Technical Account Manager

Overview

Cymulate’s Continuous Security Validation helps companies challenge, assess, and optimize their cyber‑security posture against the evolving threat landscape, simply and continuously. With world‑class clients we aim to provide the highest level of service, leveraging high scores on Gartner, G2, and Glassdoor. Cymulate leads in Adversarial Exposure Validation, allowing enterprises to test and verify security controls using real‑world attacks, providing clear evidence of vulnerabilities and assurance that defenses are effective.

This role is not a standard CSE position. It requires a unique blend of CISO‑level engagement, strategic risk and program strategy in the morning, and deep technical expertise in the afternoon, covering platform configuration, control validation logic, or API integration. The successful candidate will own the post‑sales technical relationship for a portfolio of enterprise and strategic accounts across EMEA, ensuring customers build mature, outcome‑driven validation programs that reduce risk and expand over time. A clear path to team leadership exists for the right candidate.

What You Will Do

• Own the post‑sales technical relationship for a portfolio of strategic EMEA accounts — from onboarding through expansion and renewal.
• Lead security validation workshops and programme reviews, translating platform findings into prioritised, evidence‑based risk‑reduction roadmaps for security leadership.
• Help customers move from point‑in‑time assessments to continuous control validation — shifting their security posture from assumed to verified.
• Act as the primary escalation point for complex technical issues — platform integrations, SIEM/SOAR/EDR connectors, API customisations, and environment‑specific configurations.
• Partner with Sales and SE to identify expansion signals, co‑develop commercial strategies, and support upsell and cross‑sell motions.
• Produce customer‑facing strategic outputs: control effectiveness reviews, exposure validation reports, programme maturity assessments, and board‑ready risk narratives.
• Deliver platform demonstrations and technical enablement sessions at all levels — from SOC analysts to CISOs.
• Act as the voice of the customer internally — feeding product, engineering, and GTM teams with structured intelligence from the field.
• Mentor and contribute to the growth of the broader CS team; model what great looks like.

What You Will Have

• Security validation and risk reduction mindset — thinking in terms of control effectiveness, attack surface reality, and measurable risk reduction; helping customers understand what is exposed, what it means, and how to act.
• Deep technical expertise — comfortable across network and endpoint security architecture, SIEM/SOAR/EDR integrations, cloud environments (AWS, Azure, GCP), scripting and API usage (Python, REST), and enterprise identity/AD environments.
• Strategic client presence — proven experience engaging C‑suite and senior security leadership; credible, concise, and commercially aware in high‑stakes conversations.
• Customer success instinct — measuring success by customer outcomes: retention, expansion, advocacy, and programme maturity rather than ticket closure rate.
• Enterprise‑grade communication — written and verbal; capable of producing board‑ready risk narratives and detailed technical integration guides with equal quality.
• EMEA experience — comfortable operating across multiple geographies, cultures, and enterprise buying environments.