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- Tasks: Install and optimise software solutions in the Windows and Doors industry, both onsite and remotely.
- Company: Dynamic tech company focused on collaboration and innovation.
- Benefits: Flexible working, professional growth opportunities, and a supportive team environment.
- Why this job: Join a motivated team and make a real impact with cutting-edge technology.
- Qualifications: Technical skills and a proactive approach to problem-solving.
- Other info: Diversity is valued; all backgrounds are encouraged to apply.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a proactive and technically skilled Installations Engineer to join our team, supporting the deployment and optimization of Cyncly software solutions within the Windows and Doors industry. This role combines hands-on technical work with customer-facing responsibilities, including onsite and remote installations, system upgrades, and second-line support.
You will work closely with our Support Desk, R&D, and customers to troubleshoot complex issues, integrate new machinery into production environments, and build tailored content such as material lists. You will also play a key role in onboarding and training new users, ensuring they get the most out of our software.
This is a field-based role with regular travel to customer sites across the UK and potentially internationally. While much of the work can be done remotely, you should be comfortable with flexible scheduling and occasional extended travel. In return, we offer a supportive environment with opportunities for professional growth, including being part of an initiative to introduce cutting-edge manufacturing technologies, cross-functional collaboration, and ongoing training to advance your technical and industry expertise.
Key Responsibilities- Provide 2nd line technical support to customers via email, chat, phone, and onsite visits.
- Troubleshoot and resolve software issues, bugs, and performance problems.
- Collaborate with R&D to escalate and resolve complex issues.
- Assist Support Desk team members resolve 1st line technical support issues.
- Document support cases, solutions, and best practices in our knowledge base.
- Onsite and remote installations and upgrades of Cyncly Software products.
- Build content (Material Lists) for distribution to Cyncly customers.
- Manage integration of new machines into customer production facilities.
- Onboard and train new users on Cyncly software products.
- Monitor system performance and proactively identify potential issues.
- Participate in the improvement of support processes and tools.
- Window Designer (on-prem window & door manufacturing system)
- Stock Assistant
- ScanStation (Bar Code Tracking)
- ZandiFengo2 (iPhone App / CPQ tool)
- Cloud Retailer (a hosted online version of Window Designer)
We are a dynamic and innovative company that still holds onto our founding ethos of collaboration, openness, and commitment to excellence. We have big ambitions and are moving fast to reach them through our biggest asset – our people.
You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.
Our teams recognize that all people come with a wealth of experience and talent beyond just the technical requirements of the position. Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage candidates from all backgrounds to apply to our roles. Come and join an international and motivated team in a growing technology company.
FDS Installation Engineer in London employer: Cyncly Group
Contact Detail:
Cyncly Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FDS Installation Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews or networking chats. Bring examples of past projects or challenges you've tackled to showcase your problem-solving abilities.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you admire, like us at StudySmarter, and express your interest in working with them. A little initiative can go a long way!
✨Tip Number 4
Prepare for the unexpected! In this field, you might face tricky questions or scenarios during interviews. Practice your responses to common technical issues and think about how you'd approach real-world problems to impress your interviewers.
We think you need these skills to ace FDS Installation Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Installation Engineer role. Highlight any technical expertise, customer support experience, and relevant projects you've worked on. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at StudySmarter. Be genuine and let your personality come through – we love seeing the real you!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully troubleshot issues or improved processes. We’re looking for proactive individuals who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Cyncly Group
✨Know Your Tech Inside Out
As an Installation Engineer, you'll be dealing with Cyncly software solutions, so make sure you brush up on your technical knowledge. Familiarise yourself with the products mentioned in the job description, like Window Designer and ScanStation. Being able to discuss these tools confidently will show your passion and readiness for the role.
✨Showcase Your Customer Support Skills
This role involves a lot of customer interaction, so be prepared to share examples of how you've successfully handled customer issues in the past. Think about specific situations where you provided second-line support or trained users. Highlighting your communication skills and problem-solving abilities will set you apart.
✨Be Ready for Onsite Scenarios
Since the job requires travel to customer sites, it’s a good idea to prepare for questions about how you would handle onsite installations and troubleshooting. Consider discussing any previous experiences you have with fieldwork and how you adapt to different environments and challenges.
✨Emphasise Your Team Collaboration
Collaboration is key in this role, especially when working with R&D and the Support Desk. Be ready to talk about times when you worked as part of a team to solve complex issues or improve processes. Showing that you can work well with others will demonstrate that you're a great fit for their supportive environment.
