At a Glance
- Tasks: Lead and improve operations in our Relationship Management Team, enhancing client experiences.
- Company: Join Cynergy Bank, the UK's innovative human digital bank.
- Benefits: Competitive salary, bonus opportunities, hybrid working, and extensive benefits.
- Other info: Dynamic role with excellent career development and work-life balance.
- Why this job: Make a real impact on client relationships and business growth.
- Qualifications: Experience in banking operations and strong leadership skills required.
The predicted salary is between 90000 - 100000 £ per year.
Shape the future of relationship banking at Cynergy Bank. Join us as an Operations & Change Manager in our Relationship Management Team and play a critical role in how we grow, manage and deepen relationships with our existing clients, helping ambitious businesses unlock their full potential through our human digital banking model.
What’s the opportunity? This is a high-impact role at the heart of our Relationship Management Team (RMT), owning the operational engine that underpins how we manage and grow our client base. You will lead a team responsible for core lending and relationship processes, while also shaping and delivering change that improves how RMT operates. As a core member of the RMT Leadership Team and deputy to the Executive Director, you will influence how the function evolves, ensuring it remains efficient, scalable and aligned to both client needs and regulatory expectations.
Where You will Work: You will enjoy hybrid working, with 3 days in our London office and 2 days from home.
Why Join Us? We know the best people want more than just a job. At Cynergy Bank, you will find:
- Impact: Own and improve the operational backbone of a key revenue-generating business area, directly influencing client outcomes and growth.
- Growth: A leadership role with exposure to senior stakeholders across the Bank, offering both operational and strategic development.
- Flexibility: A culture that values work-life balance, supported by our hybrid working model.
- Rewards: A highly competitive package with a strong bonus opportunity and meaningful benefits aligned to your experience and impact.
How You Will Make an Impact:
- Lead the operational delivery of core RMT processes, ensuring efficiency, control and consistency.
- Manage and develop a team of Associate Bankers, driving performance, capability and a high-performing culture.
- Identify and implement process improvements that enhance productivity, quality and client experience.
- Partner with Technology and Change teams to shape and deliver system and workflow enhancements.
- Influence and align stakeholders across Credit, Risk, Product and Operations to ensure outcomes support both business delivery and regulatory requirements.
What You Will Bring:
- Experience leading an operational or service delivery team within a bank or financial institution.
- Strong understanding of lending or relationship banking processes and controls.
- Proven ability to improve processes and deliver change in a live operational environment.
- Confidence influencing stakeholders across multiple functions and levels.
- A pragmatic, delivery-focused mindset with strong attention to detail and risk awareness.
How We Will Support You: At Cynergy Bank, we are committed to your wellbeing and success. Our benefits are designed to support you at every stage of your career and life, including:
- A competitive salary of up to £100,000, depending on experience.
- Annual performance-related bonus opportunity of up to 30% of base salary.
- 28 days’ annual leave, plus public holidays and your birthday off.
- Workplace pension with 5% employer contribution and 4% employee contribution.
- Healthcare, life assurance and income protection.
- Hybrid working (3 days office, 2 from home).
- Ongoing training and development opportunities.
- Additional lifestyle, wellbeing and recognition benefits.
Who Are We? Cynergy Bank is the UK’s human digital bank—combining personal service with smart technology to support ambitious individuals and businesses. Through our Relationship Management Team, we focus on growing existing client relationships, supporting businesses with lending, deposits, current accounts and broader banking services as they scale. Named Bank of the Year 2025 by MoneyAge, we are recognised for our commitment to innovation, customer experience and tailored solutions.
This advert covers the core responsibilities and requirements. A full job description will be shared with shortlisted candidates. At this time, we are unable to provide visa sponsorship for this role. If you don’t meet every requirement, we still encourage you to apply—we value potential as much as experience. At Cynergy Bank, we use anonymous screening at the first stage of recruitment, ensuring every application is reviewed fairly, based on skills and experience alone. Apply now to help shape the future of human digital banking at Cynergy Bank.
Business Delivery Manager Relationship Management Team · London · employer: Cynergy Bank Limited
At Cynergy Bank, we pride ourselves on being an exceptional employer that values both personal and professional growth. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee development ensures you have the tools and opportunities to thrive in your career. With a competitive salary, generous benefits, and a culture that fosters innovation and collaboration, joining our Relationship Management Team in London means becoming part of a forward-thinking bank dedicated to making a meaningful impact in the world of relationship banking.
StudySmarter Expert Advice🤫
We think this is how you could land Business Delivery Manager Relationship Management Team · London ·
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the role. Keep it concise and focus on what you can bring to the table, especially in relation to relationship banking.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Business Delivery Manager Relationship Management Team · London ·
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Operations & Change Manager. Highlight your experience in leading operational teams and any specific achievements in relationship banking that align with what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about relationship banking and how your skills can help shape the future at Cynergy Bank. Be genuine and let your personality come through.
Showcase Your Impact:In both your CV and cover letter, focus on the impact you've made in previous roles. We want to see how you've improved processes or driven change—numbers and examples will make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to review your skills and experience fairly.
How to prepare for a job interview at Cynergy Bank Limited
✨Know Your Stuff
Before the interview, dive deep into Cynergy Bank's operations and their approach to relationship banking. Familiarise yourself with their human digital banking model and think about how your experience aligns with their goals. This will help you speak confidently about how you can contribute to their team.
✨Showcase Your Leadership Skills
As a Business Delivery Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to drive performance and foster a high-performing culture.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to implement process improvements. Think of specific scenarios where you've identified inefficiencies and successfully delivered change. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Stakeholders
Since the role involves influencing stakeholders across various functions, prepare to discuss how you've effectively communicated and collaborated with different teams in previous roles. Share examples that showcase your ability to align diverse interests towards common goals, especially in a banking context.
