At a Glance
- Tasks: Lead the Operational Resilience Framework and ensure compliance with regulatory expectations.
- Company: Join Cynergy Bank, a human digital bank focused on personalised service and innovation.
- Benefits: Enjoy 28 days leave, hybrid working, and a competitive salary package.
- Other info: Be part of a diverse team dedicated to exceptional customer experiences.
- Why this job: Make a real impact on banking resilience while collaborating with senior stakeholders.
- Qualifications: Experience in Operational Resilience or Risk Management within UK banking is essential.
The predicted salary is between 80000 - 100000 £ per year.
Cynergy Bank was established in 2018 by entrepreneurs to serve the needs of business owners, property entrepreneurs and family businesses. We have a strong track record supporting businesses that want to scale up and provide over £3bn lending to scaling businesses across the UK, we also offer retail deposits to UK savers. Our vision is to provide a truly personalised service that is delivered through face-to-face relationships and enhanced by the latest technology.
Shape the future of Operational Resilience at Cynergy Bank. Join us as Head of Operational Resilience and play a critical role in strengthening how the Bank prevents, adapts to, responds to and recovers from disruption. You’ll lead the development and embedding of our Operational Resilience Framework within the First Line, ensuring our Important Business Services (IBS) remain resilient and compliant with regulatory expectations.
This is a high-impact role at the centre of the Bank’s resilience agenda. You will own the Operational Resilience programme, working closely with Risk, Technology, Outsourcing and Business Service Owners to embed strong governance, deliver scenario testing and lead the annual self-assessment presented to Executive and Board committees. Your work will directly influence the Bank’s ability to meet FCA/PRA expectations and strengthen its control environment.
Where you will work: Hybrid working: 3 days in our London office, 2 days from home.
Why join us?
- Impact: Lead and embed the Bank’s Operational Resilience Framework across critical services.
- Exposure: Work directly with senior stakeholders and committees across the Bank.
- Flexibility: Hybrid model supporting balance and productivity.
- Reward: Competitive package aligned to seniority and impact.
How you will make an impact:
- Lead and maintain the Operational Resilience Framework within the First Line.
- Own the annual Operational Resilience programme, including Board-level self-assessment.
- Identify, map and maintain Important Business Services and critical dependencies.
- Facilitate scenario testing and resilience assessments, ensuring clear outcomes and follow-up.
- Define and review impact tolerances with Risk and Business stakeholders.
- Drive remediation and continuous improvement in resilience and control maturity.
- Ensure alignment with FCA/PRA requirements and internal risk frameworks.
- Maintain high-quality documentation to support governance, audit and regulatory oversight.
- Build strong cross-functional relationships across Risk, Technology and Business teams.
- Identify opportunities to improve efficiency and maturity across resilience processes.
What you will bring:
- Experience in Operational Resilience, Risk Management or similar within UK banking.
- Strong understanding of FCA/PRA Operational Resilience requirements.
- Experience in scenario testing, impact tolerance setting and dependency mapping.
- Knowledge of enterprise risk frameworks and control environments.
- Strong analytical skills with the ability to identify risks and improvement opportunities.
- Confident communicator, able to engage senior stakeholders and facilitate workshops.
- Organised, proactive and delivery-focused.
- Collaborative approach, comfortable working across multiple teams.
How we will support you:
- Holiday: 28 days annual leave + public holidays + birthday leave.
- Bonus: Up to 30% profit share (subject to scheme rules).
- Pension: 5% employer / 4% employee contribution (from month 4).
- Life cover: 4x base salary (from day one).
- Income protection: Group income protection (from day one).
- Private medical: Single cover after probation (or option to take a health cash plan).
- Hybrid working: 3 days office / 2 days home.
Additional benefits include:
- Holiday purchase scheme.
- Electric vehicle scheme.
- Education and professional development support.
- Employee Assistance Programme (EAP).
- Cycle to Work scheme.
- Season ticket loan.
- Lifestyle discounts and wellbeing support.
- Enhanced family-friendly policies.
Who Are We? Cynergy Bank is the UK’s human digital bank, combining personal service with smart technology to help ambitious businesses and individuals achieve their goals. We know that professional and personal lives often overlap, so our mission is to support customers in all their interdependent banking needs. Since 2018, we have lent over £4bn to scaling businesses and partnered with leading firms to deliver the future of banking. Named Bank of the Year 2025 by MoneyAge, we are recognised for our commitment to customers, innovation, and tailored solutions. This award reflects our team’s dedication to delivering exceptional banking experiences, powered by cutting-edge technology. Our values shape everything we do: Putting the customer first, Risk front and centre, Opportunity, empowerment and innovation, United team inclusive and diverse, and Doing the right thing. These principles guide our decisions, drive our culture, and ensure the best outcomes for our customers and colleagues.
This advert covers the main responsibilities and requirements. A full job description will be shared with shortlisted candidates. If you don’t meet every requirement, we still encourage you to apply as we value potential as much as experience. At Cynergy Bank, we use anonymous screening at the first stage of recruitment, ensuring every application is reviewed fairly, based on skills and experience alone. Please note, we may close the advert early if we receive a high volume of applications. Apply now to help shape the future of human digital banking at Cynergy Bank.
Head of Operational Resilience in London employer: Cynergy Bank
Cynergy Bank is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive benefits package including 28 days of annual leave, a generous profit-sharing bonus, and comprehensive health coverage. With a hybrid working model that promotes work-life balance, employees are empowered to thrive in a collaborative and innovative environment, making a meaningful impact on the future of banking while working closely with senior stakeholders in a dynamic London setting.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operational Resilience in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector, especially those who might know someone at Cynergy Bank. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Cynergy Bank's values and recent projects. Show us you’re not just another candidate; demonstrate how your experience aligns with our mission of supporting businesses and innovation.
✨Tip Number 3
Practice your scenario testing discussions! Be ready to share examples of how you've handled operational resilience challenges in the past. We want to see your analytical skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re genuinely interested in joining our team at Cynergy Bank.
We think you need these skills to ace Head of Operational Resilience in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Operational Resilience and Risk Management. We want to see how your skills align with our needs at Cynergy Bank!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve made an impact in previous roles. We love to see quantifiable results that demonstrate your ability to lead and improve resilience frameworks.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Cynergy Bank!
How to prepare for a job interview at Cynergy Bank
✨Know Your Stuff
Make sure you have a solid understanding of Operational Resilience and the specific FCA/PRA requirements. Brush up on your knowledge about scenario testing and impact tolerance setting, as these are crucial for the role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Experience
Prepare to share specific examples from your past roles that demonstrate your experience in Risk Management or Operational Resilience. Highlight any successful projects where you led governance or facilitated assessments, as this will illustrate your capability to handle the responsibilities of the Head of Operational Resilience.
✨Engage with Stakeholders
Since this role involves working closely with senior stakeholders, practice how you would communicate and engage with them. Think about how you can convey complex information clearly and effectively. You might even want to prepare a few questions to ask them during the interview to show your interest and initiative.
✨Emphasise Collaboration
Cynergy Bank values a collaborative approach, so be ready to discuss how you've worked across multiple teams in the past. Share examples of how you’ve built strong relationships and driven improvements in resilience processes. This will demonstrate that you can thrive in their team-oriented environment.
