Director, Program Manager in England

Cyient is a global engineering and technology solutions company. As a Design, Build, and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems. Our industry focus includes aerospace and defence, healthcare, telecommunications, rail transportation, semiconductor, geospatial, industrial, and energy. The Program Director will be responsible for the overall leadership, governance, operational performance, transformation, and financial success of a large-scale managed services program for a leading UK Mobile Network Operator. The role has end-to-end accountability for service delivery across Mobile Access Network Optimization, Network Performance Management, Value Added Services, PMO Services, and Portfolio Delivery. The Program Director will lead a distributed organization of approximately 100 professionals and manage a complex ecosystem of customer stakeholders, strategic partners, contractors, and third-party service providers. The Program Director will also be accountable for driving a major business transformation program leveraging automation, AI, advanced analytics, and process re-engineering to deliver significant operational efficiencies, cost savings, service improvements, and customer experience enhancements. The successful candidate will be an accomplished executive with extensive telecommunications experience, strong commercial acumen, exceptional stakeholder management skills, and a proven track record in leading large-scale transformation and managed services engagements. Develop and execute the multi-year delivery and transformation roadmap aligned with customer business objectives. Ensure contractual commitments, service levels, financial targets, and transformation objectives are achieved. Create and maintain a high-performance culture focused on customer success, operational excellence, innovation, and continuous improvement. Customer Executive Relationship Management Network Directors Transformation Leads Procurement and Commercial Teams Drive customer satisfaction, retention, and long-term partnership growth. Transition and Transformation Leadership Lead the transition of services from incumbent internal teams, contractors, and third-party providers into the managed services model. Ensure seamless knowledge transfer, risk mitigation, continuity of service, and employee engagement throughout the transition period. Establish and govern the transformation program across people, processes, technology, and operating model dimensions. Define and execute transformation initiatives. Mobile Network Operations & Performance Management Maintain accountability for mobile access network performance and optimization services. Ensure delivery of network KPIs. Drive continuous performance improvements through analytics and data-driven decision making. Portfolio and PMO Governance Govern a portfolio of customer projects and transformation initiatives. Ensure effective planning, prioritization, execution, and benefits realization. Drive consistency in project management methodologies, reporting, risk management, and governance. Financial Management Deliver committed margins while maintaining service quality and customer satisfaction. Ensure accurate forecasting, budgeting, financial reporting, and revenue assurance. Supplier and Partner Management Manage a complex ecosystem of subcontractors, technology partners, and service providers. Establish performance management frameworks and governance structures. Ensure supplier performance aligns with customer expectations and transformation goals. Drive operational rigor through structured governance and quality management practices. Implement best practices across delivery, operations, optimization, and PMO functions. Risk and Compliance Management Establish comprehensive risk management frameworks. Identify and mitigate operational, commercial, financial, legal, security, and transformation risks. Regulatory obligations Information security policies Data privacy requirements Foster collaboration across onsite, nearshore, and offshore teams. Build a culture of accountability, innovation, inclusion, and continuous learning. Lead organizational change management activities related to transition and transformation initiatives. 15+ years of experience in telecommunications, managed services, network operations, or technology services. ~Proven experience managing programs exceeding GBP 15M annual contract value. ~ Strong experience working with Tier-1 Mobile Network Operators. ~ Proven track record delivering large-scale transformation initiatives involving automation and AI. ~ Strong commercial and contractual management expertise. ~ Experience managing executive-level customer relationships. Commercial Acumen Transformation Leadership Organizational Change Management Financial Management Stakeholder Management Risk Management Bachelor's Degree in Engineering, Telecommunications, Computer Science, or related discipline. MBA or equivalent business qualification preferred. PMP, PRINCE2, MSP, or equivalent program management certification desirable. ITIL certification desirable. An exceptional senior leader who combines the operational discipline of a Managed Services Executive, the strategic vision of a Transformation Leader, the commercial accountability of a General Manager, and the relationship skills of a Trusted Advisor. They must be equally comfortable discussing board-level strategy, network performance KPIs, AI-enabled operating models, supplier negotiations, and organizational transformation while maintaining full accountability for a large-scale business-critical program.