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For Companies At a Glance
- Tasks: Provide user support and maintain GBAS systems for optimal performance.
- Company: Join a dynamic team focused on system stability and compliance.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Why this job: Be part of a crucial role that ensures system efficiency and user satisfaction.
- Qualifications: Experience in application support and strong troubleshooting skills required.
- Other info: Great chance to grow your career in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
The Product Support role is responsible for providing front-end user and administrative support for GBAS systems. This position focuses on system maintenance, permissions management, file validation, deployment coordination, and operational support to ensure system stability, performance, and compliance across multiple environments.
Responsibilities
- Provide front-end user and administrative support for GBAS systems.
- Perform permission maintenance and auditing across all environments.
- Validate, test, remediate, and generate letter files including PendLetter, Elig, and COBRA files.
- Monitor and manage ticket queues, complete requests, and provide issue resolution support.
- Coordinate and support development deployments and consulting activities.
- Perform backup tape validation and support backup-related tasks.
- Maintain vendor relationships.
- Conduct monthly maintenance activities including data file loading, optimization, and data purging.
- Perform OpenVMS-related administrative and support tasks as required.
- Validate completion of system processing and data outputs.
- Monitor and maintain sufficient disk space for daily operations and maintenance activities.
- Create, monitor, and maintain automated system jobs to enhance performance and efficiency.
- Perform quarterly audits, permission reviews, backup refresh tests, and system refresh activities.
- Support lower environment refreshes as needed.
Requirements / Must Have
- Experience providing application or system support in an enterprise environment.
- Experience with permissions management and system auditing.
- Experience with file validation, system monitoring, and operational support activities.
- Ability to troubleshoot issues and provide timely resolutions.
Experience
- Experience supporting production, test, and training environments.
- Experience working with system deployments, maintenance cycles, and operational support tasks.
Skills
- System administration and operational support.
- Ticket queue management and issue resolution.
- File validation and data maintenance.
- Permissions management and auditing.
- Monitoring and performance optimization.
- Strong organizational and communication skills.
Qualification And Education
- Relevant technical or administrative experience supporting enterprise systems.
Product Support in Richmond employer: Cynet systems Inc
Contact Detail:
Cynet systems Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support in Richmond
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to product support. Think about your past experiences and how they relate to the responsibilities listed in the job description. We want you to shine when it’s your turn to talk!
✨Tip Number 3
Showcase your skills! If you’ve got experience with system administration or ticket queue management, make sure to highlight that in conversations. We want to see how you can bring value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Product Support in Richmond
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with system support and permissions management. We want to see how your skills match the Product Support role, so don’t hold back!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled issues in the past. We love candidates who can demonstrate their problem-solving abilities, especially in an enterprise environment like ours.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points for your skills and experiences to make it easy for us to see what you bring to the table. Clarity is key!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cynet systems Inc
✨Know Your Systems
Make sure you brush up on your knowledge of GBAS systems and similar platforms. Familiarise yourself with the key functionalities, especially around permissions management and file validation. This will show that you're not just a candidate, but someone who understands the technical landscape.
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific examples where you've successfully troubleshot issues in an enterprise environment. Think about times when you resolved ticket queue problems or managed operational support tasks. Being able to articulate these experiences will demonstrate your problem-solving abilities.
✨Highlight Your Organisational Skills
Since the role involves managing multiple environments and maintaining vendor relationships, be ready to talk about how you stay organised. Share strategies you use for monitoring system performance and conducting audits. This will help the interviewers see how you can keep everything running smoothly.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's approach to system maintenance and user support. Inquire about their current challenges or upcoming projects related to GBAS systems. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
