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For Companies At a Glance
- Tasks: Support and optimise software solutions in the Windows and Doors industry with hands-on technical work.
- Company: Cyncly, a global tech powerhouse transforming product design and management.
- Benefits: Flexible working, professional growth opportunities, and a supportive team environment.
- Other info: Diverse and inclusive workplace with opportunities for international travel.
- Why this job: Join a dynamic team and make an impact with cutting-edge technology in a growing industry.
- Qualifications: Technical skills and a proactive approach to customer support.
The predicted salary is between 35000 - 45000 £ per year.
Location: Hybrid, office Ashby de la Zouch, with travel to customer sites
Department: Customer Support EMEA
Reports To: Paul Jones
Job Type: Full Time / Permanent
About Us
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content.
About the Role
We are seeking a proactive and technically skilled Installations Engineer to join our team, supporting the deployment and optimization of Cyncly software solutions within the Windows and Doors industry. This role combines hands-on technical work with customer-facing responsibilities, including onsite and remote installations, system upgrades, and second-line support. You’ll work closely with our Support Desk, R&D, and customers to troubleshoot complex issues, integrate new machinery into production environments, and build tailored content such as material lists. You’ll also play a key role in onboarding and training new users, ensuring they get the most out of our software. This is a field-based role with regular travel to customer sites across the UK and potentially internationally.
Key Responsibilities
- Provide 2nd line technical support to customers via email, chat, phone, and onsite visits.
- Troubleshoot and resolve software issues, bugs, and performance problems.
- Collaborate with R&D to escalate and resolve complex issues.
- Assist Support Desk team members resolve 1st line technical support issues.
- Document support cases, solutions, and best practices in our knowledge base.
- Onsite and remote installations and upgrades of Cyncly Software products.
- Build content (Material Lists) for distribution to Cyncly customers.
- Manage integration of new machines into customer production facilities.
- Onboard and train new users on Cyncly software products.
- Monitor system performance and proactively identify potential issues.
- Participate in the improvement of support processes and tools.
Working for us
We are a dynamic and innovative company that still holds onto our founding ethos of collaboration, openness, and commitment to excellence. We have big ambitions and are moving fast to reach them through our biggest asset – our people. You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.
FDS Installation Engineer employer: Cyncly
Contact Detail:
Cyncly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FDS Installation Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cyncly on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common technical questions related to installations and software support. We want to show off our skills, so let’s get comfortable explaining our thought process!
✨Tip Number 3
Show enthusiasm for the role! When we talk about our passion for technology and customer support, it’ll shine through. Let’s make sure they see how excited we are to join their team!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows that we’re genuinely interested in the position. Let’s make it count!
We think you need these skills to ace FDS Installation Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Installation Engineer role. Highlight relevant experience and skills that match the job description, especially in technical support and installations.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for Cyncly. Share your passion for technology and customer support, and don’t forget to mention any experience with software solutions in the Windows and Doors industry.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their troubleshooting abilities and how they’ve made a positive impact on customer experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Cyncly!
How to prepare for a job interview at Cyncly
✨Know Your Tech
Make sure you brush up on the specific software and tools mentioned in the job description, like Window Designer and Cloud Retailer. Familiarise yourself with their functionalities and be ready to discuss how you've used similar technologies in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in previous jobs. Think about times when you provided second-line support or resolved complex problems, as this role will require you to troubleshoot effectively.
✨Emphasise Customer Interaction
Since this position involves customer-facing responsibilities, be ready to talk about your experience in training users or providing support. Highlight any instances where you’ve successfully onboarded clients or improved their experience with a product.
✨Be Ready for Flexibility
This role requires travel and flexible scheduling, so be prepared to discuss your availability and willingness to adapt. Share any relevant experiences that demonstrate your ability to manage time effectively while balancing remote and onsite work.