At a Glance
- Tasks: Lead and improve operations in our Relationship Management Team to enhance client experiences.
- Company: Join Cynergy Bank, the UK's innovative human digital bank.
- Benefits: Competitive salary, bonus opportunities, hybrid working, and generous leave.
- Other info: Dynamic role with excellent career development and work-life balance.
- Why this job: Make a real impact on client relationships and business growth.
- Qualifications: Experience in banking operations and strong leadership skills required.
The predicted salary is between 90000 - 100000 £ per year.
Shape the future of relationship banking at Cynergy Bank. Join us as an Operations & Change Manager in our Relationship Management Team and play a critical role in how we grow, manage and deepen relationships with our existing clients, helping ambitious businesses unlock their full potential through our human digital banking model.
What’s the opportunity? This is a high-impact role at the heart of our Relationship Management Team (RMT), owning the operational engine that underpins how we manage and grow our client base. You will lead a team responsible for core lending and relationship processes, while also shaping and delivering change that improves how RMT operates. As a core member of the RMT Leadership Team and deputy to the Executive Director, you will influence how the function evolves, ensuring it remains efficient, scalable and aligned to both client needs and regulatory expectations.
Where You will Work: You will enjoy hybrid working, with 3 days in our London office and 2 days from home.
Why Join Us?
- Impact: Own and improve the operational backbone of a key revenue-generating business area, directly influencing client outcomes and growth.
- Growth: A leadership role with exposure to senior stakeholders across the Bank, offering both operational and strategic development.
- Flexibility: A culture that values work-life balance, supported by our hybrid working model.
- Rewards: A highly competitive package with a strong bonus opportunity and meaningful benefits aligned to your experience and impact.
How You Will Make An Impact:
- Lead the operational delivery of core RMT processes, ensuring efficiency, control and consistency.
- Manage and develop a team of Associate Bankers, driving performance, capability and a high-performing culture.
- Identify and implement process improvements that enhance productivity, quality and client experience.
- Partner with Technology and Change teams to shape and deliver system and workflow enhancements.
- Influence and align stakeholders across Credit, Risk, Product and Operations to ensure outcomes support both business delivery and regulatory requirements.
What You Will Bring:
- Experience leading an operational or service delivery team within a bank or financial institution.
- Strong understanding of lending or relationship banking processes and controls.
- Proven ability to improve processes and deliver change in a live operational environment.
- Confidence influencing stakeholders across multiple functions and levels.
- A pragmatic, delivery-focused mindset with strong attention to detail and risk awareness.
How We Will Support You:
- A competitive salary of up to £100,000, depending on experience.
- Annual performance-related bonus opportunity of up to 30% of base salary.
- 28 days’ annual leave, plus public holidays and your birthday off.
- Workplace pension with 5% employer contribution and 4% employee contribution.
- Healthcare, life assurance and income protection.
- Hybrid working (3 days office, 2 from home).
- Ongoing training and development opportunities.
- Additional lifestyle, wellbeing and recognition benefits.
Who Are We? Cynergy Bank is the UK’s human digital bank—combining personal service with smart technology to support ambitious individuals and businesses. Through our Relationship Management Team, we focus on growing existing client relationships, supporting businesses with lending, deposits, current accounts and broader banking services as they scale. Named Bank of the Year 2025 by MoneyAge, we are recognised for our commitment to innovation, customer experience and tailored solutions.
At this time, we are unable to provide visa sponsorship for this role. If you don’t meet every requirement, we still encourage you to apply—we value potential as much as experience.
Cynergy Bank was established in 2018 by entrepreneurs to serve the needs of business owners, property entrepreneurs and family businesses. We have a strong track record supporting businesses that want to scale up and provide over £3bn lending to scaling businesses across the UK, we also offer retail deposits to UK savers. Our vision is to provide a truly personalised service that is delivered through face-to-face relationships and enhanced by the latest technology.
Business Delivery Manager in London employer: Cynergy Bank
At Cynergy Bank, we pride ourselves on being an excellent employer, offering a dynamic work culture that values flexibility and work-life balance through our hybrid working model. As a Business Delivery Manager, you will have the opportunity to lead a high-performing team while directly influencing client outcomes and growth, supported by competitive rewards and ongoing professional development. Join us in shaping the future of relationship banking, where your contributions will be recognised and valued in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Business Delivery Manager in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Cynergy Bank. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Business Delivery Manager in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Cynergy Bank.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Cynergy Bank's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Cynergy Bank
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Cynergy Bank.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Cynergy Bank will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Cynergy Bank employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
