At a Glance
- Tasks: Lead the Operational Resilience programme and strengthen the Bank's response to disruptions.
- Company: Join Cynergy Bank, the UK's human digital bank focused on innovation and customer service.
- Benefits: Enjoy 28 days leave, hybrid working, and a competitive salary with bonuses.
- Other info: Dynamic work environment with opportunities for professional development and personal growth.
- Why this job: Make a real impact on banking resilience while collaborating with senior stakeholders.
- Qualifications: Experience in Operational Resilience or Risk Management within UK banking is essential.
The predicted salary is between 80000 - 100000 £ per year.
Shape the future of Operational Resilience at Cynergy Bank. Join us as Head of Operational Resilience and play a critical role in strengthening how the Bank prevents, adapts to, responds to and recovers from disruption. You’ll lead the development and embedding of our Operational Resilience Framework within the First Line, ensuring our Important Business Services (IBS) remain resilient and compliant with regulatory expectations.
This is a high-impact role at the centre of the Bank’s resilience agenda. You will own the Operational Resilience programme, working closely with Risk, Technology, Outsourcing and Business Service Owners to embed strong governance, deliver scenario testing and lead the annual self-assessment presented to Executive and Board committees. Your work will directly influence the Bank’s ability to meet FCA/PRA expectations and strengthen its control environment.
Where you will work: 3 days in our London office, 2 days from home.
Why join us?
- Impact: Lead and embed the Bank’s Operational Resilience Framework across critical services.
- Exposure: Work directly with senior stakeholders and committees across the Bank.
- Flexibility: Hybrid model supporting balance and productivity.
- Reward: Competitive package aligned to seniority and impact.
How you will make an impact:
- Lead and maintain the Operational Resilience Framework within the First Line.
- Own the annual Operational Resilience programme, including Board-level self-assessment.
- Identify, map and maintain Important Business Services and critical dependencies.
- Facilitate scenario testing and resilience assessments, ensuring clear outcomes and follow-up.
- Define and review impact tolerances with Risk and Business stakeholders.
- Drive remediation and continuous improvement in resilience and control maturity.
- Ensure alignment with FCA/PRA requirements and internal risk frameworks.
- Maintain high-quality documentation to support governance, audit and regulatory oversight.
- Build strong cross-functional relationships across Risk, Technology and Business teams.
- Identify opportunities to improve efficiency and maturity across resilience processes.
What you will bring:
- Experience in Operational Resilience, Risk Management or similar within UK banking.
- Strong understanding of FCA/PRA Operational Resilience requirements.
- Experience in scenario testing, impact tolerance setting and dependency mapping.
- Knowledge of enterprise risk frameworks and control environments.
- Strong analytical skills with the ability to identify risks and improvement opportunities.
- Confident communicator, able to engage senior stakeholders and facilitate workshops.
- Organised, proactive and delivery-focused.
- Collaborative approach, comfortable working across multiple teams.
How we will support you:
- Holiday: 28 days annual leave + public holidays + birthday leave.
- Bonus: Up to 30% profit share (subject to scheme rules).
- Pension: 5% employer / 4% employee contribution (from month 4).
- Life cover: 4x base salary (from day one).
- Income protection: Group income protection (from day one).
- Private medical: Single cover after probation (or option to take a health cash plan).
- Hybrid working: 3 days office / 2 days home.
Additional benefits include:
- Holiday purchase scheme.
- Electric vehicle scheme.
- Education and professional development support.
- Employee Assistance Programme (EAP).
- Cycle to Work scheme.
- Season ticket loan.
- Lifestyle discounts and wellbeing support.
- Enhanced family-friendly policies.
Cynergy Bank is the UK’s human digital bank, combining personal service with smart technology to help ambitious businesses and individuals achieve their goals. We know that professional and personal lives often overlap, so our mission is to support customers in all their interdependent banking needs. Since 2018, we have lent over £4bn to scaling businesses and partnered with leading firms to deliver the future of banking. Named Bank of the Year 2025 by MoneyAge, we are recognised for our commitment to customers, innovation, and tailored solutions.
This advert covers the main responsibilities and requirements. A full job description will be shared with shortlisted candidates. If you don’t meet every requirement, we still encourage you to apply as we value potential as much as experience.
At Cynergy Bank, we use anonymous screening at the first stage of recruitment, ensuring every application is reviewed fairly, based on skills and experience alone. Please note, we may close the advert early if we receive a high volume of applications. Apply now to help shape the future of human digital banking at Cynergy Bank.
Head of Operational Resilience Risk - Operational Risk · London · employer: Cynergy Bank Limited
At Cynergy Bank, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. With a competitive benefits package, including generous annual leave, hybrid working options, and robust professional development support, we empower our employees to thrive both personally and professionally in the heart of London. Join us to make a meaningful impact in the banking sector while enjoying a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operational Resilience Risk - Operational Risk · London ·
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Cynergy Bank. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us how your experience aligns with Cynergy Bank's mission and operational resilience goals.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through while discussing your skills and experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank you email can leave a lasting impression and show us you're genuinely interested in the role.
We think you need these skills to ace Head of Operational Resilience Risk - Operational Risk · London ·
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Operational Resilience and Risk Management. We want to see how your skills align with the specific requirements mentioned in the job description.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use concrete examples of how you've led resilience programmes or improved processes in previous roles. This will help us see the impact you can bring to Cynergy Bank.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This makes it easier for us to see your qualifications at a glance.
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that your application is reviewed promptly and gives you the best chance to shine in front of our hiring team!
How to prepare for a job interview at Cynergy Bank Limited
✨Know Your Operational Resilience Inside Out
Make sure you’re well-versed in the specifics of Operational Resilience, especially within the UK banking context. Brush up on FCA/PRA requirements and be ready to discuss how they apply to the role. This will show that you’re not just familiar with the concepts but can also implement them effectively.
✨Prepare for Scenario Testing Questions
Given the importance of scenario testing in this role, think about past experiences where you’ve facilitated or participated in such exercises. Be prepared to share specific examples, including the outcomes and any improvements made as a result. This will demonstrate your hands-on experience and analytical skills.
✨Engage with Senior Stakeholders
Since this role involves working closely with senior stakeholders, practice articulating your thoughts clearly and confidently. Prepare to discuss how you would build relationships across teams and ensure effective communication. This will highlight your collaborative approach and ability to influence at higher levels.
✨Showcase Your Organisational Skills
As an organised and proactive candidate, be ready to discuss how you manage multiple projects and priorities. Share examples of how you’ve maintained high-quality documentation and governance in previous roles. This will reassure the interviewers of your delivery-focused mindset and attention to detail.
