At a Glance
- Tasks: Shape the future of mortgage banking by improving customer journeys and operational processes.
- Company: Join Cynergy Bank, a human digital bank focused on innovation and customer experience.
- Benefits: Earn up to £80,000 pro rata, enjoy hybrid working, and access comprehensive benefits.
- Other info: Opportunity for career growth in a supportive and flexible work environment.
- Why this job: Make a real impact in mortgage transformation while working with a collaborative team.
- Qualifications: Significant experience in UK regulated mortgages and strong analytical skills required.
The predicted salary is between 80000 - 80000 £ per year.
Up to £80,000 per annum (pro rata) + benefits. Initial 6-Month Fixed Term Contract with Potential to Extend.
Join us as a Mortgage Business Analyst and play a key role in delivering strategic change across our regulated mortgage proposition. Working across the full mortgage lifecycle, you'll help improve customer journeys, enhance operational processes and support business-critical transformation initiatives that deliver better outcomes for customers and colleagues.
What’s the Opportunity?
This is an initial 6-month fixed-term contract with the potential for extension as we continue to invest in our mortgage transformation agenda. We are seeking an experienced Business Analyst with deep expertise in UK regulated residential mortgages. This is not a generic Business Analyst role. To be successful, you must have significant experience working within a UK mortgage lender, building society or mortgage servicing environment and possess a strong understanding of the end-to-end mortgage lifecycle.
Working across Sales, Underwriting, Operations, Credit Risk, Compliance and Technology, you will act as the mortgage subject matter expert, helping define and deliver improvements across customer journeys, operational processes and regulatory change initiatives. Your work will span the full mortgage lifecycle, from enquiry and application through underwriting, completion, servicing, product transfers and redemption, ensuring solutions deliver excellent customer outcomes while meeting regulatory expectations.
Where You Will Work
You will enjoy hybrid working, with 3 days in our London office and 2 days from home.
Why Join Us?
- Impact: Play a leading role in shaping and enhancing our regulated mortgage proposition.
- Transformation: Influence meaningful change across mortgage customer journeys and operational processes.
- Growth: Join a collaborative environment that values expertise, innovation and continuous improvement.
- Flexibility: Benefit from our hybrid working model and supportive culture.
- Reward: Competitive salary of £80,000 per annum (pro rata) plus a comprehensive benefits package.
How You Will Make an Impact
- Act as the subject matter expert for mortgage customer journeys and regulated mortgage processes.
- Analyse, document and improve current and future-state processes across the end-to-end mortgage lifecycle.
- Partner with business and technology stakeholders to define business requirements and effective change solutions.
- Support mortgage transformation, remediation and regulatory change initiatives.
- Ensure solutions align with FCA requirements, Consumer Duty expectations and internal mortgage policies.
- Produce high-quality business requirements, process maps, user stories and acceptance criteria.
- Support UAT, implementation activities and post-go-live readiness.
- Identify opportunities to improve customer outcomes, operational efficiency and risk management.
What You Will Bring
Essential
- Significant Business Analyst experience within a UK regulated mortgage environment.
- Strong understanding of the complete residential mortgage lifecycle, including mortgage origination, application processing, underwriting, offer and completion, servicing, product transfers and redemptions.
- Experience delivering change initiatives within a mortgage lender, building society or mortgage servicing organisation.
- Strong knowledge of FCA mortgage regulation, MCOB requirements and Consumer Duty.
- Experience mapping, analysing and improving mortgage customer journeys.
- Proven ability to manage stakeholders across Operations, Risk, Compliance, Technology and Front Office teams.
- Strong requirements gathering, business process mapping and business analysis skills.
Desirable
- Experience supporting mortgage transformation, remediation or regulatory programmes.
- Experience working with mortgage origination or servicing platforms.
- BCS, IIBA or equivalent Business Analysis qualification.
Important
This role requires significant experience within a UK regulated mortgage lender, building society or mortgage servicing organisation. We are specifically seeking a Business Analyst with substantial hands-on mortgage expertise and a strong understanding of the end-to-end residential mortgage lifecycle. Applicants without direct UK regulated mortgage experience are unlikely to be suitable for this position.
How We Will Support You
Alongside a competitive salary of £80,000 per annum (pro rata), you'll have access to a range of benefits and wellbeing initiatives, annual leave, pension contributions, hybrid working, and learning and development opportunities. Plus, a range of additional benefits designed to support you both personally and professionally.
Who Are We?
Cynergy Bank is the UK's human digital bank, combining personal service with smart technology to support ambitious individuals and businesses. We are committed to delivering exceptional customer experiences, innovative solutions and sustainable growth, all underpinned by our values of putting the customer first, risk front and centre, innovation, inclusion and doing the right thing.
This advert covers the main responsibilities and requirements of the role. A full job description will be shared with shortlisted candidates. At Cynergy Bank, we use anonymous screening at the first stage of recruitment, ensuring every application is reviewed fairly, based on skills and experience alone. Apply now and help shape the future of mortgage banking at Cynergy Bank.
Mortgage Business Analyst (6-Month FTC) in London employer: Cynergy Bank
At Cynergy Bank, we pride ourselves on being an exceptional employer that values impact, transformation, and growth. As a Mortgage Business Analyst, you'll enjoy a collaborative work culture that encourages innovation and continuous improvement, alongside a competitive salary and comprehensive benefits package. With our hybrid working model, you can balance your professional and personal life while playing a key role in shaping the future of mortgage banking in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Mortgage Business Analyst (6-Month FTC) in London
✨Join Financial Networking Events
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✨Connect with Alumni from Your Uni
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We think you need these skills to ace Mortgage Business Analyst (6-Month FTC) in London
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Cynergy Bank will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Cynergy Bank. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Cynergy Bank confidence in your short-term commitment to the role.
How to prepare for a job interview at Cynergy Bank
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Cynergy Bank.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Cynergy Bank that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
