At a Glance
- Tasks: Lead the development of the Operational Resilience Framework and ensure compliance with regulatory standards.
- Company: Join Cynergy Bank, a human digital bank focused on innovation and customer service.
- Benefits: Enjoy 28 days holiday, hybrid working, and a competitive bonus scheme.
- Other info: Dynamic environment with opportunities for professional development and career growth.
- Why this job: Make a real impact on the Bank's resilience strategy and work with senior stakeholders.
- Qualifications: Experience in Operational Resilience or Risk Management within UK banking is essential.
The predicted salary is between 80000 - 100000 £ per year.
Shape the future of Operational Resilience at Cynergy Bank. Join us as Head of Operational Resilience and play a critical role in strengthening how the Bank prevents, adapts to, responds to and recovers from disruption. You’ll lead the development and embedding of our Operational Resilience Framework within the First Line, ensuring our Important Business Services (IBS) remain resilient and compliant with regulatory expectations.
What’s the opportunity? This is a high-impact role at the centre of the Bank’s resilience agenda. You will own the Operational Resilience programme, working closely with Risk, Technology, Outsourcing and Business Service Owners to embed strong governance, deliver scenario testing and lead the annual self-assessment presented to Executive and Board committees. Your work will directly influence the Bank’s ability to meet FCA/PRA expectations and strengthen its control environment.
Where you will work: 3 days in our London office, 2 days from home.
Why join us?
- Impact: Lead and embed the Bank’s Operational Resilience Framework across critical services.
- Exposure: Work directly with senior stakeholders and committees across the Bank.
- Flexibility: Hybrid model supporting balance and productivity.
- Reward: Competitive package aligned to seniority and impact.
How you will make an impact:
- Lead and maintain the Operational Resilience Framework within the First Line.
- Own the annual Operational Resilience programme, including Board-level self-assessment.
- Identify, map and maintain Important Business Services and critical dependencies.
- Facilitate scenario testing and resilience assessments, ensuring clear outcomes and follow‑up.
- Define and review impact tolerances with Risk and Business stakeholders.
- Drive remediation and continuous improvement in resilience and control maturity.
- Ensure alignment with FCA/PRA requirements and internal risk frameworks.
- Maintain high-quality documentation to support governance, audit and regulatory oversight.
- Build strong cross‑functional relationships across Risk, Technology and Business teams.
- Identify opportunities to improve efficiency and maturity across resilience processes.
What you will bring:
- Experience in Operational Resilience, Risk Management or similar within UK banking.
- Strong understanding of FCA/PRA Operational Resilience requirements.
- Experience in scenario testing, impact tolerance setting and dependency mapping.
- Knowledge of enterprise risk frameworks and control environments.
- Strong analytical skills with the ability to identify risks and improvement opportunities.
- Confident communicator, able to engage senior stakeholders and facilitate workshops.
- Organised, proactive and delivery‑focused.
- Collaborative approach, comfortable working across multiple teams.
How we will support you:
- Holiday: 28 days annual leave + public holidays + birthday leave.
- Bonus: Up to 30% profit share (subject to scheme rules).
- Pension: 5% employer / 4% employee contribution (from month 4).
- Life cover: 4x base salary (from day one).
- Income protection: Group income protection (from day one).
- Private medical: Single cover after probation (or option to take a health cash plan).
- Hybrid working: 3 days office / 2 days home.
Additional benefits include:
- Holiday purchase scheme.
- Electric vehicle scheme.
- Education and professional development support.
- Employee Assistance Programme (EAP).
- Cycle to Work scheme.
- Season ticket loan.
- Lifestyle discounts and wellbeing support.
- Enhanced family‑friendly policies.
Who Are We? Cynergy Bank is the UK’s human digital bank, combining personal service with smart technology to help ambitious businesses and individuals achieve their goals. We know that professional and personal lives often overlap, so our mission is to support customers in all their interdependent banking needs. Since 2018, we have lent over £4bn to scaling businesses and partnered with leading firms to deliver the future of banking. Named Bank of the Year 2025 by MoneyAge, we are recognised for our commitment to customers, innovation, and tailored solutions.
This advert covers the main responsibilities and requirements. A full job description will be shared with shortlisted candidates. If you don’t meet every requirement, we still encourage you to apply as we value potential as much as experience. At Cynergy Bank, we use anonymous screening at the first stage of recruitment, ensuring every application is reviewed fairly, based on skills and experience alone. Please note, we may close the advert early if we receive a high volume of applications. Apply now to help shape the future of human digital banking at Cynergy Bank.
Head of Operational Resilience Risk - Operational Risk · London · employer: Cynergy Bank Limited
At Cynergy Bank, we pride ourselves on being an exceptional employer that values both professional growth and personal well-being. Our London office offers a hybrid working model, allowing for flexibility while you lead the charge in enhancing our Operational Resilience Framework. With competitive benefits including generous annual leave, profit-sharing bonuses, and comprehensive support for education and development, we empower our employees to thrive in a collaborative and innovative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operational Resilience Risk - Operational Risk · London ·
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Cynergy Bank. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Cynergy Bank is all about innovation and customer focus, so be ready to share how you align with that!
✨Tip Number 3
Showcase your experience with operational resilience and risk management during interviews. Use specific examples to demonstrate your skills and how they can benefit Cynergy Bank.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Head of Operational Resilience Risk - Operational Risk · London ·
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Operational Resilience Risk. Highlight your experience in operational resilience and risk management, especially within UK banking. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about operational resilience and how you can contribute to Cynergy Bank's mission. Keep it engaging and relevant to the job description.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your impact in previous roles, especially in scenario testing and governance. We love seeing quantifiable results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cynergy Bank Limited
✨Know Your Operational Resilience Inside Out
Make sure you have a solid understanding of the Operational Resilience Framework and how it applies to the banking sector. Brush up on FCA/PRA requirements and be ready to discuss how you've implemented similar frameworks in past roles.
✨Prepare for Scenario Testing Questions
Since scenario testing is a key part of this role, think of specific examples where you've facilitated such tests. Be prepared to explain your approach, the outcomes, and how you followed up on findings to improve resilience.
✨Engage with Senior Stakeholders
This position requires strong communication skills, especially when dealing with senior stakeholders. Practice articulating your ideas clearly and confidently, and think about how you can demonstrate your ability to build relationships across teams.
✨Showcase Your Analytical Skills
Be ready to discuss how you've identified risks and improvement opportunities in previous roles. Prepare examples that highlight your analytical thinking and how it has led to successful outcomes in operational risk management.
