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- Tasks: Manage renewals from start to finish, ensuring smooth progress and clear communication.
- Company: Cynet, a leader in threat detection and response with a focus on security.
- Benefits: Competitive salary, professional growth, and a supportive team environment.
- Why this job: Join a mission-driven company and make a real impact in cybersecurity.
- Qualifications: Experience in renewals management and strong communication skills required.
- Other info: Dynamic role with opportunities for career advancement in a fast-paced industry.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Renewals Manager to own and drive the renewal experience for Cynet customers and partners. This role is responsible for ensuring renewals are executed on time, with clear visibility, and with strong internal alignment, while delivering a consistent and professional renewal experience. The Renewals Manager works closely with Customer Success, Sales, and Finance, acting as the operational owner of renewals and a point of escalation when needed. This is a renewals execution role, not a new business sales role.
What will you do
- You will manage renewals end-to-end, ensuring they progress smoothly from early engagement through closure.
- You will coordinate communication, identify and surface risks early, and maintain momentum throughout the renewal cycle.
- You will maintain clear and up-to-date visibility into renewal status and forecasts, ensuring activity and changes are accurately reflected in Salesforce. Strong operational discipline and follow-through are critical in this role.
- You will lead renewal-related communication with partners and customers, working in close alignment with Customer Success Managers to ensure consistent messaging and expectations.
- You will support renewal commercials in line with internal policy, including auto-renewal, adjustments such as downsell or uplift, and manage quoting and proposals through Salesforce.
- Where applicable, you will collaborate with Sales on upsell opportunities connected to renewals.
- You will work cross-functionally to resolve issues, manage escalations, and support collections or suspension processes when required, ensuring renewals are handled efficiently and professionally.
Requirements
- Proven experience in renewals management or a similar customer-facing role.
- Experience working in a subscription-based SaaS environment.
- Experience working with partners or channel-driven models.
- Experience with Managed Security Service Providers (MSSP) is an advantage.
- Strong working knowledge of Salesforce for tracking, quoting, and renewal management.
Skills & Profile
- High level of proficiency in English – mandatory.
- Fluent Italian – mandatory.
- Proficiency in additional languages is an advantage.
- Excellent communication and negotiation skills.
- Strong organizational skills and attention to detail.
- Ability to work independently as well as part of a team.
- Proactive, accountable, and execution-focused mindset.
About Us
Cynet is a leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI-powered, unified platform that autonomously detects, protects, and responds to threats - backed by 24×7 security experts. With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.
Renewals Manager in London employer: Cynet Security
Contact Detail:
Cynet Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Cynet or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to renewals management. Think about how you can showcase your experience with Salesforce and your ability to handle customer relationships effectively.
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and apply directly. Sometimes, being proactive can put you ahead of the competition and show your genuine interest in the role.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a great way to reiterate your enthusiasm for the Renewals Manager position and remind them why you’re the perfect fit!
We think you need these skills to ace Renewals Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Renewals Manager role. Highlight your experience in renewals management and any relevant SaaS background. We want to see how your skills align with our mission at Cynet!
Showcase Your Communication Skills: Since this role involves a lot of communication with customers and partners, emphasise your excellent communication and negotiation skills. Share examples of how you've successfully managed relationships in the past – we love a good story!
Be Detail-Oriented: Attention to detail is key in renewals management. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Cynet!
How to prepare for a job interview at Cynet Security
✨Know Your Renewals Inside Out
Make sure you understand the entire renewal process, from early engagement to closure. Familiarise yourself with common challenges and how to address them, as well as the tools like Salesforce that will be crucial in your role.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with customers and partners, practice articulating your thoughts clearly. Prepare examples of how you've successfully managed communications in past roles, especially in a SaaS environment.
✨Demonstrate Operational Discipline
Be ready to discuss how you maintain visibility into renewal statuses and forecasts. Highlight your organisational skills and attention to detail by sharing specific instances where your follow-through made a difference in a project.
✨Prepare for Cross-Functional Collaboration
Think about times when you've worked with different teams, like Sales or Customer Success. Be prepared to explain how you resolved issues and managed escalations, showcasing your ability to work effectively across departments.