At a Glance
- Tasks: Lead operations and enhance client relationships in a dynamic banking environment.
- Company: Join Cynergy Bank, the UK's innovative human digital bank.
- Benefits: Competitive salary, bonus opportunities, hybrid working, and generous leave.
- Other info: Embrace a culture of flexibility and continuous development.
- Why this job: Make a real impact on client outcomes and business growth.
- Qualifications: Experience in banking operations and strong leadership skills.
The predicted salary is between 90000 - 100000 £ per year.
Shape the future of relationship banking at Cynergy Bank. Join us as an Operations & Change Manager in our Relationship Management Team and play a critical role in how we grow, manage and deepen relationships with our existing clients, helping ambitious businesses unlock their full potential through our human digital banking model.
What’s the opportunity? This is a high-impact role at the heart of our Relationship Management Team (RMT), owning the operational engine that underpins how we manage and grow our client base. You will lead a team responsible for core lending and relationship processes, while also shaping and delivering change that improves how RMT operates. As a core member of the RMT Leadership Team and deputy to the Executive Director, you will influence how the function evolves, ensuring it remains efficient, scalable and aligned to both client needs and regulatory expectations.
Where You will Work: You will enjoy hybrid working, with 3 days in our London office and 2 days from home.
Why Join Us?
- Impact: Own and improve the operational backbone of a key revenue-generating business area, directly influencing client outcomes and growth.
- Growth: A leadership role with exposure to senior stakeholders across the Bank, offering both operational and strategic development.
- Flexibility: A culture that values work-life balance, supported by our hybrid working model.
- Rewards: A highly competitive package with a strong bonus opportunity and meaningful benefits aligned to your experience and impact.
How You Will Make An Impact:
- Lead the operational delivery of core RMT processes, ensuring efficiency, control and consistency.
- Manage and develop a team of Associate Bankers, driving performance, capability and a high-performing culture.
- Identify and implement process improvements that enhance productivity, quality and client experience.
- Partner with Technology and Change teams to shape and deliver system and workflow enhancements.
- Influence and align stakeholders across Credit, Risk, Product and Operations to ensure outcomes support both business delivery and regulatory requirements.
What You Will Bring:
- Experience leading an operational or service delivery team within a bank or financial institution.
- Strong understanding of lending or relationship banking processes and controls.
- Proven ability to improve processes and deliver change in a live operational environment.
- Confidence influencing stakeholders across multiple functions and levels.
- A pragmatic, delivery-focused mindset with strong attention to detail and risk awareness.
How We Will Support You:
- A competitive salary of up to £100,000, depending on experience.
- Annual performance-related bonus opportunity of up to 30% of base salary.
- 28 days’ annual leave, plus public holidays and your birthday off.
- Workplace pension with 5% employer contribution and 4% employee contribution.
- Healthcare, life assurance and income protection.
- Hybrid working (3 days office, 2 from home).
- Ongoing training and development opportunities.
- Additional lifestyle, wellbeing and recognition benefits.
Who Are We? Cynergy Bank is the UK’s human digital bank—combining personal service with smart technology to support ambitious individuals and businesses. Through our Relationship Management Team, we focus on growing existing client relationships, supporting businesses with lending, deposits, current accounts and broader banking services as they scale. Named Bank of the Year 2025 by MoneyAge, we are recognised for our commitment to innovation, customer experience and tailored solutions.
At this time, we are unable to provide visa sponsorship for this role. If you don’t meet every requirement, we still encourage you to apply—we value potential as much as experience.
Cynergy Bank was established in 2018 by entrepreneurs to serve the needs of business owners, property entrepreneurs and family businesses. We have a strong track record supporting businesses that want to scale up and provide over £3bn lending to scaling businesses across the UK, we also offer retail deposits to UK savers. Our vision is to provide a truly personalised service that is delivered through face-to-face relationships and enhanced by the latest technology.
Business Delivery Manager employer: Cynergy Bank
At Cynergy Bank, we pride ourselves on being an excellent employer that fosters a culture of growth and flexibility. As a Business Delivery Manager, you will have the opportunity to lead a high-performing team in a dynamic environment, with access to ongoing training and development, competitive rewards, and a strong emphasis on work-life balance through our hybrid working model. Join us in shaping the future of relationship banking while making a meaningful impact on our clients' success.
