At a Glance
- Tasks: Improve bank operations by analysing and optimising business processes.
- Company: Join Cynergy Bank, a human digital bank focused on innovation.
- Benefits: Enjoy hybrid working, 25 days holiday, and a supportive benefits package.
- Other info: Ideal for those passionate about transformation and process improvement.
- Why this job: Make a real impact on customer experience and operational efficiency.
- Qualifications: Experience in process mapping and strong analytical skills required.
The predicted salary is between 70000 - 90000 £ per year.
Shape how work flows across Cynergy Bank. Join Cynergy Bank as a Business Process Analyst on a 6 month fixed-term contract and play a key role in improving how the bank operates. You’ll help uncover inefficiencies, strengthen controls, and design smarter processes that deliver better outcomes for both customers and colleagues.
What’s the opportunity?
This is a fantastic opportunity for someone with a passion for process improvement, operational efficiency and structured problem solving. Working within our Transformation function, you’ll support the end-to-end review and optimisation of business processes—from discovery and analysis through to implementation of improved ways of working. Your work will directly influence how we scale, manage risk, and enhance customer experience. This role is ideal for someone who wants to build deep expertise in process optimisation while gaining exposure to transformation delivery across the Bank.
Where You Will Work
You’ll enjoy hybrid working, with a minimum of 3 days per week in our London office and the remainder from home.
Why Join Us?
- Impact: Drive meaningful improvements across processes, controls and customer journeys.
- Growth: Build highly transferable capability in process improvement and transformation.
- Exposure: Work across business and technology teams in a fast-moving environment.
- Flexibility: Hybrid working from day one in a culture built on trust and delivery.
How You Will Make an Impact
- Capture and document current state processes using structured standards (e.g. BPMN).
- Analyse workflows, data and controls to identify inefficiencies and improvement opportunities.
- Support the design of future state processes aligned to business and regulatory needs.
- Engage stakeholders to gather insight, validate outputs and support adoption.
- Contribute to KPI tracking and benefits realisation.
- Ensure processes reflect strong governance, control and compliance requirements.
- Support wider transformation initiatives with process insight and analysis.
What You Will Bring
- Experience in process mapping and documentation (BPMN or similar).
- Exposure to process improvement approaches (Lean, Six Sigma, or similar).
- Strong analytical and problem-solving capability.
- Understanding of operational processes, risk and governance frameworks.
- Effective stakeholder engagement and communication skills.
- Structured, detail-oriented approach with a delivery mindset.
Important to Know
- This is a fixed-term contract role.
- This role does not offer visa sponsorship—applicants must have full UK working rights.
- Ideal for candidates from operations, process improvement, BA or transformation backgrounds.
How We Will Support You
- Financial: Pension: 5% employer / 4% employee (from month 4), Life cover: 4x salary (from day one).
- Non-Financial: 25 days holiday (pro rata for the contract), Hybrid working from day one, Employee Assistance Programme & Lifestyle Hub (day one), Cycle to Work Scheme, Season Ticket Loan & Give As You Earn, Health Cash Plan (Level 2) (after 6 months), Annual mobile health screening (after 6 months).
Who Are We?
Cynergy Bank is the UK’s human digital bank—combining personal service with smart technology to support ambitious individuals and businesses. Since 2018, we’ve lent over £4bn to scaling businesses and continue to grow through innovation and strong customer focus. Named Bank of the Year 2025, we’re building a more agile, customer-driven bank—and transformation is at the heart of that journey.
This advert covers the main responsibilities and requirements. A full job description will be shared with shortlisted candidates. Apply now and help shape how work gets done at Cynergy Bank.
Business Process Analyst (Transformation & Change) Transformation & Change · London · employer: Cynergy Bank Limited
At Cynergy Bank, we pride ourselves on being an excellent employer that values impact, growth, and flexibility. As a Business Process Analyst, you'll have the opportunity to drive meaningful improvements in a supportive hybrid working environment, where your contributions directly enhance customer experiences and operational efficiency. With a strong focus on employee development and a culture built on trust, you will thrive in a dynamic setting that encourages innovation and collaboration.
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We think this is how you could land Business Process Analyst (Transformation & Change) Transformation & Change · London ·
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We think you need these skills to ace Business Process Analyst (Transformation & Change) Transformation & Change · London ·
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at Cynergy Bank Limited.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at Cynergy Bank Limited. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at Cynergy Bank Limited
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
✨Plan Your Portfolio of Projects
Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
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Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
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In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
