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- Tasks: Support and optimise Cyncly software solutions in the Windows and Doors industry.
- Company: Dynamic tech company focused on collaboration and innovation.
- Benefits: Flexible working, professional growth opportunities, and a supportive environment.
- Why this job: Join a motivated team and make an impact with cutting-edge technology.
- Qualifications: Technical skills and a proactive approach to problem-solving.
- Other info: Diversity of experience is valued; all backgrounds encouraged to apply.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Installation Engineer
Location: Hybrid, office Ashby de la Zouch, with travel to customer sites
Department: Customer Support EMEA
Reports To: Paul Jones
Job Type: Full Time / Permanent
About the Role
We are seeking a proactive and technically skilled Installations Engineer to join our team, supporting the deployment and optimization of Cyncly software solutions within the Windows and Doors industry. This role combines hands-on technical work with customer-facing responsibilities, including onsite and remote installations, system upgrades, and second-line support.
You’ll work closely with our Support Desk, R&D, and customers to troubleshoot complex issues, integrate new machinery into production environments, and build tailored content such as material lists. You’ll also play a key role in onboarding and training new users, ensuring they get the most out of our software.
This is a field-based role with regular travel to customer sites across the UK and potentially internationally. While much of the work can be done remotely, you should be comfortable with flexible scheduling and occasional extended travel. In return, we offer a supportive environment with opportunities for professional growth, including being part of an initiative to introduce cutting-edge manufacturing technologies, cross-functional collaboration, and ongoing training to advance your technical and industry expertise.
Key Responsibilities
- Provide 2nd line technical support to customers via email, chat, phone, and onsite visits.
- Troubleshoot and resolve software issues, bugs, and performance problems.
- Collaborate with R&D to escalate and resolve complex issues.
- Assist Support Desk team members resolve 1st line technical support issues.
- Document support cases, solutions, and best practices in our knowledge base.
- Onsite and remote installations and upgrades of Cyncly Software products.
- Build content (Material Lists) for distribution to Cyncly customers.
- Manage integration of new machines into customer production facilities.
- Onboard and train new users on Cyncly software products.
- Monitor system performance and proactively identify potential issues.
- Participate in the improvement of support processes and tools.
Products Supported
- Window Designer (on-prem window & door manufacturing system)
- Stock Assistant
- ScanStation (Bar Code Tracking)
- Zandi
- Fengo2 (iPhone App / CPQ tool)
- Cloud Retailer (a hosted online version of Window Designer)
Working for us
We are a dynamic and innovative company that still holds onto our founding ethos of collaboration, openness, and commitment to excellence. We have big ambitions and are moving fast to reach them through our biggest asset – our people.
You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.
Our teams recognize that all people come with a wealth of experience and talent beyond just the technical requirements of the position. Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage candidates from all backgrounds to apply to our roles. Come and join an international and motivated team in a growing technology company.
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FDS Installation Engineer employer: Cyncly Group
Contact Detail:
Cyncly Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FDS Installation Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews or networking chats. Bring examples of past projects or challenges you've tackled to showcase your problem-solving abilities.
✨Tip Number 3
Be proactive! If you see a company you're keen on, don’t wait for them to post a job. Reach out directly, express your interest, and ask if they have any upcoming opportunities. It shows initiative and enthusiasm!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace FDS Installation Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Installation Engineer. Highlight your technical skills and any relevant experience in software deployment or customer support. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at StudySmarter. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully troubleshot issues or improved processes. We’re looking for proactive individuals who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our dynamic team!
How to prepare for a job interview at Cyncly Group
✨Know Your Tech
Make sure you brush up on the Cyncly software solutions and the specific products you'll be working with, like Window Designer and Stock Assistant. Familiarise yourself with common issues and troubleshooting techniques, as this will show your technical prowess during the interview.
✨Showcase Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples of how you've successfully handled customer support in the past. Think about times when you resolved complex issues or trained users, as these experiences will highlight your ability to communicate effectively and provide excellent service.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Prepare by thinking through potential challenges you might encounter on the job, such as integrating new machinery or troubleshooting software issues, and how you would approach them.
✨Demonstrate Flexibility and Team Spirit
This role requires travel and collaboration with various teams. Be ready to discuss your experience with flexible scheduling and working in diverse teams. Highlight any instances where you've adapted to changing circumstances or contributed to team success, as this aligns with the company's values.
