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- Tasks: Join a dynamic team managing invoices and payments for council services.
- Company: Be part of the Income Recovery Team at County Hall, serving the community.
- Benefits: Enjoy occasional remote work options and a supportive team environment.
- Why this job: Gain valuable experience in finance while making a positive impact on your community.
- Qualifications: GCSEs in five subjects, strong IT skills, and supervisory experience required.
- Other info: Office-based role with flexible tasks and opportunities for job sharing.
The predicted salary is between 30000 - 42000 £ per year.
An opportunity has arisen for a committed individual with supervisory experience to join the Income Recovery Team, based at County Hall. The team are responsible for the issue, administration and collection of invoices raised by various Council Service Areas for a wide range of council services and charges. The team is busy, as it provides a service to customers and Council Service Areas.
About the job
The successful applicant will join a small busy Team based at County Hall and will work closely with a range of Service Areas across the Council. Service Areas raise invoices for customers who incur charges for various council services.
Duties will include but are not limited to the allocation of daily work to the team, monitoring the completion of tasks to ensure that deadlines are met, interrogation of the SAP system for a range of invoice queries, approving adjustments, handling incoming calls from the public and Council wide service areas, processing payments and negotiation of payment arrangements.
As a senior member of the team, responsibilities will also include attendance at meetings with Service Areas to discuss outstanding invoices and aged debt, and working with Recovery Officers on the production of debt reports from SAP for Service Areas and Senior Management.
What We Are Looking For From You
You will be a highly motivated individual educated to GCSE standard in five or more subjects who is able to work under pressure as the post requires daily deadlines to be met. In addition, records must be monitored and maintained, therefore good IT skills are essential.
The position involves daily telephone contact with members of the public; therefore, it is essential that you can demonstrate confident and assertive communication skills, therefore strong negotiation skills are desirable.
You should have experience of working in a busy office environment and experience of SAP ECC. You should have the ability to work as part of a team and be able to follow complex procedures.
You should also have supervisory experience and experience of dealing with the public and handling incoming calls, and you should demonstrate a flexible approach to work as the duties are many and varied and workloads are high.
To undertake this role, you will need to demonstrate:
- The ability to produce accurate work
- Clear verbal and written communication skills
- Excellent customer care skills
- Proven organisational skills
- A flexible approach to working in a team setting
A flexible approach to work is essential due to the variation of tasks and numerous deadlines and targets that must be maintained.
Additional information
This post is office based at County Hall with occasional opportunities for working at home.
The vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
For an informal discussion, after reading the job description/person specification, please contact Joe Norman / Sonia Marshall / Emma O’Hanlon/ Fiona Williams on (029) 2087 1280.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :
Important information you need read in order to complete your application:-
Job Category Finance / Revenues / Benefits
Department Resources
Working Pattern/Contract Type Full Time Permanent
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ASSISTANT ACCOUNTS RECEIVABLE MANAGER employer: Cyngor Caerdydd/Cardiff Council
Contact Detail:
Cyngor Caerdydd/Cardiff Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ASSISTANT ACCOUNTS RECEIVABLE MANAGER
✨Tip Number 1
Familiarise yourself with the SAP system, as it's a key part of the role. If you have experience using it, be ready to discuss specific instances where you've successfully navigated the system to resolve invoice queries or manage payments.
✨Tip Number 2
Brush up on your negotiation skills. Since the role involves handling payment arrangements and discussions about outstanding invoices, think of examples from your past where you've effectively negotiated outcomes, especially in a busy office environment.
✨Tip Number 3
Prepare to demonstrate your organisational skills. The job requires managing multiple deadlines and tasks, so consider how you can showcase your ability to prioritise work and ensure that all tasks are completed accurately and on time.
✨Tip Number 4
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to prepare for potential scenarios where you would need to handle calls from the public or service areas, showcasing your customer care skills.
We think you need these skills to ace ASSISTANT ACCOUNTS RECEIVABLE MANAGER
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Highlight key skills such as supervisory experience, communication skills, and familiarity with SAP ECC that you possess.
Tailor Your Supporting Information: In the supporting information section, specifically address how your experience aligns with the duties mentioned, such as handling invoices, monitoring tasks, and customer service. Use examples from your past roles to demonstrate your capabilities.
Showcase Your IT Skills: Since good IT skills are essential for this role, mention any relevant software experience, particularly with SAP or similar systems. Provide specific examples of how you've used technology to improve processes or manage workloads.
Communicate Clearly: Ensure your application is well-structured and free of errors. Use clear and concise language to convey your points. Remember, strong verbal and written communication skills are crucial for this position.
How to prepare for a job interview at Cyngor Caerdydd/Cardiff Council
✨Showcase Your Supervisory Experience
Make sure to highlight your previous supervisory roles during the interview. Discuss specific examples of how you've allocated tasks, monitored team performance, and ensured deadlines were met. This will demonstrate your capability to lead the Income Recovery Team effectively.
✨Demonstrate Strong Communication Skills
Since the role involves daily contact with the public and various service areas, it's crucial to showcase your confident and assertive communication skills. Prepare to discuss scenarios where you successfully handled difficult conversations or negotiations.
✨Familiarise Yourself with SAP
As experience with SAP ECC is essential for this position, ensure you are well-versed in its functionalities. Be ready to discuss how you've used SAP in past roles, particularly in relation to invoice queries and debt reporting.
✨Emphasise Your Organisational Skills
Given the busy nature of the role, it's important to convey your organisational abilities. Share examples of how you've managed multiple tasks and deadlines in a fast-paced environment, showcasing your flexibility and ability to prioritise effectively.
