.
This is an exciting opportunity and we are looking for a variety of people from various working backgrounds to make a real difference. Proven experience of working with people with complex behaviours and an understanding of the issues faced by homeless individuals will be an advantage.
The working environment can be challenging so the ability to remain calm under pressure will be an advantage. The role will require the successful candidate to support the management team with all aspects of the service.
Additional information
If you have any further queries about the role, please contact recruiting manager Declan Carey at: declan.carey3@cardiff.gov.uk
This post is subject to Disclosure and Barring Service Enhanced checks.
This vacancy is suitable for post share.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :
Important information you need read in order to complete your application: –
Job Category Housing
Department Housing & Communities
Working Pattern/Contract Type Full Time Permanent
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ASSISTANT SUPPORTED ACCOMODATION OFFICER employer: Cyngor Caerdydd/Cardiff Council
Contact Detail:
Cyngor Caerdydd/Cardiff Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ASSISTANT SUPPORTED ACCOMODATION OFFICER
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities and challenges mentioned in the job description. This way, when you get that interview, you can show off your knowledge and how you can contribute to the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees of Cardiff Council on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. Plus, it’s a great way to make connections!
✨Tip Number 3
Practice makes perfect! Prepare for potential interview questions by role-playing with a friend or family member. Focus on scenarios related to managing communications and supporting clients, as these are key aspects of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need to tailor your application to what Cardiff Council is looking for.
We think you need these skills to ace ASSISTANT SUPPORTED ACCOMODATION OFFICER
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role. Authenticity goes a long way!
Tailor Your Application: Make sure to customise your application for the Assistant Supported Accommodation Officer role. Highlight your relevant skills and experiences that match the job description. This shows us you’ve done your homework and are genuinely interested in the position.
Show Your Communication Skills: Since the role involves managing correspondence and client interactions, it’s crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Follow the Guidelines: Remember, we don’t accept CVs, so focus on the supporting information section of your application. Make sure to read all the important info on our website to ensure you’re providing everything we need to see. It’ll help your application stand out!
How to prepare for a job interview at Cyngor Caerdydd/Cardiff Council
✨Know the Service Inside Out
Before your interview, make sure you understand Cardiff Council's Support and Accommodation Service. Familiarise yourself with their mission, the changes they've made since the pandemic, and how your role as an Assistant Supported Accommodation Officer fits into their goals.
✨Showcase Your Communication Skills
Since the role involves managing correspondence and client interactions, be prepared to demonstrate your communication skills. Think of examples where you've effectively communicated with clients or colleagues, especially in challenging situations.
✨Highlight Relevant Experience
If you have experience working with vulnerable individuals or in a similar administrative role, make sure to highlight this during your interview. Discuss specific instances where you've dealt with complex behaviours or maintained calm under pressure.
✨Prepare Questions for the Interviewer
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, challenges faced by the service, or how success is measured in this role. This shows your genuine interest and helps you assess if the job is right for you.
