Executive Support Lead in London

Location: London/Hybrid

Contract: Full-Time Permanent

About Us

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.

About the role

We are seeking a highly skilled, proactive, and strategically minded Executive Assistant to support our CEO and Chief People & Culture Officer, while also serving as Executive Support Lead for a global EA team. This is a pivotal role sitting within the People Leadership Team, requiring exceptional judgement, confidentiality, and the ability to operate as a trusted partner to senior leadership.

The ideal candidate is an experienced EA who thrives in a fast‑paced, high‑growth global environment, navigates complexity with ease, and elevates executive effectiveness through outstanding organisation, communication, and stakeholder management.

Key Responsibilities

• Provide proactive, high‑level support to the CEO and CPCO, anticipating needs and ensuring leaders are fully briefed and prepared for meetings, travel, and strategic priorities.
• Manage complex, ever‑changing calendars across global time zones, including prioritisation, conflict resolution, and clear communication of changes.
• Prepare briefing packs, agendas, pre‑reads, talking points, and follow‑up actions for internal and external engagements.
• Prioritise incoming requests, ensuring the executive’s time and attention are protected.
• Line manage, lead and coach a high‑performing global EA team, provide a supportive environment, foster collaboration, consistency, and shared best practice.
• Lead team meetings, onboarding, knowledge‑sharing, and capability‑building across the EA function.
• Drive standardization, continuous improvement, and professional development across the global EA community.
• Liaise with senior Executives to align on EA expectations, gather feedback and manage EA performance.
• End‑to‑end management of global meetings, workshops, offsites, and leadership events – from scheduling, budget management and preparation to logistics and on‑the‑day support.
• Own follow‑up actions, tracking and driving accountability across stakeholders.
• Plan complex international travel itineraries, including visas, hotels, ground transportation, and contingency planning.
• Process expenses accurately via SAP Concur, maintain records, and ensure compliance with internal policies.
• Support cross‑functional initiatives, People Team rhythm of business activities, business priorities, and culture‑building programmes.

Required Skills and Experience

• Team Leadership & Empowerment: Proven experience in leading or coaching a team. Ability to inspire and empower EA teams, fostering a culture of growth, collaboration, and mutual support.
• Mentoring: Providing guidance, mentorship, and professional development opportunities to elevate the skills and potential of EA team members.
• Strategic Alignment: Aligning EA activities with Cyncly Principles and goals, contributing to strategic decision‑making and driving efficiency.
• Adaptability: Navigating dynamic and ambiguous environments with flexibility, managing priorities, and leading through change effectively.
• Stakeholder Management: Excelling in relationship‑building with executives, colleagues, and external partners, acting as a trusted advisor.
• Innovation: Encouraging creative problem‑solving and innovation within the EA function to enhance productivity and service quality.
• Respect: Interacting with colleagues, clients, and stakeholders respectfully is fundamental. EAs must show respect through their communication, behavior, and attitude, fostering a positive work environment.
• Confidentiality: EAs handle sensitive information regularly. Maintaining strict confidentiality demonstrates integrity and trustworthiness, ensuring that sensitive matters are handled discreetly.
• Empathy: Demonstrating empathy helps understand the needs of the executive and colleagues. This enhances the ability to provide effective support and communicate effectively.
• Professionalism: Upholding professional conduct in all interactions and maintaining a polished appearance reflects positively on both the executive and the organization.
• Communication Skills: Effective communication is key. EAs should express themselves clearly, listen actively, and communicate with courtesy and diplomacy.

The Executive Assistant's role with Cyncly extends beyond technical tasks to embodying the organization's principles and values, and culture. EAs' demeanor, interactions, and actions contribute significantly to the overall work atmosphere and the executive's success.

Working for us

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills – and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn.

You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone – from every background – to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in – come join us.