Business Process Lead Transformation & Change · London ·

Lead how change happens at Cynergy Bank. Join us as a Business Process Lead and take ownership of end-to-end process improvement across Cynergy Bank. This is a permanent opportunity to drive enterprise-wide change—identifying, redesigning and embedding smarter ways of working across the organisation, improving efficiency, strengthening controls and enhancing customer outcomes.

What’s the opportunity? This is a high-impact role for a process improvement leader who wants to do more than optimise at the margins. You will lead structured process improvement across the Bank—working across IT, Finance, HR, Procurement, Legal and wider business functions to identify inefficiencies, redesign processes and deliver measurable business outcomes. You will operate at the heart of Transformation, partnering with senior stakeholders to reshape how work is delivered across the organisation. This is a role that combines strategic influence, hands-on delivery and measurable impact—ideal for someone who can move confidently between analysis, design, stakeholder engagement and execution.

Salary: £80,000 – £110,000 depending on experience

Where You Will Work: You’ll enjoy hybrid working, with a minimum of 3 days per week in our London office and the remainder from home.

Why Join Us?

• Impact: Lead business-critical process improvement across the Bank, with clear links to strategic priorities and operational performance.
• Scope: Influence how the organisation operates end-to-end across multiple functions.
• Autonomy: Drive initiatives that deliver real gains in efficiency, control and customer outcomes.
• Credibility: Act as a trusted advisor to senior stakeholders on process improvement and optimisation.
• Progression: Shape and build process improvement capability across the Bank.
• Rewards: Competitive salary, strong bonus potential and enhanced benefits—including a day’s leave for your birthday.

How You Will Make an Impact:

• Lead process analysis, mapping and redesign across business and enabling functions.
• Identify and prioritise improvement opportunities aligned to strategic and operational goals.
• Facilitate workshops to define effective current and future state process models.
• Drive continuous improvement using Lean, Six Sigma or similar methodologies.
• Define and track KPIs and benefits realisation, including cost, efficiency and customer impact.
• Ensure processes embed appropriate controls, governance and regulatory requirements.
• Partner with business and technology teams to enable simplification, automation and digitisation.
• Provide insight, reporting and recommendations to senior stakeholders.
• Champion a culture of continuous improvement and operational excellence.
• Coach and guide teams on process improvement tools and best practice.

What You Will Bring:

• Strong experience leading business process improvement in a complex organisation.
• Deep capability in process mapping, analysis and redesign (BPMN or similar).
• Experience applying Lean, Six Sigma or equivalent methodologies.
• A data-driven approach to measuring performance, benefits and outcomes.
• Strong understanding of risk, controls and governance frameworks.
• Excellent stakeholder management and influencing skills at senior level.
• Strong facilitation skills, including workshops and cross-functional alignment.
• Clear, concise communication and a pragmatic, delivery-focused mindset.
• Ability to lead and influence without direct authority.

How We Will Support You: At Cynergy Bank, we’re committed to your wellbeing and success. Our benefits are designed to support you at every stage.

• Financial: Profit share of up to 30%, Pension: 5% employer / 4% personal contribution, Life cover: 4× base salary, Group income protection, Money Coach support.
• Non-Financial: 28 days holiday, Additional day’s leave for your birthday, Holiday purchase scheme, Private Medical Insurance (single cover), Option to choose a Health Cash Plan instead of PMI, Health checks every 3 years, Electric Vehicle Scheme, Education support and development opportunities, Employee Assistance Programme & Lifestyle Hub, Cycle to Work Scheme, Give As You Earn, Season Ticket Loan, Enhanced family-friendly policies, Hybrid working.

Who Are We? Cynergy Bank is the UK’s human digital bank—combining personal service with smart technology to support ambitious individuals and businesses. Since 2018, we have lent over £4bn to scaling businesses and continue to grow through innovation, strong relationships and a clear focus on customer outcomes. Named Bank of the Year 2025, we are building a more agile, customer-driven bank—and transformation sits at the core of that journey.

This advert covers the main responsibilities and requirements. A full job description will be shared with shortlisted candidates. We use anonymous screening at the first stage to ensure fair and unbiased hiring.